Pooja Shastri
Abu Dhabi
Summary
Young, energetic resource with distinguished record of academic performance and professional achievements spanning over 20+ years in Aviation Sector. Exceptional multi-tasking abilities; swift and effective problem solver. Able to produce positive results independently; extremely self-motivated. Highly adaptable; thrive on challenges and excel in new environment. Strong dynamic personality able to quickly establish work relationship with everyone. Appraised for superior job performance, creativity, solid work ethics and timely completion of all assignments meeting deadlines. Excellent communication skills in English and Hindi with the ability to interact effectively at all levels.
Energetic Cabin Manager with strong focus on passenger safety and comfort. Excel in team leadership, conflict resolution, and ensuring compliance with aviation regulations. Demonstrates strong communication skills, creating positive and efficient cabin environment. Committed to enhancing travel experience, fostering team collaboration, and driving operational excellence.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Cabin manager
Etihad aurways
Abu Dhabi
11.2013 - Current
- Responded to passenger complaints with empathy and professionalism, resolving issues promptly.
- Monitored cabin crew performance, providing feedback and coaching for continuous improvement.
- Coordinated with pilots and ground staff to facilitate smooth boarding and deplaning processes.
- Managed cabin crew teams, overseeing all in-flight service procedures to enhance passenger satisfaction.
- Trained new cabin crew members in customer service excellence and safety procedures.
- Promoted a culture of safety and teamwork, leading by example and fostering a positive work environment.
- Remained calm in highly stressful situations, maintaining order and following emergency procedures.
- Implemented safety measures during flights, leading emergency procedures when necessary.
Lead cabin crew
Indigo airline
Pune , India
09.2012 - 10.2013
- Conducted pre-flight safety checks and demonstrated emergency procedures to passengers, enhancing on-board security.
- Delivered exceptional customer service, responding promptly to passenger inquiries and requests during flights.
- Ensured compliance with aviation regulations and company policies throughout all cabin operations.
- Administered first aid and medical assistance to passengers in need, maintaining calm and professionalism in emergencies.
Kingfisher airline
Inflight manager
Mumbai, India
09.2008 - 08.2012
- Collaborated with team members to achieve target results.
- Achieved service time and quality targets.
- Identified issues, analysed information and provided solutions to problems.
- Engaged with customers to better understand needs and deliver excellent service.
Cabin Crew Member
Air deccan
Mumbai, India
02.2006 - 08.2008
- Conducted pre-flight safety checks and demonstrated emergency procedures to passengers, enhancing on-board security.
- Delivered exceptional customer service, responding promptly to passenger inquiries and requests during flights.
- Prepared and served meals and beverages to passengers, adhering to dietary restrictions and preferences.
- Guided passengers to reserved seats to enhance service.
- Met passengers at entry points and offered assistance with finding locations.
Education
Certificate - Fire warden training
Fire and safety training center mussafah
Abu Dhabi uae01-2025
General Management Program for Executive (GMPe) - Management
Indian Institute of Management Indore (IIM-I)
Indore12.2020
Bachelor's Business Administration - Marketing and Human Resource
Devi Ahilya Vishw Vidyalaya
08.2006
Skills
- Communication
- Documentation
- Reporting
- Team Management
- Team Training
- Crisis Management
- Interpersonal Skills
- Guest Relations
- Team leadership
- Safety management
- Performance monitoring
- Crisis management
- Passenger relations
- Communication skills
- Positive attitude
- Flexible working hours
- Decision making precision
- Time-management
- Decision making
- Multitasking efficiency
- Effective communication
- Cultural protocol knowledge
- First aid and emergency operations
- Active listening
- Calm and positive demeanour
- Coaching and training
- Compliance assurance
- Customer service
Languages
English
Hindi
Personal Details
- DOB 12/06/1983
- UAE visa Company Sponsored
- US tourist Visa Valid till oct 2033
- US crew visa valid till sep 2029
- canada tourist visa valid till sep 2032
- Passport z5568362valid till 04/09/2032
Hobbies and Interests
Traveling, Yoga, Reading
Certification
- First aid certified.
- certified fire warden training.
Fire warden training
- Detail study on all type of fire and how to deal with it in case of emergecy.
Timeline
Cabin manager
Etihad aurways
11.2013 - Current
Lead cabin crew
Indigo airline
09.2012 - 10.2013
Kingfisher airline
Inflight manager
09.2008 - 08.2012
Cabin Crew Member
Air deccan
02.2006 - 08.2008
Certificate - Fire warden training
Fire and safety training center mussafah
General Management Program for Executive (GMPe) - Management
Indian Institute of Management Indore (IIM-I)
Bachelor's Business Administration - Marketing and Human Resource
Devi Ahilya Vishw Vidyalaya