Pooja Vijaikumar
Dubai,UAE
Summary
A detail-oriented administrative assistant with a robust background in customer support and sales. Proven ability to maintain clear and effective communication, adapt quickly to new environments, and manage multiple tasks efficiently. Committed to delivering exceptional customer experiences and supporting team success.
Overview
1
1
year of professional experience
14
14
years of post-secondary education
Work history
Customer Support Executive
Revolute Software Est, Dubai
Dubai
2023.06 - Current
- Product Expertise and Communication
• Enhanced product knowledge.
• Enhanced communication.
• Assessed client issues.
• Assisted with technical issues.
• Provided exceptional customer service.
• Monitored client interactions.
• Identified upselling opportunities.
• Ensured team atmosphere.
• Adapted to product line changes.
Education
Diploma - Civil Engineering
Diploma in Civil Engineering
India 2018.06 - 2022.04
Bachelor of Commerce - Commerce
Pre-University Course (PUC)
India 2016.06 - 2018.03
High School Diploma -
Secondary School Certificate (SSLC)
India 2006.06 - 2015.03
Skills
- Technical Skills
- AutoCAD
- 3DS Max
- Proficient in MS Office (Office 365, MS Office 2019)
- Additional Skills
Time management
CRM
Data entry
Organizational skills
Problem-solving
Team collaboration
Conflict resolution
Adaptability
Attention to detail
Microsoft Office Suite proficiency
Technical proficiency
Research skills
- Soft skills
- Interpersonal
- critical thinking
- customer service orientation
- creativity
Languages
English
Advanced
Hindi
Fluent
Tamil
Fluent
Kannada
Fluent
Tulu
Fluent
References
References available upon request.
Timeline
Customer Support Executive
Revolute Software Est, Dubai
2023.06 - Current
Diploma - Civil Engineering
Diploma in Civil Engineering
2018.06 - 2022.04
Bachelor of Commerce - Commerce
Pre-University Course (PUC)
2016.06 - 2018.03
High School Diploma -
Secondary School Certificate (SSLC)
2006.06 - 2015.03