Hi, I’m
Pooja Wadhare
Account Manager/ Client Relations & Claims handling
Dubai
Summary
Dynamic Claims Officer with a proven track record at Cover-More Travel Insurance, excelling in claims analysis and customer service. Expert in policy interpretation and investigation techniques, I foster strong client relationships while minimising fraudulent claims. Recognised for enhancing operational efficiency and achieving favourable outcomes through effective negotiation and collaboration.
Overview
8
years of professional experience
3
Languages
Work History
Cover-More Travel Insurance
Claims Officer
07.2024 - 12.2024
Job overview
- Maintained compliance with regulatory requirements by staying current on industry changes and updating policies accordingly.
- Negotiated fair settlements with policyholders while maintaining positive relationships between the company and clients involved in disputes.
- Collaborated with legal counsel for effective litigation management, reducing costs and ensuring favorable outcomes.
- Reviewed contracts thoroughly to ensure proper coverage for various types of insurance policies held by clients.
- Delivered high quality customer service across multiple channels by guiding policy holders through the claims process with empathy and clarity.
- Minimized fraudulent claims by conducting thorough investigations and collaborating with law enforcement agencies.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
- Conducted audits of closed claims to ensure accuracy, consistency, and adherence to company standards.
QBE Insurance
Insurance Specialist
06.2023 - 06.2024
Job overview
- Followed up on denials, late payments, extensions and other special circumstances.
- Strengthened client relationships through consistent follow-ups, ensuring timely renewals and retention.
- Proactively addressed potential risks by conducting thorough reviews of clients'' policies for coverage gaps.
- Improved operational efficiency by developing procedures for processing claims, payments, and endorsements.
- Maintained high standards of customer service by building relationships with clients.
- Researched and resolved routine and complex issues.
- Maintained a high level of industry expertise through continuous professional development courses and certifications in the field of insurance specialty.
- Acted as subject matter expert, answering internal, and external questions and inquiries.
The Arc Agency
Relationship Manager
11.2021 - 05.2023
Job overview
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Independently managed a portfolio of top architects and designers in Australia, focusing on customer relationships to enhance engagement, developing business opportunities, and retention.
- Worked closely with other Relationship Managers and collaborated to schedule meetings.
- Interacted with current & prospective clients - architects, designers, landscapers, and builders. Promoted vendor clients' value proposition and assisted A&D contacts with solutions.
EBay Inc
Account Manager - B2B Business Development
12.2020 - 11.2021
Job overview
- Streamlined sales processes, improving overall efficiency and reducing time spent on administrative tasks.
- Managed a diverse portfolio of clients, ensuring timely communication and effective project management.
- Achieved significant cost savings through effective vendor negotiation tactics while maintaining strong working relationships with suppliers.
- Nurtured long-term relationships with key clients, resulting in increased repeat business and referrals.
- Interacted with eBay’s Top Sellers via calls & emails, and provided a one-stop shop experience.
- Generated revenue growth by identifying upselling opportunities within the existing client base.
- Developed an in-depth understanding of industry trends, enabling better anticipation of client needs and staying ahead of competitors.
- Secured new business opportunities through networking and relationship-building activities.
SIMBAA Digital
Business Development Manager /Key Account Sales Manager
08.2016 - 12.2020
Job overview
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Responsible for identifying new opportunities, developing relationships, handling objections and setting an appointment with the key stakeholders.
- Grew and managed a balanced pipeline across Australia to achieve new business revenue growth.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
Education
University of MumbaiMumbai, India
Master's of Commerce from Business Administration And Management
04.2001
Skills
Claims analysis
Timeline
Claims Officer
Cover-More Travel Insurance
07.2024 - 12.2024
Insurance Specialist
QBE Insurance
06.2023 - 06.2024
Relationship Manager
The Arc Agency
11.2021 - 05.2023
Account Manager - B2B Business Development
EBay Inc
12.2020 - 11.2021
Business Development Manager /Key Account Sales Manager
SIMBAA Digital
08.2016 - 12.2020
University of Mumbai
Master's of Commerce from Business Administration And Management
04.2001
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