Hi, I’m
Pooja Wadhare
Account Manager/ Client Relations & Claims handling
Dubai
Summary
Dynamic Claims Officer with a proven track record at Cover-More Travel Insurance, excelling in claims analysis and customer service. Expert in policy interpretation and investigation techniques, I foster strong client relationships while minimising fraudulent claims. Recognised for enhancing operational efficiency and achieving favourable outcomes through effective negotiation and collaboration.
Overview
8
years of professional experience
3
Languages
Work History
Cover-More Travel Insurance
Claims Officer
07.2024 - 12.2024
Job overview
- Maintained compliance with regulatory requirements by staying current on industry changes and updating policies accordingly.
- Negotiated fair settlements with policyholders while maintaining positive relationships between the company and clients involved in disputes.
- Collaborated with legal counsel for effective litigation management, reducing costs and ensuring favorable outcomes.
- Reviewed contracts thoroughly to ensure proper coverage for various types of insurance policies held by clients.
- Delivered high quality customer service across multiple channels by guiding policy holders through the claims process with empathy and clarity.
- Minimized fraudulent claims by conducting thorough investigations and collaborating with law enforcement agencies.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
- Conducted audits of closed claims to ensure accuracy, consistency, and adherence to company standards.
QBE Insurance
Insurance Specialist
06.2023 - 06.2024
Job overview
- Followed up on denials, late payments, extensions and other special circumstances.
- Strengthened client relationships through consistent follow-ups, ensuring timely renewals and retention.
- Proactively addressed potential risks by conducting thorough reviews of clients'' policies for coverage gaps.
- Improved operational efficiency by developing procedures for processing claims, payments, and endorsements.
- Maintained high standards of customer service by building relationships with clients.
- Researched and resolved routine and complex issues.
- Maintained a high level of industry expertise through continuous professional development courses and certifications in the field of insurance specialty.
- Acted as subject matter expert, answering internal, and external questions and inquiries.
The Arc Agency
Relationship Manager
11.2021 - 05.2023
Job overview
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Independently managed a portfolio of top architects and designers in Australia, focusing on customer relationships to enhance engagement, developing business opportunities, and retention.
- Worked closely with other Relationship Managers and collaborated to schedule meetings.
- Interacted with current & prospective clients - architects, designers, landscapers, and builders. Promoted vendor clients' value proposition and assisted A&D contacts with solutions.
EBay Inc
Account Manager - B2B Business Development
12.2020 - 11.2021
Job overview
- Streamlined sales processes, improving overall efficiency and reducing time spent on administrative tasks.
- Managed a diverse portfolio of clients, ensuring timely communication and effective project management.
- Achieved significant cost savings through effective vendor negotiation tactics while maintaining strong working relationships with suppliers.
- Nurtured long-term relationships with key clients, resulting in increased repeat business and referrals.
- Interacted with eBay’s Top Sellers via calls & emails, and provided a one-stop shop experience.
- Generated revenue growth by identifying upselling opportunities within the existing client base.
- Developed an in-depth understanding of industry trends, enabling better anticipation of client needs and staying ahead of competitors.
- Secured new business opportunities through networking and relationship-building activities.
SIMBAA Digital
Business Development Manager /Key Account Sales Manager
08.2016 - 12.2020
Job overview
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Responsible for identifying new opportunities, developing relationships, handling objections and setting an appointment with the key stakeholders.
- Grew and managed a balanced pipeline across Australia to achieve new business revenue growth.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
Education
University of MumbaiMumbai, India
Master's of Commerce from Business Administration And Management
04.2001
Skills
Claims analysis
Investigation techniques
Policy interpretation
Insurance regulations
Customer service
Teamwork and collaboration
Problem-solving
Microsoft office
Problem-solving abilities
Data entry
Documentation processing
Multitasking Abilities
Excellent communication
Decision-making
Reporting skills
Timeline
Claims Officer
Cover-More Travel Insurance
07.2024 - 12.2024
Insurance Specialist
QBE Insurance
06.2023 - 06.2024
Relationship Manager
The Arc Agency
11.2021 - 05.2023
Account Manager - B2B Business Development
EBay Inc
12.2020 - 11.2021
Business Development Manager /Key Account Sales Manager
SIMBAA Digital
08.2016 - 12.2020
University of Mumbai
Master's of Commerce from Business Administration And Management
04.2001