Porus Hansotia
Dubai
Summary
A senior project leader focused on achieving results, seeking opportunities in IT Program and Delivery Management within a prestigious organization. Possessing extensive experience in successfully executing projects and programs, adept at launching projects within specified timeframes, budgets, and quality standards, in alignment with project management and best practice principles.
Overview
14
14
years of professional experience
6
6
Certification
Work History
Senior Project Manager
Plan B Professional Services
01.2024 - 07.2024
- Spearheading the delivery of key initiatives within the Network Security & Infrastructure Platform at Emirates NBD.
- Orchestrating and overseeing intricate Networks projects, bridging various Agile/Scrum teams seamlessly.
- Demonstrating adeptness in project planning, coupled with the capacity to evaluate the maturity levels of Agile teams and driving the Agile agenda forward.
- Proficient in determining the optimal delivery approach, be it Scrum, Kanban, or other methodologies, for effective progress tracking and project delivery.
- Fulfilling the role of a CA Clarity Champion/Ambassador for the Project Management Team across Group IT, actively engaging in User Acceptance Testing (UAT) for new enhancements/releases of Clarity within Emirates NBD.
- Assuming the role of Lead Project Manager overseeing projects and programs within the Networks/Technology Platform.
- Consistently proposing various initiatives to the Head of the Agile Chapter to drive ongoing enhancements within the Project Management Chapter.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Presented regular status reports (Weekly Status updates, Project/Program Board meetings, Steer Co. meetings) to executive leadership, providing insights into progress made toward achieving key milestones.
- Mentored junior project managers and team members to enhance their skills and career growth.
- Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
Project Manager
Plan B Professional Services
07.2021 - 12.2023
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Responsible for implementing multiple initiatives for the Payments and Network & Infrastructure Domain within Emirates NBD for Regulatory and Business Demands.
- Ability to decide on the best delivery approach whether Scrum, Kanban or other methodology for the progress tracking and the delivery of projects.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
Delivery Manager
Adecco
03.2021 - 06.2021
- Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
- Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
- Accountable for strategizing, leading, coordinating, and inspiring cross-functional project teams to attain high performance levels and deliver projects in an agile manner, yielding substantial business value for stakeholders.
- Collaborated with the Program Manager to implement CRM, emphasizing timely, budget-conscious, scope-compliant delivery, ensuring top-notch quality and stability.
- Formulated and oversaw project plans, objectives, scopes, and business goals, prioritizing an enhanced customer experience.
- Defined project scope and timelines, emphasizing consistent and punctual value delivery; orchestrate and chair project status meetings; generate and disseminate progress updates; mitigate risks and challenges; realign plans as needed; and conduct delivery planning for assigned projects.
- Lead project development activities from inception to completion.
- Prepare and present budget proposals, and recommend budget adjustments as required.
- Aid in team cultivation, holding teams responsible for their commitments, eliminating impediments to their progress; harness organizational resources to bolster project capacity; and coach and empower team members.
- Communicated project expectations clearly and promptly to team members.
- Established and maintained project expectations with team members and clients throughout the project lifecycle.
CRM Project Manager
Marc Ellis
02.2020 - 02.2021
- Collaborated with the Program Manager to execute CRM initiatives, ensuring adherence to timelines, budgets, scope, quality, and stability.
- Develop and oversee project plans, objectives, scopes, and business goals, with a primary emphasis on enhancing customer experience.
- Apply previous hands-on experience in delivering end-to-end CRM projects on Microsoft Dynamics, facilitating workshops to challenge existing business practices, and ensuring the implementation of CRM with best-in-class processes and methodologies.
- Assess project requirements and identify necessary business resources for successful CRM project execution.
- Allocated and supervised business resources, overseeing the development of both human and system capabilities.
- Managed budgets, suppliers, and stakeholders, with a particular focus on ensuring alignment across IT PM, Implementation partner PM, business stakeholders, and the CRM project team.
- Implemented scrum/agile project management methodology effectively.
- Developed and coordinated project documentation and processes, track project action items and issues, and identify and communicate risks and mitigation strategies.
- Provided regular updates on project progress to sponsors, project teams, and Leadership Group.
- Communicated project status, resource needs, issues, and priorities clearly to cross-functional team leads and senior management.
- Proactively identified, prioritized, and addressed risks and issues, devising plans for timely resolution.
- Collaborated with and supported teams in delivering work that fosters trust across various business units.
- Resolved project challenges to ensure timely delivery by leveraging cross-functional collaboration.
- Utilized online status dashboards to report weekly and provide real-time data on program delivery status.
Project Manager
Avalara Technologies Pvt. Ltd.
10.2018 - 01.2020
- Oversaw the comprehensive planning, coordination, execution, and completion of assigned projects encompassing Microsoft Dynamics initiatives such as Finance & Operations, Sales (CRM), Dynamics NAV, and Dynamics 365 Business Central.
- Collaborated in defining project scope and objectives, engaging stakeholders to ensure technical feasibility.
- Developed and presented detailed project plans to customers for monitoring and tracking progress.
- Actively monitored client projects, troubleshooted issues, and facilitated ongoing progress. Escalated concerns when necessary.
- Utilized strong analytical skills and expertise to gather requirements, document business processes, and recommend/adopt best practices for sales and use tax automation endeavors.
- Fostered successful relationships with clients, consulting teams, Avalara partners, and stakeholders throughout project management.
- Created and managed comprehensive project documentation to ensure clarity and transparency.
- Strategically engaged with internal and external stakeholders across multiple concurrent projects.
- Aided clients and functional consultants in formulating and executing testing plans and procedures.
- Supported sales and account management teams by promoting additional tax and professional services.
- Conducted demonstrations of sales and use tax products, showcasing both pre-built and customized software
Associate Project Manager
Allscripts India LLP
04.2017 - 10.2018
- Orchestrated Implementation & Operations Projects to facilitate a seamless transition for clients from Implementation to Operations, ensuring a successful Go-Live experience.
- Managed all project-related activities, including initiation, finalizing requirements, scoping, planning, quality control, execution, and delivery.
- Communicated project status to stakeholders through Weekly Project Summaries and Monthly SLA reports.
- Established a platform for effective communication and relationship management, engaging stakeholders for consensus, and resolving bottlenecks and complexities.
- Executed Service Transitions and startup plans with a team of over 65 members.
- Collaborated with the Project Team to define, estimate, and schedule project work to achieve project objectives.
- Provided performance monitoring, information, and reporting, and assisting in diagnosing the root cause of issues.
- Managed multiple integrated projects to ensure consistent service implementation across customer segments.
- Ensured teams take corrective action as necessary to meet project scope, quality, and timeliness requirements.
- Facilitated monthly Partnership calls with clients' CEOs and CFOs.
- Lead and coordinated weekly update calls with the Offshore & Onsite Teams to discuss ongoing Incidents/Requests and address any concerns.
- Steered requirements gathering and UI prototyping sessions to derive project-specific features and requirements and convert them into technical specifications.
- Identified issues and concerns in the current product version, collaborating with the Product Development Team to propose new versions with a release document outlining resolved issues, ensuring ongoing issues are addressed in upgrades.
- Drove business growth by offering new services to existing clients, thereby increasing the organization's profit and loss (P&L).
Senior Services Consultant
Allscripts India LLP
04.2015 - 03.2017
- Supervised a team of eight Consultants, offering guidance on various business aspects and the role of Services Operations within the organization, including routine activities and escalations as needed.
- Spearheaded the complete transition process from inception, preparing documentation and delivering regular training sessions to ensure successful implementation within the team.
- Project Management utilizing CA Clarity (versions 12, 13, & 14.2) and Oracle eBusiness Suite R12.
- Responsible for creating and maintaining various project types in Clarity for Professional Services, with proficiency in Microsoft Project Management and Open Workbench.
- Timesheet Management & Resource Management: Providing consultation to Senior Management and end-users to enhance operational efficiency.
- Service Desk: Identifying and resolving service desk tickets by delivering appropriate resolutions to each requester.
- Manual Project Creation / Project QA: Creating different types of manual projects for Higher Management and performing quality assurance on auto-created projects in Oracle, ensuring accurate mapping to the correct OBS and Business Unit in Clarity.
- MIS Reporting: Generating and maintaining operations reports for Professional Services from Clarity and Oracle OBIEE (Activation, Forecast, Backlog, CBO, Late Budget, Timesheet Details, etc.)
- Serving as Test Lead for testing new releases and enhancements in Clarity versions 13 & 14 and Oracle OBIEE.
Services Consultant
Allscripts India LLP
06.2013 - 03.2015
- Testing: Performed testing for CA Clarity v13 (SIT and UAT) for different scenarios viz., Timesheet submissions, Requisitions – full cycle, various reports, Project creation & QA, etc. - Aug/Sept '14. Also performed CA Clarity Mobile Time Entry Testing as an end user with different scenarios while submitting time sheets as a resource and approving as PM and RM - May '15
- Written scripts in CAPA (CA Productivity Accelerator) for testing CA Clarity V13.
- Project Management via CA Clarity (v12 and v13) and Oracle eBusiness Suite R12
- Provide Consultation to Management and end users for operational effectiveness
- MIS Reporting: Responsible for generation and maintenance of operations reports via CA Clarity and Oracle R12 - OBIEE.
- Understand the operational process challenges and translate them into process solutions and ensuring that a high level of customer service and support is provided to all internal and external customers.
Senior Analyst
eClerx Services Ltd.
03.2011 - 06.2013
- Team Leadership: Oversaw, coached, and evaluated team members to enhance efficiency and maintain integrity.
- Management Information Systems (MIS) Reporting: Compiled and disseminated various periodic MIS reports to Senior Management.
- Training: Delivered training sessions covering topics such as CDS, IRS, Trade Life Cycle, Securities Lending, Bonds, OTC & ET Derivatives, and Money Market Instruments.
- Supervised and coordinated end-to-end knowledge management activities for Securities Lending, FI OPS, DRR (Rates & Credit), DTCC, Settlements, and other processes related to OTC Derivatives.
- Educated the team on fundamental aspects of finance (OTC & ETD Derivatives) to enhance comprehension and streamline process execution.
- Developed and revised Standard Operating Procedures and Business Process documents to support process delivery, along with designing process-specific training plans to meet client standards.
- Created training modules (both instructor-led and self-study) to address gaps in documentation levels and facilitate the onboarding of new process joiners.
- Actively participated in the transition of new process extensions.
- Identified process improvement opportunities and initiating projects for process reengineering, while sharing best practices.
- Formulated and executed the overall migration framework to ensure the adequacy and quality of transitions for a diverse portfolio of processes.
- Analyzed processes to devise logical solutions and offering consultative insights to enhance efficiency by resolving bottlenecks and redesigning workflows.
- Developed and delivered Monthly/Quarterly business review presentations.
- Collaborated with various external and internal stakeholders (Quality, Technology, HR, Admin) to ensure seamless migration and timely deployment.
Trainee (Consumer & Commercial)
Royal Bank of Scotland
08.2008 - 02.2009
- Retail Banking Customer Service Executive - Responsible for managing and addressing customer inquiries and concerns within the retail banking sector.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Developed strong working relationships with trainees, fostering a supportive learning environment.
Education
Master of Science - Finance
University of Leicester
Leicester, United Kingdom01.2011
Bachelor of Commerce - Accounting And Finance
University of Mumbai
Mumbai, India06.2008
Skills
- Program/Project Mgmt & Delivery Management
- Project Roadmaps, Policies, Processes, & Procedures
- PMO / Project Governance
- Microsoft Project / CA Clarity PPM / Smartsheet
- ITSM / JIRA / Confluence / Empower / CA Service Desk / Trello
- Risk Assessment & Mitigation
- Microsoft Dynamics CRM/ERP Implementation
- Project Financials
- Team Building & Leadership
- Vendor Management
- Client Relationship Management
- Resource Management / Timesheet Management
Accomplishments
- Recognized in May 2024 as the best performing Project Manager from the Quality Management Group of Emirates NBD
- Accreditations received by the Vice President of Quality for excellent Project Management and Stakeholder Management skills with the QMG Team
- Accreditations received by the Vice President & the Head of PMO for being a Champion of CA Clarity within Group IT of ENBD
- Multiple accreditations received by the Senior Platform Owner of Networks Infrastructure for being an extremely proactive project leader within the Networks Platform
- Conferred with the SPOT Award from a Sr. Customer Account Manager for a fantastic first impression on Avalara as a company and a positive approach towards the client with clear & concise meeting notes.
- Bagged acknowledgement from clients on successful & timely delivery of projects and ensuring the entire process was smooth with least issues faced while testing or using Avalara’s services after going live.
- Level Two Spot Award for Outstanding work during a CU Upgrade for Baptist Health Care in May 2018
- Level One Spot Award for Outstanding work during Testing of Timesheet User Value 1 Field Testing in March 2016
- Spot Award for the quarter (Apr ‘14 – Jun ’14) for excellence work mainly for reducing the SD tickets count to only 2 in queue, its lowest ever.
- Spot Award for the quarter (Jan ‘16 – Mar ’16) for excellence work by creating a Master Dashboard for a Senior VP displaying the Total Forecast for projects in Q1 2016
- Accreditations received by the Area Vice President and Director for excellent Project Management and Stakeholder Management skill
- Received Spot Reward certificate twice (July’11 – Sept’11 and Jul’12 – Sep’12) for excellent work.
- Attended VBA Automation program organized by ‘School of Automations’ in eClerx Services Ltd. and achieved Certificate of Excellence for successfully creating and deploying a macro on Question Bank for new joiners which resulted in savings of 5 FTEs.
- Published articles on Financial Derivatives and Financial Quizzes in the monthly Newsletter of eClerx Services Ltd.
- Appreciation from stakeholders for building up effective knowledge management in Financial Services Vertical
Certification
- Project Management Professional (PMP)
- Prince2 Foundation
- Agile Scrum Master
- ITIL Foundation (V3)
- Lean Six Sigma Green Belt
- Oracle Certified Foundations Associate
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Gujarati
Advanced (C1)
Marathi
Upper intermediate (B2)
Personal Information
- Passport Number: Z3104617 (valid until 06/11/25)
- Date of Birth: 06/26/85
- Nationality: Indian
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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