Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
Bartender
prabesh kharel

prabesh kharel

Dubai,United Arab Emirates

Summary

High-energy restaurant professional with strong money management and food handling abilities. Knowledgeable about drink preparations and skilled at keeping areas clean and well-stocked. Dedicated to maximising customer satisfaction and brand loyalty by delivering knowledgeable and fast service.

Overview

6
6
years of professional experience
1
1
Certification

Work history

Bartender

Arts Club Dubai
Dubai, UAE
11.2021 - Current
  • Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
  • Provided efficient food and drinks service for high levels of customer satisfaction.
  • Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
  • Maintained bar stocks, replenishing daily as necessary.
  • Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
  • Performed bar opening & closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Displayed products on shelves and displays to encourage purchases.
  • Kept product shelf-life records to decrease losses from expiry.

Bartender

Ibrotel Miramar AI Aqah Beach Resort
Fujairah , UAE
03.2020 - 10.2021
  • Checking and maintaining par stock
  • Ensure that Mise En Place for operation are ready and sanitized
  • Maintain daily beverages inventory and consumption
  • Daily checking expiry dates items
  • Arranging bottles, glasses, garnish and ensure that bar display is presentable, organized and attractive
  • Plan and present the bar menu
  • Preparing any alcohol or non alcohol beverages according to beverages order
  • Ensure that the guest is presented with the correct order and that all beverages are prepared and served as agreed in the standart operating procedures
  • Service wine and beer to the guest
  • Able to make innovation and menu creation of mocktail and cocktail.
  • Serving the order to guest and ensure that satisfaction has been taken
  • Good knowledge of food, beverages product , menus and promotions
  • Ensure that bar counter and bar equipment always neat and clean all times
  • Making the food, beverages and general request.
  • Provide recommendations to guest to choosing drinks by access guest needs and preference
  • Perform other duties as assigned by the hotel management
  • Serve guest in a friendly and helpfull manner
  • Determine when a guest has had too much alcohol and if required refusing any furthee serving on polite way.
  • Wash glassware and utensils after each used
  • Follow established hotel safety protocols and procedures at all times. Immediately report any safety/service incident to the supervisor or manager on duty
  • Take action to solve guest problems/complaints using appropriate service recovery guidelines
  • Traine new joinners about SOP restaurant

Waiter

Iberotel Miramar Al Aqah Beach Resort
Fujairah , Fujairah
08.2017 - 03.2020
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
  • Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Practiced healthy and safety measures to comply with regulations.
  • Participated in staff meetings to discuss daily specials, revisions on menu and event specifications.
  • Delivered food and drinks from kitchen to respective tables to meet timely expectations.
  • Managed timing standards in food deliveries to minimise delays.
  • Informed customers regarding ingredients used to address allergy and dietary issues.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.

Education

Grade 12 - Hotel Management

Arnikon Higher Secondary School
Nepal
/2014 - /2016

school level - school

Gyan Sarovar Niketan Secondary School
Nepal

Skills

  • Customer retention
  • Knowledge of beer, spirits and wine
  • Bar cleaning and maintenance
  • Strong communication
  • Mixology
  • Allergy awareness
  • Verbal communication
  • Organised and reliable
  • Training and development
  • Cocktail list development

Languages

English
Upper intermediate

Certification

Marriott Putrajaya Hotel Malaysia

  • Food & Beverage department and Housekeeping department( internship)
  • Duration: July 2016 - january 2017

Timeline

Bartender

Arts Club Dubai
11.2021 - Current

Bartender

Ibrotel Miramar AI Aqah Beach Resort
03.2020 - 10.2021

Waiter

Iberotel Miramar Al Aqah Beach Resort
08.2017 - 03.2020

Grade 12 - Hotel Management

Arnikon Higher Secondary School
/2014 - /2016

school level - school

Gyan Sarovar Niketan Secondary School

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