Prabhat Chaturvedi
Summary
A highly accomplished professional with 6.5 years of extensive experience in Inside Sales , eCommerce and Customer Service. Designed, promoted, and managed transition from manual work to automation to reduce the manly hours. Adequate knowledge of creating reporting tools and power point presentation.
Overview
6
6
years of professional experience
Work History
Inside Sales Support Specialist
NEW PORT TANK
05.2023 - Current
- Provide customers with quotes, rates, and shipment options based on their needs and requirements.
- Build and maintain strong relationships with existing customers and identify opportunities for upselling.
- Collaborate with other internal departments, such as procurement and operations, to ensure timely delivery and customer satisfaction.
- Collaborate with team members to establish sales goals and develop strategies for achieving them.
- Maintained accurate records of all sales activities and customer interactions in the company's CRM system.
- Resolved customer complaints and issues as and when required.
- Met sales quotas and performance metrics set by management.
Customer Service and E-commerce Coordinator
CMA CGM
11.2020 - 04.2023
- Involved in Digital Transformation for the group through promotions and sales of eCommerce products for assigned countries
- Delivered 300+ training sessions on shipment processes to end customers and company agencies of Middle East, Pan India and Horn of Africa
- Collaborated with trade lane managers to improve customers commercial engagement through digital platforms
- Presented weekly, monthly, annual and need-basis KPI reports for agencies of 20+ countries
- Transformed high volume customers from manual processing to web-based processing
- Planning and having a comprehensive digital marketing plan in coordination with different departments and HO for the current and next year
- Spearheading different eCommerce Projects across various departments
- Analyzing Previous marketing campaign results with recommendation for optimization and strategy Improvements
- Led efforts to minimize Turnaround time for customers queries
- Troubleshooting Customers issues related to WEB on daily Basis
- Ensuring that Website Delivers a great customer experience
- Identifying areas for opportunity and improving within the ecommerce section of the site
- Ensuring Tariffs are been updated on timely Basis with 100% accuracy
- Handling FOB Bookings on assigned Trade Lanes
- Responsible for Business Development of VAS Product which is a New concept in Shipping Industry
- Developed and implemented the customer centric sales plan across both marketplace and Website for CMA CGM
- Completing weekly and Monthly reporting of Key Site KPI's such as sales Performance, Conversations in various Online products
- Maximizing Sales across the company's online Pricing Product
- Developed and implemented the customer centric sales plan across both marketplace and Website for CMA CGM
- Responsible for planning and selling the company's digital products to the customer base
- Develop eCommerce sales strategy, forecast sales volumes and manage sales processes to achieve Digital sales goals
- Manage the Digital Products Amendments, content creation
- Grow existing Product penetration into the market and create New customer base for New Released Products
- Onboarding Customers on API and EDI channels also Involved in the Entire Process till the complete Onboarding and after Sales Support in case Required
- Lead Customer Journey Mapping - Project on Customer Experience Successfully
- Mapping pain areas of customer and providing quick fix wherever possible
- Review shipment cycles from end to end
- Provide solutions to optimize system and improve process - MY CSO
- Market Research on new and best-selling products.
E-commerce Coordinator
CMA CGM
12.2017 - 10.2020
- Involved in Digital Transformation for the group through promotions and sales of eCommerce products for assigned countries
- Delivered 300+ training sessions on shipment processes to end customers and company agencies of Middle East, Pan India and Horn of Africa
- Collaborated with trade lane managers to improve customers commercial engagement through digital platforms
- Presented weekly, monthly, annual and need-basis KPI reports for agencies of 20+ countries
- Transformed high volume customers from manual processing to web-based processing
- Planning and having a comprehensive digital marketing plan in coordination with different departments and HO for the current and next year
- Spearheading different eCommerce Projects across various departments
- Analyzing Previous marketing campaign results with recommendation for optimization and strategy Improvements
- Led efforts to minimize Turnaround time for customers queries
- Troubleshooting Customers issues related to WEB on daily Basis
- Ensuring that Website Delivers a great customer experience
- Identifying areas for opportunity and improving within the ecommerce section of the site
- Ensuring Tariffs are been updated on timely Basis with 100% accuracy
- Handling FOB Bookings on assigned Trade Lanes
- Responsible for Business Development of VAS Product which is a New concept in Shipping Industry
- Developed and implemented the customer centric sales plan across both marketplace and Website for CMA CGM
- Completing weekly and Monthly reporting of Key Site KPI's such as sales Performance, Conversations in various Online products
- Maximizing Sales across the company's online Pricing Product
- Developed and implemented the customer centric sales plan across both marketplace and Website for CMA CGM
- Responsible for planning and selling the company's digital products to the customer base
- Develop eCommerce sales strategy, forecast sales volumes and manage sales processes to achieve Digital sales goals
- Manage the Digital Products Amendments, content creation
- Grow existing Product penetration into the market and create New customer base for New Released Products
- Onboarding Customers on API and EDI channels also Involved in the Entire Process till the complete Onboarding and after Sales Support in case Required
- Lead Customer Journey Mapping - Project on Customer Experience Successfully
- Mapping pain areas of customer and providing quick fix wherever possible
- Review shipment cycles from end to end
- Provide solutions to optimize system and improve process - MY CSO
- Market Research on new and best-selling products.
Dahnay Logistics
07.2017 - 12.2017
- Improve Export sales from automotive customers
- Conveying the client requirements to the team with regards to the process
- Attaining daily, weekly and monthly targets specified by the process
- Adhering to the schedule as prescribed by the TL
- Providing the feedback to the process manager at the end of the day.
Education
MBA - Logistics Management
INDIAN MARITIME UNIVERSITY
KOCHI06.2017
Skills
- Inside Sales
- Problem Solving
- Business Development
- Data Analysis
- E-commerce Sales
- MS Office
- Process & Product Enhancements
- Communication
Languages
English & Hindi
Bilingual or Proficient (C2)
MBA SPECILISATION
Specialization in International Transportation and logistics Management
Personal Information
- Date of Birth: 09/25/91
- Nationality: Indian
Timeline
Inside Sales Support Specialist
NEW PORT TANK
05.2023 - Current
Customer Service and E-commerce Coordinator
CMA CGM
11.2020 - 04.2023
E-commerce Coordinator
CMA CGM
12.2017 - 10.2020
Dahnay Logistics
07.2017 - 12.2017
MBA - Logistics Management
INDIAN MARITIME UNIVERSITY
Similar Profiles
Christopher HuntChristopher Hunt
Aluminum Fabricator at Aluminum Tank & Tank AccessoriesAluminum Fabricator at Aluminum Tank & Tank Accessories
Luis Manuel Ayala MontanoLuis Manuel Ayala Montano
Truck Driver at Port to Port TransportTruck Driver at Port to Port Transport
Kevin Alejadro Gozalez VielmaKevin Alejadro Gozalez Vielma
Automotive Technician at Port To Port InternationalAutomotive Technician at Port To Port International