PRABHJOT KAUR
Deira
Summary
Delivers professional reception support across hotel and front-desk environments, managing check-ins, reservations, calls, billing, records (PMS IDS) and guest enquiries with accuracy. Builds positive first impressions through clear communication, strong multitasking and a consistent customer service focus. and handling OTA, channel manager,
Overview
3
3
Languages
4
4
years of professional experience
Work History
Receptionist
Boonmax Hotel
Dubai
11.2025 - Current
- Answered incoming calls, redirecting them to appropriate departments, enhancing communication flow.
- Handled telephone enquiries, providing detailed information and transferring calls to relevant staff.
- Cashed up POS till points, handling and processing cash and float money safely and securely.
- Handled day-to-day administrative tasks effectively and efficiently, aiding smooth front-of-house operations.
- Managed receptionist area, greeting visitors and responding to telephone and in-person enquiries.
- Managed customer check-in and check-out processes, providing faultless service to meet mystery guest standards.
Receptionist
HSPS Hospital
Shahjahanpur, Uttar Pradesh
01.2023 - 08.2024
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Built and maintained courteous and effective working relationships.
- Identified issues, analysed information and provided solutions to problems.
- Enhanced working relationships by participating in team-building activities.
Education
S.S.E. — Senior Secondary School Education -
Senior Secondary School Examination Board
Govt. of PunjabS.S.C. — Secondary School Education -
Secondary and Public Examination Board
Govt. of PunjabSkills
- Customer service
- Front desk coordination
- Hotel reception management
- Invoice processing
- Multi-line routing
- Guest satisfaction
- Guest check-in
- Email handling efficiency
- Front office operations
- Administrative support
- Complaint handling
- Problem-solving
- Willingness to learn
- Calm under pressure
LANGUAGES
English
Upper Intermediate
B2
Hindi
Advanced
C1
Punjabi
Proficient
C2
Timeline
Receptionist
Boonmax Hotel
11.2025 - Current
Receptionist
HSPS Hospital
01.2023 - 08.2024
S.S.E. — Senior Secondary School Education -
Senior Secondary School Examination Board
S.S.C. — Secondary School Education -
Secondary and Public Examination Board