Prabhjot Singh

Multi-Warehouse FSQ Leadership & Capacity Planning:
Directly managed and structured the FSQ manpower across all warehouse locations, directly overseeing a team of all UAE Warehouses FSQ Team.

• Mastered resource allocation by designing monthly shift schedules, managing daily attendance, organizing weekly day-off rotations, and strategizing seasonal vacation plans.
  
• Conducted operational capacity planning to align FSQ team strength with fluctuating inbound/outbound logistics volumes, ensuring all shifts were fully staffed for seamless, continuous compliance.
  
• Spearheaded mandatory staff training and onboarding programs, fostering an active food safety culture and aligning the warehouse workforce with global hygiene standards.
• Supply Chain & Cold Chain Integrity:
  Monitored, analyzed, and managed multi-zone warehouse infrastructure, strictly tracking temperatures of vehicles, cold chambers, inbound goods, and ambient storage areas to preserve the cold chain for fresh and ultra-fresh supply chain routes.
  
• Collaborated closely with broader supply chain, procurement, inventory control, and logistics teams to maintain product freshness, optimize inventory speed, and handle products safely from reception to dispatch.
  
• Enforced systematic FIFO/FEFO (First In, First Out / First Expired, First Out) inventory systems to slash food spoilage, eliminate waste, and optimize shelf-life utilization across all distribution channels.
• HACCP, & ISO 22000:2018 Compliance:
  
• Spearheaded comprehensive food safety and hygiene audits, routine GHP/GMP inspections, and strict pest control protocols across all facility zones.
  
• Implemented and audited the facility’s ISO 22000:2018 Food Safety Management System (FSMS) and HACCP programs, continuously verifying Critical Control Points (CCPs) and Operational Prerequisite Programs (OPRPs).
  
• Evaluated end-to-end product quality, monitoring expiration tracking, packaging durability, and potential pest vectors to rapidly issue corrective actions for non-conformances.
  
• Authored and updated technical documentation, including temperature logs, operational checklists, CAPA (Corrective and Preventive Action) records, and Non-Conformance Reports (NCRs) to ensure bulletproof traceability.
  
• Facilitated internal and external audits, cross-examining dark store spaces and supplier fulfillment facilities to elevate standard operating metrics.

• Managed front desk operations, ensuring timely and efficient client check-in processes.
• Coordinated communication between departments, enhancing inter-office collaboration and service delivery.
• Streamlined appointment scheduling, improving efficiency and reducing wait times for clients.
• Developed and maintained electronic filing systems, ensuring accurate record-keeping and retrieval.

• Monitored premises to ensure safety and security of visitors and staff.
• Conducted regular patrols to identify and address potential security breaches.
• Collaborated with law enforcement during incidents to facilitate timely resolutions.
• Trained new security personnel on protocols and emergency procedures.

• Coordinated project timelines and deliverables to ensure alignment with client expectations.
• Streamlined communication between departments to enhance operational efficiency and reduce delays.
• Assisted in developing training materials for new staff, improving onboarding effectiveness.
• Implemented tracking systems for inventory management, enhancing accuracy and reducing discrepancies.

• Developed and executed strategic marketing campaigns to enhance brand visibility and drive customer engagement.
• Analyzed market trends and customer feedback to refine product offerings and improve sales strategies.
• Collaborated with cross-functional teams to align marketing initiatives with sales goals and objectives.
• Managed relationships with key stakeholders, optimizing communication channels for improved client satisfaction.

• Trained and mentored junior sales team members, enhancing overall team performance and productivity.
• Implemented CRM systems to streamline lead management processes, increasing efficiency in sales operations.
• Conducted competitive analysis to identify opportunities for market penetration and growth strategies.
• Led presentations and product demonstrations, effectively communicating value propositions to potential clients.