Pradeep Kumar K.R.

Lead day-to-day operations and administration of enterprise VMware Cloud Foundation (VCF) infrastructure across production, non-production and disaster recovery environments.
Manage VMware vSphere, ESXi, vCenter Server, vSAN, NSX, VCF components and Dell VxRail infrastructure.
Perform VMware cluster, ESXi host, virtual machine, resource allocation, cluster expansion and infrastructure lifecycle management.
Troubleshoot complex virtualization, compute, storage, networking and performance issues and coordinate root cause analysis (RCA).
Coordinate with Broadcom, Dell and other technology vendors for technical escalations, troubleshooting, solution validation and infrastructure support.
Support VMware Site Recovery Manager (SRM) and disaster recovery operations, including failover and failback activities.
Act as Capacity Manager for compute and storage infrastructure, covering utilization monitoring, capacity planning, forecasting and management reporting.
Prepare weekly and monthly capacity KPI reports, utilization trends, capacity reviews and infrastructure recommendations for management.
Forecast future CPU, memory and storage requirements based on utilization trends, business demand and infrastructure growth.
Identify capacity constraints and recommend compute, memory, storage and cluster expansion requirements.
Drive infrastructure optimization through VM right-sizing, resource reclamation, utilization improvement and capacity optimization initiatives.
Act as Associate Lead for the IT Compute team, providing technical guidance, operational coordination and engineering support.
Coordinate incidents, service requests, changes, maintenance activities and infrastructure projects across compute and virtualization environments.

• Designed, deployed and managed enterprise-scale VMware virtualization infrastructure.
• Supported VMware vSphere, vSAN and NSX environments across production and disaster recovery workloads.
• Performed infrastructure upgrades, migrations, lifecycle management and virtualization troubleshooting.
• Supported performance optimization, root cause analysis and infrastructure capacity planning.
• Coordinated infrastructure changes, maintenance activities and technical escalations.
• Worked with cross-functional infrastructure teams to support compute, storage, network and virtualization operations.
• Client / Deployment: Colt Technology Services
• Coordinated system upgrades ensuring minimal disruption to daily activities.
• Led cross-functional teams for successful project execution.
• Recommended process improvements based on thorough system analysis.
• Managed project timelines to ensure timely delivery of IT solutions.
• Streamlined internal processes by implementing effective software tools.
• Provided expert guidance on the selection and procurement of IT equipment.
• Conducted regular audits to maintain high standards of data security.
• Optimised operational efficiency by integrating latest IT systems.
• Analysed client needs for development of bespoke technology strategies.
• Contributed significantly towards revenue generation via strategic consulting services.
• Improved customer service levels by optimising help-desk operations.
• Developed comprehensive IT plans, ensuring alignment with business objectives.
• Identified opportunities for growth through market trend analysis.
• Collaborated with stakeholders to understand and meet their specific requirements.

• Provided senior-level enterprise VMware and IT infrastructure support for virtualization, compute and data center environments.
• Designed, deployed and managed VMware vSphere, vSAN and NSX infrastructure.
• Supported VxRail and enterprise virtualization platforms, cluster expansions, migrations and infrastructure lifecycle activities.
• Supported VMware Site Recovery Manager and disaster recovery environments.
• Performed troubleshooting and root cause analysis for complex virtualization, compute, storage and networking issues.
• Led maintenance activities, change implementations, infrastructure upgrades and technical escalations.
• Supported capacity planning, infrastructure utilization analysis and resource optimization using VMware monitoring and analytics tools.
• Developed technical procedures, MOPs, SOPs and knowledge documentation.
• Worked with enterprise customers, infrastructure teams and technology vendors on architecture, implementation and optimization.
• Client / Deployment: Enterprise / Internal Customers

• Managed enterprise server and virtualization infrastructure for global customers.
• Supported VMware virtualization environments and enterprise infrastructure operations.
• Managed Microsoft Windows Server infrastructure and enterprise server platforms.
• Supported Dell, HP, IBM and other server hardware platforms.
• Worked on infrastructure upgrades, maintenance, troubleshooting and incident resolution.
• Supported cloud and virtualization technologies and provided technical guidance to infrastructure teams.
• Managed infrastructure incidents, changes and problem resolution in accordance with operational processes.
• Provided technical support and mentoring to junior engineers.
• Client / Deployment: Global Customers

• Managed enterprise server infrastructure and virtualization environments.
• Supported Windows Server platforms and infrastructure operations.
• Provided technical leadership for infrastructure support activities.
• Managed incidents, changes, technical escalations and troubleshooting.
• Supported server administration and enterprise infrastructure operations.
• Client / Deployment: Barclays Capital

• Managed enterprise Windows Server infrastructure and L2 server management operations.
• Supported Active Directory, DNS, IIS, SQL and related infrastructure services.
• Performed server troubleshooting, incident management and operational support.
• Managed service requests in accordance with SLA and operational requirements.
• Supported server hardware and operating system administration.
• Client / Deployment: Mattel Pvt. Ltd.

• Supported enterprise server and Windows infrastructure.
• Performed server administration, troubleshooting and infrastructure support.
• Client / Deployment: Metro Cash & Carry Pvt. Ltd.

• Provided L2 desktop and infrastructure support.
• Troubleshot hardware, operating system and connectivity issues.
• Supported enterprise users and IT infrastructure operations.
• Client / Deployment: Aviva Global Services