Pradeep Kumar
Dubai,United Arab Emirates
Summary
Dynamic and results-driven Academic Manager with 6 years of experience in business development, sales, and team leadership within the education sector. Currently leading a high-performing team at U-Next Learning – Online Manipal, consistently driving top-tier sales performance, including securing the largest sale in company history. Expertise in student recruitment, relationship management, and delivering impactful revenue growth across the Middle East & Western Region.
Overview
7
7
years of professional experience
Work History
Inside sales manager
U-Next Learning - Online Manipal
Dubai, United Arab Emirates
06.2022 - 01.2025
- Collaborated with stakeholders to align business goals and objectives.
- Managed team of 10 staff, driving performance with motivational strategies to exceed sales targets.
- Customized promotional strategies to meet needs of different clients, products and services.
- Organized special sales at specific times to drive customer engagement and move high volumes of products.
- Analysed sales reports to identify trends and update strategies.
- Drove revenue growth with innovative sales strategies.
- Maintained ownership of sales pipeline, sourcing and developing new business opportunities to drive sales.
- Generated leads to bring in new client revenue and improve bottom-line profitability.
- Propelled company towards achieving set KPIs and goals through comprehensive strategic planning and execution.
Senior Academic Specialist
Manipal Global Education Services
Dubai, United Arab Emirates
06.2022 - 05.2023
- Closed the highest value sale in the company's history, significantly contributing to revenue.
- Conduct online counselling sessions for prospective students across the Middle East and Western regions (Qatar, KSA, etc.).
- Spearhead strategic initiatives to enhance student engagement and platform adoption.
- Supported students in the enrollment process, ensuring smooth transitions and accurate program alignment.
- Built and maintained strong relationships with prospective students and their families.
- Led team performance initiatives, training new team members, and optimizing outreach strategies.
- Exceeded sales targets consistently, contributing to overall team success.
Academic Specialist
Extramarks Education India Pvt. Ltd.
Dubai, United Arab Emirates
07.2021 - 05.2022
- Contacting leads through calling
- Understanding the problem areas of the student
- Setting up meetings to counsel students
- Explaining them about the Learning Pedagogy
- Enrolling students with Extra marks Learning Platform & application
- Achieved sales targets month-on-month
- Have consistently been the top performer of the sales team
- Closed highest sale value in the history of the company
- Conducting online sessions with customers across middle eastern countries like Qatar and KSA
- Cold calling customers and booking online sessions
- Product displaying and closing sale immediately
Business Development Manager
Math Quotient educational support services
Dubai, United Arab Emirates
11.2019 - 07.2021
- Lead generation through various portals and with known contacts
- Handling the admissions for the Branch
- Analyze the applications of prospective students based on standard admission policies
- Interview students to understand their objectives and background
- Counselling Students, explaining the programs and fee structure
- Making students enroll in the programs
- Maintaining relationships with the parents
- Providing student feedbacks on monthly basis
- Keeping track of instalment and update accordingly in the files
- Maintaining calendar of every faculty
- Parent meeting on a regular basis
- Advice students about the programs offered, admission procedure, eligibility, and costs involved
- Assist the students to complete the enrollment forms
- Provide support to prepare admission-related presentations
- Develop innovative communication strategies, recruitment strategies, and enrollment plans in coordination with senior management to attract and enroll more students
- Maintain student files, keep track of after-sale made, provide after-sale services for generating references from them
- Follow-up with students for any inquiries through direct meetings, live chat, phone calls, and emails
Customer Service Representative
Emirates Exchange
Dubai, United Arab Emirates
11.2018 - 11.2019
- Provides excellent customer service over the phone
- Attend customers for all business transactions
- Attending customers for making Remittance, currency exchange, demand drafts / telex transfer / electronic transfer, etc
- Resolve customer complaints via phone, email, mail, or social media
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Assist with placement of orders, refunds, or exchanges
Senior Customer Service Representative
ZipCash Card Services Pvt. Ltd.
Bangalore , India
11.2017 - 11.2018
- Responsible for achieving sales targets on weekly basis
- Giving complete customer Satisfaction requirement and needs
- Responsible for providing technical support to the customer
- Calling up clients & following up with the Inquiries & giving required resolution
- Keeping proper follow-up of appointments
- Generating leads for Sales
- Coordinating with Sales Team
- Promoting companies products & services to identified and prospective clients
- Maintaining Inquiries
- Filing, Documentation and admin work
- Preparing Invoices, Performa, etc
- Preparation of Quotations according to the clients requirement
- Maintaining Customer Purchase Order and executing in time
- Coordinating with accounts for generating Invoices against each purchase order
- Answering customer calls and responding to their emails & messages
Education
Master of Business Administration - MBA - International Business
Manipal University
Jaipur India 04.2023 -
Leadership Skill - Managerial
Indian Institute of Management Ahmedabad
India 04.2023 - 10.2023
Negotiation Skills - Business behaviour
University of Michigan
United States of America 03.2023 - 06.2023
Bachelor of Business Administration - BBA - Business Administration and Management, General
Carlox Teacher's University
India 04.2013 - 04.2016
High School - Business/Commerce, General
Saint Thomas academy
India 04.2012 - 04.2012
Skills
- Leadership and Team Management
- Communication Skills
- Customer-Centric Mindset
- Sales Strategy Development
- Negotiation Skills
- Sales Coaching and Training
- Student Recruiting
- Student Outreach
- Identifying Trends
- Persistence
- Problem-Solving
- Time Management and Organization
- Proactive approach
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Languages
English
Fluent
Hindi
Native
Affiliations
- Stock Investments
- Afro Music
- Horse Riding
- Travelling
Timeline
Master of Business Administration - MBA - International Business
Manipal University
04.2023 -
Leadership Skill - Managerial
Indian Institute of Management Ahmedabad
04.2023 - 10.2023
Negotiation Skills - Business behaviour
University of Michigan
03.2023 - 06.2023
Inside sales manager
U-Next Learning - Online Manipal
06.2022 - 01.2025
Senior Academic Specialist
Manipal Global Education Services
06.2022 - 05.2023
Academic Specialist
Extramarks Education India Pvt. Ltd.
07.2021 - 05.2022
Business Development Manager
Math Quotient educational support services
11.2019 - 07.2021
Customer Service Representative
Emirates Exchange
11.2018 - 11.2019
Senior Customer Service Representative
ZipCash Card Services Pvt. Ltd.
11.2017 - 11.2018
Bachelor of Business Administration - BBA - Business Administration and Management, General
Carlox Teacher's University
04.2013 - 04.2016
High School - Business/Commerce, General
Saint Thomas academy
04.2012 - 04.2012
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