Seasoned professional with focus on optimising operational workflows and driving business growth. Streamlines processes and enhances team performance to achieve organisational goals. Utilises strategic planning and cross-functional leadership to deliver consistent results.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
Work History
Operations Manager - Global Hub Operations
WaterFront Maritime Services DMCC
Dubai, United Arab Emirates
11.2020 - Current
Coordinated cross-functional teams based across the glob (Dubai, China and Panama).
Improved operational efficiency by streamlining processes and implementing strategic plans across all the location offices.
Fostered a culture of continuous learning, improved workforce competency levels.
Reduced overhead costs through efficient resource allocation and budget management.
Created a collaborative work environment for positive team dynamics.
Optimised workflow procedures with strategic planning and team coordination.
Collaborated with sales team to develop competitive bids and proposals.
Ensured compliance with company's standards whilst preparing bid proposals.
Delivered efficient project management by overseeing all phases of the internal software development.
Coordinated with internal teams for successful implementation of new software systems provided by vendors.
Observed industry best practices to promote efficient, compliant software development.
Promoted internal efficiency by providing training sessions on new procedures and software applications in Operations Team.
Operations Supervisor - Global Hub Operations
WaterFront Maritime Services DMCC
Dubai, United Arab Emirates
02.2017 - 10.2020
On Shore - Operations Supervisor
Gulf Agency Company Qatar (W.L.L)
Doha, Qatar
09.2013 - 01.2017
Monitoring and evaluating the accuracy and timely updates of internal systems to meet principals’ requirements and key performance indicators within company set parameters.
Preparing initial cost estimate (CLIN and NON CLIN) for navy vessel calls.
Arranging all procurements/husbanding services as per Logistics Requirements (LOGREQ) and as per their requirements during the ship call.
One of the team member (out of 4 members) in starting new office across the Kingdom of Saudi Arabia.
Monitoring and evaluating the accuracy and timely updates of internal systems to meet principals’ requirements and key performance indicators within company set parameters.
Monthly preparation and submission of Reports to regional office.
Preparing initial cost estimate (CLIN and NON CLIN) for navy vessel calls.
Arranging all procurements/husbanding services as per Logistics Requirements (LOGREQ) and as per their requirements during the ship call.
Operations Executive & QA, HSSE Officer
Inchcape Shipping Services Qatar (WLL)
Doha, Qatar
11.2007 - 12.2011
Streamlined operations to increase overall efficiency.
Coordinated logistics, resulting in on-time deliveries.
Oversaw QMS maintenance, including change controls, non-conformities, CAPAs, and liaising with department managers to guarantee timely completion.
Addressed customer complaints, resulting in improved customer relationships.
System Engineer
Natural Technologies Pvt. Ltd.
Hassan, India
03.2005 - 10.2007
Working as System Engineer, handling 12 branches of Vijaya Bank in all over Hassan District, Karnataka, India.
Implementing the banking software to all branches and providing user support to use the software.
Managing the Banking software for Vijaya Bank. Taking care of Data Integrity, Data Maintenance, resolving any issues during Data Entry, Generating Ad-hoc reports and Monthly reports as per Management’s request.
Providing User Support for all 12 branches of Hassan District.
Education
Bachelor of Business Administration - Business Management
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