Pradeep KV

· Prospected leads, scheduled meetings, and converted targets into customers

· Utilized multiple marketing strategies and cross-selling to improve profitability.

· Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.

· Smart usage of Sales Force to get the maximum management of accounts and conversion of leads

· Managed full sales lifecycle for Trade and Global OTAs accounts.

· Account management of Trade and Global OTAs

· Managed system integration for all the Global OTAs

· Managed B2B portal enhancements and requirements for Trade customers

· Coordination with multiple internal departments for smooth account manage

· Demonstrated products and features to customers, answered questions and overcame objections.

· Improved operations through consistent hard work and dedication.

· Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

· Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.

· Prepared variety of different written communications, reports and documents.

· Used critical thinking to break down problems, evaluate solutions and make decisions.

· Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.

· Collaborated with team members to achieve target results.

· Developed and implemented performance improvement strategies and plans to promote continuous improvement.

· Led projects to develop and implement the B2B portal and B2C portal

· Resolved conflicts and negotiated mutually beneficial agreements between parties.

· Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

· Motivated and trained employees to maximize team productivity.

· Analyzed department metrics and performance and reported findings to management.

· Conducted root cause analysis in deficient areas to identify and resolve issues.

· Negotiated with major airlines to get group fares.

· Managed internal operational standards and productivity targets.

· Encouraged and promoted ideas aligned to business needs and benefits.

· Evaluated team member performance and productivity, provided feedback and implemented corrective actions.

· Documented transactions, orders and expenditures to gather sales data and forecast financial needs.

· Collected customer feedback and made business adjustments to improve retention and satisfaction.

· Compiled training materials for new employees and tracked skill development.

· Developed and deepened relationships with customers, vendors and internal stakeholders.

• Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
• Assessed client needs and recommended appropriate products and services to meet preferences and budget.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.