Accomplished Branch Operations Manager with a demonstrated track record of success in Healthcare, Procurement and Business Administration. Background includes optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist that blends advanced organizational, technical and business acumen. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Works effectively with cross-functional teams in ensuring operational and service excellence.
Hi, I’m
Pradeep Prabu
Office Manager
Dubai
Summary
Overview
8
years of professional experience
8
years of post-secondary education
Work History
Databand computer systemsDubai
Office Manager
04.2022 - Current
Job overview
- Recruited and trained a diverse team of staff, fostering a positive work culture and achieving a 95% employee retention rate
- Identified and resolved challenges during project execution, showcasing strong problem-solving abilities
- Assisted Human Resources with recruiting, hiring, and termination processes, conducted regular performance evaluations, leading to targeted development plans and improved employee satisfaction and retention rates
- Implemented process of a robust production scheduling system, resulting in a 30% reduction in production bottlenecks and improved overall productivity
- Developed and maintained key performance indicators (KPIs) to monitor and improve planning processes, resulting in a 20% increase in planning accuracy
- Managed end-to-end visa application process for employees, ensuring compliance with immigration regulations and achieving a 98% approval rate
- Successfully resolved complex visa issues by collaborating with legal teams and government authorities, ensuring timely resolution and minimizing disruptions to employee mobility
- Developed and maintained payroll policies and procedures, ensuring compliance with legal and regulatory requirements
- Successfully resolved payroll discrepancies and employee inquiries in a timely manner, maintaining a high level of employee satisfaction.
Third Brooklyn lounge Restaurant LLCDubai
Operations and Procurement Manager
12.2022 - 04.2023
Job overview
- Led the end-to-end setup of a new restaurant in Dubai, from concept development to grand opening, ensuring all milestones were met within the allocated timeline and budget
- Successfully obtained all necessary permits and licenses from relevant government authorities, ensuring full compliance with local regulations and avoiding any legal complications
- Maintained excellent relationships with vendors and suppliers, negotiating favorable terms and ensuring on-time delivery of goods and services
- Successfully implemented a strategic sourcing strategy, resulting in a cost savings of 15% on raw materials and ingredients
- Leveraged social media platforms to showcase the restaurant's commitment to sustainable sourcing and locally-sourced ingredients, enhancing brand authenticity and customer trust
- Created compelling content and managed social media platforms, increasing the restaurant's follower base by 25% within six months. Implemented targeted social media advertising campaigns, leading to a 20% boost in online reservations and table bookings.
AuthnetChennai
Team Lead
07.2018 - 03.2022
Job overview
- Led and managed a high-performing team during the challenging pandemic period, maintaining a 98% approval rate for authorizations through accurate and timely processing
- Successfully collaborated with cross-functional teams to resolve complex authorization issues, ensuring timely resolution and minimizing disruptions to patient care
- Developed and implemented training programs for team members, resulting in improved knowledge and expertise in authorization guidelines and procedures
- Maintained strong relationships with insurance providers and healthcare professionals, fostering effective communication and streamlined authorization processes
- Implemented technology solutions to automate authorization workflows, resulting in improved accuracy, reduced manual errors, and increased efficiency
- Collaborated with stakeholders to develop and implement strategies for denials management, resulting in a reduction in authorization denials and improved revenue cycle management
- Provided mentorship and guidance to team members, fostering a positive and supportive work environment that resulted in high employee satisfaction and retention rates.
TDP RCM ServicesChennai
Senior Account Receivable Executive
10.2015 - 06.2018
Job overview
- Effectively managed accounts receivable processes, maintaining accurate financial records and ensuring timely payment collection
- Implemented efficient billing and coding practices, resulting in reduced claim denials and improved revenue generation
- Collaborated with cross-functional teams to resolve billing discrepancies and reduce outstanding balances, improving cash flow and reducing bad debt
- Implemented proactive follow-up strategies to minimize accounts receivable aging, resulting in a 20% reduction in overdue payments
- Conducted thorough financial analysis to identify areas for process improvement, leading to streamlined workflows and increased revenue recovery
- Successfully negotiated payment terms and resolved billing disputes with insurance providers, ensuring prompt and accurate reimbursement
- Developed and executed training programs for staff on accounts receivable processes and industry regulations, enhancing team knowledge and performance.
Education
Annamalai UniversityChennai, India
BBA from International Business
11.2019 - 05.2023
University Overview
Amet UniversityChennai, India
B.E. from Marine Electrical And Electronics Engineering
05.2011 - 11.2015
University Overview
Skills
Organization and Time Management
Driving License: 4487336
Driving License: 4487336
Expiry: 12/05/2025
Interests
Interests
- Creativity and Design
- Travel and Cultural Exploration
- Organization and Productivity Tools
- Networking and Relationship Building
- Professional Development
- Process Improvement and Efficiency
Timeline
Operations and Procurement Manager
Third Brooklyn lounge Restaurant LLC
12.2022 - 04.2023
Office Manager
Databand computer systems
04.2022 - Current
Annamalai University
BBA from International Business
11.2019 - 05.2023
Team Lead
Authnet
07.2018 - 03.2022
Senior Account Receivable Executive
TDP RCM Services
10.2015 - 06.2018
Amet University
B.E. from Marine Electrical And Electronics Engineering
05.2011 - 11.2015
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