PRADEEP SASI
Abudhabi
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
17
17
years of professional experience
1
1
Certification
Work History
F&B Duty Admin
Capital Catering Services
01.2022 - Current
- Lead, motivate, and manage a team of staff across various roles (servers, chefs, bartenders, etc.).
- Ensure the team adheres to company standards for service, cleanliness, and safety.
- Provide training and development opportunities for team members, ensuring they are equipped with the skills and knowledge to perform their roles effectively.
- Conduct performance reviews, offer feedback, and address any performance issues.
- Oversee day-to-day operations of the F&B department or establishment, ensuring smooth and efficient service.
- Maintain optimal stock levels for food, beverages, and other supplies, and ensure items are used efficiently to minimize waste.
- Ensure high levels of customer satisfaction by maintaining service quality, handling complaints, and addressing customer needs promptly.
- Monitor guest interactions and offer personalized service where possible.
- Support pricing strategies, menu development, and promotional activities to maximize revenue.
- Work with the kitchen team to develop and refine menus that align with customer preferences, seasonal trends, and the brand’s vision.
- Ensure the menu is diverse, profitable, and consistent in quality.
F&B Supervisor
Etihad Airport Services Catering
01.2020 - 01.2022
- Leadership & People Management: Ability to lead a diverse team, manage conflict, and motivate employees.
- Customer-Centric: Focused on ensuring customer satisfaction and improving the guest experience.
- Financial Acumen: Strong understanding of budgets, cost controls, and profitability.
- Operational Efficiency: Skilled in managing multiple operational tasks while ensuring quality and service standards are met.
- Problem-Solving & Decision-Making: Ability to make quick, effective decisions to resolve operational issues or customer concerns.
- Communication Skills: Excellent communication skills, both verbal and written, for interacting with staff, guests, and senior management.
Senior Team Leader
Etihad Airport Services Catering
07.2014 - 01.2020
- Discovered training needs and provided coaching.
- Set clear team goals and delegated tasks and set deadlines.
- Set up and calibrated machinery to meet specific production requirements.
- Developed strategies to promote team member adherence to company regulations and performance goals.
- Conducted team member meetings and updated members on best practices and continuing expectations.
- Managed inventories and stock and kept detailed records of inventory use and sales.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies.
Outlet Supervisor
Emirates Palace Hotel
04.2011 - 06.2014
- Multiplied earnings through sales goal achievement, customer service improvements, and commitment to team objectives.
- Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Submitted reports to senior management to aid in business decision-making and planning.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Educated staff on strategies for handling difficult customers and challenging situations.
Banquet Captain
HOTEL Emirates Palace Marina
03.2008 - 04.2011
- Oversaw timeliness and quality of food delivery at high-volume events.
- Supervised and mentored kitchen and serving staff.
- Liaised with venue management to monitor logistics and timelines.
- Maintained clean and safe work environment.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- lead and manage the banquet staff, including servers, bartenders, and hosts, providing direction and support throughout the event.
Education
Diploma in Hotel Management
KIHMS, Institute of Hotel Management
Kerala, IndiaBartending
Indian Institute of Bartending
India Skills
- Schedule development
- Expectation setting
- Priority management
- SAP, MICROS, ARIBA experience
- Industrial hygiene
- Communication
- Problem-solving abilities
Certification
- WSET - Wine Sommelier training Level 1 course
- Participant certificate Gourmet Abudhabi 2014.
- Participant certificate GCC Abudhabi(Gulf cooperation council)
- Ronnefeldt Tea Silver Master Training from Jumeirah academy.
- Train the Trainer certification program from Etihad Aviation Group
- Cigar Training with Emirates Palace Training Department.
- Fire warden and First aider training certificate
- Catering for the Laureus Sports Awards ceremony for the year 2009 and 2010.
Catering for the Abu Dhabi Film Festival for the year 2009 and 2010.
Catering for the FIFA Club World Cup for the year 2009. - Conducted overseas Etihad recruitment 2021 for food and beverage positions (Waiter, Bartender, FOH Supervisor)
Timeline
F&B Duty Admin
Capital Catering Services
01.2022 - Current
F&B Supervisor
Etihad Airport Services Catering
01.2020 - 01.2022
Senior Team Leader
Etihad Airport Services Catering
07.2014 - 01.2020
Outlet Supervisor
Emirates Palace Hotel
04.2011 - 06.2014
Banquet Captain
HOTEL Emirates Palace Marina
03.2008 - 04.2011
- WSET - Wine Sommelier training Level 1 course
- Participant certificate Gourmet Abudhabi 2014.
- Participant certificate GCC Abudhabi(Gulf cooperation council)
- Ronnefeldt Tea Silver Master Training from Jumeirah academy.
- Train the Trainer certification program from Etihad Aviation Group
- Cigar Training with Emirates Palace Training Department.
- Fire warden and First aider training certificate
- Catering for the Laureus Sports Awards ceremony for the year 2009 and 2010.
Catering for the Abu Dhabi Film Festival for the year 2009 and 2010.
Catering for the FIFA Club World Cup for the year 2009. - Conducted overseas Etihad recruitment 2021 for food and beverage positions (Waiter, Bartender, FOH Supervisor)
Diploma in Hotel Management
KIHMS, Institute of Hotel Management
Bartending
Indian Institute of Bartending
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