Pradeep Swain

As a System Administrator with foundational experience in Information Security, I have actively engaged in various initiatives, including:

• Raising change requests for new implementations to enhance system efficiency.
• Working with the system admin team to troubleshoot Level 2 issues on macOS, EPM, BeyondTrust, Acronis, JAMF, Monitoring, Intune, and Security policy.
• Proficient in implementing endpoint security solutions and policies through Intune/JAMF, and ensuring regulatory compliance across all devices.
• Ensuring compliance of all macOS and Windows devices, as per cybersecurity policies.
• Working with security teams to identify new security requirements, address vulnerabilities, and implement best practices.
• Expertise in managing Office 365 environments, including user management, SharePoint administration, and security settings, to ensure data integrity and protection.
• Implementing new endpoint security measures and policies through Intune and JAMF (MDM).
• Extensive experience managing macOS and iOS devices within corporate environments, using JAMF for MDM solutions to deploy configurations, applications, and security policies.

• Company Overview: Client- G42
• Work Sales teams gather requirement for mulMple clients on Apple Product
• POC on MDM Tools
• Technical Demo on Apple product to Client
• Make sure all MacOS devices running in compliance with policy as per cybersecurity
• Solve Level 2 Issue related to JAMF MDM, deploying security patch, third-party applicaMon patch
• Work closely with security and network team for new requirement and implementaMon
• ImplementaMon of JAMF connect
• Deploy security applicaMon (ex-crowd strike, force point DLP, cyber reason, bolden James classifier
• Client- G42

• Raised change request for new implementaMon
• Make sure all roaming MacOS Devices use cisco umbrella with roaming profile enable outside of the corporate network
• Schedule Sohware update for MacOS users using JAMF
• Solve Level 3 Issue related to JAMF MDM, deploying security patch, third-party applicaMon patch
• Work closely with security and network team for any kind of new requirement and implementaMon

• Troubleshoot all MacOS sohware and hardware related issue
• Manage device by JAMF, create profile, packages, and policies
• Installing sohware, creaMng packaging, updaMng sohware through JAMF
• Used AD manager for giving folder permission access, VPN access, creaMng email account on exchange for all AD users
• Used VPP and DEP for managing more than 200 iPad for app distribuMon on single app mode
• Make sure all MacOS devices running in compliance policy as per cybersecurity
• Schedule Sohware update for MacOS users using JAMF

• Working with team of pre sales and technical team to manage mulMple clients requirement on Apple Product
• Troubleshoot iMac, MacBook, MacBook Air, iPhone, iPod, iPod, Airport Extreme, Time Capsules hardware and sohware Issues
• Client meeMng for new Apple product requirement
• Provide on site clients support on apple product to Sohcell client
• New Apple Product demo to client
• Manage device-using MDM (Air watch and JAMF)
• Installing sohware as per user requirement
• Handle Android device through AirWatch
• Android device restricMon

• Company Overview: (PCH PVT LTD)
• Lead the team of ten members, understand technical issues
• Troubleshoot all Apple product Hardware and sohware Issues
• Create case with Apple on GSX and order parts from Apple as per requirement
• Hardware parts replacement on all Apple Devices
• (PCH PVT LTD)

• Support to MacOS Users, Troubleshoot Networking issue, iPhone, iPad issues
• Providing support to Pcss clients on onsite service
• Replacing hardware part on Apple devices

• Support to MacOS users, windows user and troubleshoots networking issue
• Providing support on hardware and sohware to more than 100 users in call center

• Support MacOS users, troubleshoot AutoCAD and Architectural sohware issues
• Troubleshoot Networking issue
• Taking back up of Apple server
• UpdaMng Sohware for ZWCAD, Auto cad Adobe, Microsoh Office