PRAISE MABANDHLA

• I can make chocolate.
• Greeting customers warmly and providing excellent customer services.
• Accurate handle of cash, credit and debit transactions using a cash register.
• Scan and bag items efficiently while maintaining a fast check out pace.
• Resolve customer issues or complaints with professionalism.

Maintaining cleanliness and organization of the checkout areas, Counting and reconcile cash drawer at the beginning and the end of shift

Position; Waitress/Server

Faith Global &Events ,South Africa | Jan 2023 to Aug 2024

Job Responsibilities

Greeting and seating guests, providing menus and introducing daily specials to enhance the dining experience.

Taking accurate food and beverage orders, ensuring clarity and special requests are communicated to the kitchen.

Assisting with menu recommendations, offering knowledgeable suggestions based on organization of service areas, ensuring a pleasant and hygienic environment for guests.

• Responding to customer inquiries via phone and email to provide timely and accurate information.
• Resolving client complaints efficiently to ensure high levels of customer satisfaction and retention.
• Coordinating with internal departments to address service issues and expedite client resolutions.
• Processing orders, returns, and refunds in accordance with company policies and timelines.
• Conducting follow-ups with customers to confirm resolution and gather service feedback.
• Educating customers on product features and services to enhance usage and value perception.
• Maintaining detailed knowledge of company offerings to provide accurate assistance and recommendations.

• Greeting and directing visitors professionally to appropriate departments or personnel upon arrival.
• Managing incoming calls and emails, ensuring timely and courteous communication with all stakeholders.
• Scheduling appointments and coordinating meeting room bookings for staff and external guests.
• Maintaining front desk area and reception materials in a clean, organized, and presentable manner.
• Handling courier deliveries and distributing mail to appropriate recipients within the organization.
• Assisting with administrative tasks such as filing, data entry, and document preparation as needed.
• Monitoring visitor logs and issuing access badges in compliance with security procedures.
• Supporting event coordination by managing guest lists and providing logistical assistance as required.