PRAJEED BABU KUTTIKKATE
Sharjah,United Arab Emirates
Summary
Accomplished professional specializing in field operations management and smart home technology solutions. Expertise in Zigbee, Z-Wave, and Wi-Fi technologies ensures effective smart device integration and service delivery. Proven leadership in team management, vendor relations, and project coordination, with a focus on quality assurance and safety compliance. Strong background in financial operations and data analysis, driving process automation and cost optimization to enhance customer experience and revenue growth.
Overview
15
15
years of professional experience
1
1
Certification
Work history
Operations Manager - Network & Smart Home Technologies
Etisalat
Sharjah, UAE
2015.06 - 2025.11
- Oversaw field operations for telecom, digital, and IT products, ensuring compliance with operational KPIs and SLAs.
- Directed vendor management and coordinated deployment of smart home solutions and service activations.
- Managed workforce scheduling, quality assurance, safety compliance, and training on emerging technologies.
- Executed financial oversight and project management, consistently meeting client expectations.
- Streamlined processes to enhance operational efficiency and implemented strategic plans.
- Identified bottlenecks and executed solutions to boost productivity.
- Negotiated contracts with suppliers to secure cost-effective resources while managing vendor relationships.
- Fostered continuous learning culture to elevate workforce competency levels.
Service Delivery Manager
Telephony Communication Technologies LLC (TCT)
Sharjah, UAE
2010.06 - 2015.06
- Managed field operations for GPON, WIMAX, and broadband projects, consistently meeting KPIs and SLAs.
- Led successful rollouts of Fiber to Home and OSP projects in partnership with major telecom companies.
- Coordinated RFQs and tenders across Operations, Business Development, and stakeholders.
- Projected operational needs to enhance workflow efficiency and achieve team objectives.
- Revitalised field operations, increasing revenue and reducing costs through automation strategies.
- Optimised resource utilisation to ensure successful project outcomes.
- Administered staff performance evaluations and developed incentive structures to drive motivation.
- Prioritised exceptional customer service, contributing to higher client retention rates.
Education
Diploma - Electronics & Communication
MIT Manipal
Karnataka,IndiaDiploma - Hardware & Networking
Jetking,Bangalore
Karnataka,IndiaSkills
- Field operations management (GPON, FLTE, 5G)
- Smart home technology solutions
- Zigbee, Z-Wave, and Wi-Fi expertise
- Smart device integration
- Team leadership and training
- Vendor and stakeholder management
- Quality assurance and safety compliance
- RFQ and tender preparation
- Microsoft Office proficiency
- Data analysis skills
- Physical resource management
- Project management
- Power BI proficiency
- Process automation and cost optimization
- UAE driving license
Certification
- Power BI Data Analyst Associate
- Microsoft Azure
LANGUAGES
English
Hindi
Malayalam
AWARDS
Etisalat Best Employee Award - 2024, Etisalat Best Employee Award - 2018, Received Best Partner Award from Etisalat and du (2013–2015) for outstanding project delivery and operational excellence.
SOFTWARES
- Power BI
- MS Office Suite (Word, Excel, PowerPoint) – Expert Level
- Microsoft Teams – Advanced
- Microsoft SharePoint – Expert
- Microsoft OneNote – Advanced