Prajish Madhavan
Information Technology Specialist
Abu Dhabi
Summary
Insightful Information Technology Specialist with 18 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
19
19
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
3
3
Languages
Work History
IT Officer
Reem Readymix LLC
Abu Dhabi
08.2008 - Current
- Function as IT Officer for a leading supplier of ready mix concrete and cement-based plastering materials, business conglomerate in Abu Dhabi having business partnership in and outside the UAE
- Render support to business processes by efficiently managing helpdesk, network & servers and maintaining VoIP
- Set up & configure OS and other hardware; maintain system uptime by managing storage, firewall and antivirus
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Ensure compliance to project delivery schedules and other SLA parameters by preparing project schedules, costs & estimates
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Monitored performance of team members and conducted training sessions for team members based on business requirements
- Prepare & present various status reports for the senior management and other stakeholders to enable effective decision making
- Wrote policy, procedure and manuals governing internal IT use.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Rated high for efficiently managing network infrastructure installation, Voice & Data communication (Include Server & Voice Gateway)
- Successfully managed system & software installation, rendered user support for mail server, active directory, print & file server, Office 365
- Instrumental in modernization of Data Centre with Virtualized System and Storage Device (HP, Dell & Fujitsu servers, VMware & Hyper V , EMC & Fujitsu SAN Storage, Veeam, Data Domain & Acronis Backup)
- Led a batch of Command Series & Command Batch Technicians as Project Leader in the Command Series & Command Batch implementation project
IT Helpdesk Officer
Cemex
10.2003 - 09.2008
- Managed helpdesk operations for a MNC Ranking No.1 in world in Ready-mix Concrete (RMC) supply and No.3 in Cement Production business with plants in more than 50 countries
- Coordinated activities related to setting up & configuring OS and other Hardware, managing print & file servers
- Set up & configured OS, JDE & Lotus Notes client as well as other security systems
- Interacted with project teams to ensure seamless implementation of projects based on client requirements
- Trained end-users the functionality and application to business problems.
- Functioned as Local Coordinator interacting with NEORIS & CommandAlkon Technicians for GINCO & Command Batch implementation project
Programmer
Comptech Thrissur (Manappuram Group)
Thrissur
01.2003 - 10.2003
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
Education
Master of Computer Application - Information Technology
Madurai Kamaraj University
Tamilnadu 06.1998 - 03.2001
Bachelor of Science - Mathematics
Calicut University
Kerala, India 06.1995 - 03.1998
Skills
- Datacenter Maintenance
Certification
- PRINCE 2 Registered Practitioner
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Officer
Reem Readymix LLC
08.2008 - Current
IT Helpdesk Officer
Cemex
10.2003 - 09.2008
Programmer
Comptech Thrissur (Manappuram Group)
01.2003 - 10.2003
Master of Computer Application - Information Technology
Madurai Kamaraj University
06.1998 - 03.2001
Bachelor of Science - Mathematics
Calicut University
06.1995 - 03.1998
- PRINCE 2 Registered Practitioner
- ITIL V3 Foundation Certified
- CCNA & MCP
- ITSM training
- Internal Auditor Certified
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