Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Accomplishments
Certification
TECHNICAL KNOWLEDGE
References
Timeline
Generic
MANJU RAJAN

MANJU RAJAN

DUBAI,UAE

Summary

Confident individual with excellent organisation and interpersonal skills seeks Passenger Service Agent role. Works quickly and accurately to maintain smooth, error-free customer support. Computer literate and quick to learn new systems and processes for reliable airport services.

Overview

15
15
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

Sprint DCS IT

Fly Dubai (Jumbo Force)
Dubai, United Arab Emirates
2022.03 - Current

In my role in Guest Services and IT Support, I handle IT issues related to departure, boarding, and check-in systems during airport operations. Providing essential support to the entire check-in counter team throughout the check-in and boarding processes. Regularly reporting issues to the head office IT team for resolution, and initiating updates and training for the counter team on IT procedures and system changes. Additionally, I am an expert in troubleshooting issues, testing, and installation of new system updates. Delivering training sessions on new functionalities, and best practices to the team.

Customer service supervisor

Bhadra Ground Handling Company
Trivandrum, India
2015.07 - 2020.11

Senior customer service agent

AIR INDIA SATS
Trivandrum, India
2013.04 - 2015.07

Travel consultant

Universal Tours and Travels
Trivandrum, India
2011.11 - 2013.02

Travel consultant

Sun International Tours and Travels
Trivandrum, India
2010.04 - 2011.06

Education

Bachelor of Commerce - Commerce

Kerala University
Trivandrum
2004.04 - 2007.05

Skills

  • Customer Service Expert
  • Check in system expert
  • Communication proficiency
  • Technical product knowledge
  • Complaint resolution
  • Sales techniques
  • Empathy in service delivery
  • Conflict management
  • Multitasking capabilities
  • Efficient typing speed
  • Customer retention strategies
  • Active listening
  • Dispute resolution
  • Service recovery
  • Team player
  • Luggage processing
  • IT literate
  • Hardware troubleshooting

Languages

English
Fluent
Hindi
Advanced
Malayalam
Fluent
Tamil
Upper intermediate

Affiliations

  • Music
  • Reading
  • Travelling

Accomplishments

Staff of the month (Oman Air May 2013)

FFP champion and coordinator Award (Oman Air 3 times)

Certificate of appreciation: 2018, 2019 & 2021

Certification

IATA (IATA, UFTAA CANADA. FROM IATA TRAINING COLLEGE KERALA INDIA).

TECHNICAL KNOWLEDGE

Sabre-Interact Check-in System

Sabre Sonic Check-in System (SSCI)

Sprint check in system

World Tracer System

Mass and Balance for B737-800

TALLY (Accounting Package)

Reservation &ticketing system (Galileo &Amadeus)

MS Office

References

References available upon request.

Timeline

Sprint DCS IT

Fly Dubai (Jumbo Force)
2022.03 - Current

Customer service supervisor

Bhadra Ground Handling Company
2015.07 - 2020.11

Senior customer service agent

AIR INDIA SATS
2013.04 - 2015.07

Travel consultant

Universal Tours and Travels
2011.11 - 2013.02

Travel consultant

Sun International Tours and Travels
2010.04 - 2011.06

Bachelor of Commerce - Commerce

Kerala University
2004.04 - 2007.05
MANJU RAJAN