MANJU RAJAN
DUBAI,UAE
Summary
Confident individual with excellent organisation and interpersonal skills seeks Passenger Service Agent role. Works quickly and accurately to maintain smooth, error-free customer support. Computer literate and quick to learn new systems and processes for reliable airport services.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Sprint DCS IT
Fly Dubai (Jumbo Force)
Dubai, United Arab Emirates
03.2022 - Current
In my role in Guest Services and IT Support, I handle IT issues related to departure, boarding, and check-in systems during airport operations. Providing essential support to the entire check-in counter team throughout the check-in and boarding processes. Regularly reporting issues to the head office IT team for resolution, and initiating updates and training for the counter team on IT procedures and system changes. Additionally, I am an expert in troubleshooting issues, testing, and installation of new system updates. Delivering training sessions on new functionalities, and best practices to the team.
Customer service supervisor
Bhadra Ground Handling Company
Trivandrum, India
07.2015 - 11.2020
Senior customer service agent
AIR INDIA SATS
Trivandrum, India
04.2013 - 07.2015
Travel consultant
Universal Tours and Travels
Trivandrum, India
11.2011 - 02.2013
Travel consultant
Sun International Tours and Travels
Trivandrum, India
04.2010 - 06.2011
Education
Bachelor of Commerce - Commerce
Kerala University
Trivandrum 04.2004 - 05.2007
Skills
- Customer Service Expert
- Check in system expert
- Communication proficiency
- Technical product knowledge
- Complaint resolution
- Sales techniques
- Empathy in service delivery
- Conflict management
- Multitasking capabilities
- Efficient typing speed
- Customer retention strategies
- Active listening
- Dispute resolution
- Service recovery
- Team player
- Luggage processing
- IT literate
- Hardware troubleshooting
Languages
English
Fluent
Hindi
Advanced
Malayalam
Fluent
Tamil
Upper intermediate
Affiliations
- Music
- Reading
- Travelling
Accomplishments
Staff of the month (Oman Air May 2013)
FFP champion and coordinator Award (Oman Air 3 times)
Certificate of appreciation: 2018, 2019 & 2021
Certification
IATA (IATA, UFTAA CANADA. FROM IATA TRAINING COLLEGE KERALA INDIA).
TECHNICAL KNOWLEDGE
Sabre-Interact Check-in System
Sabre Sonic Check-in System (SSCI)
Sprint check in system
World Tracer System
Mass and Balance for B737-800
TALLY (Accounting Package)
Reservation &ticketing system (Galileo &Amadeus)
MS Office
References
References available upon request.
Timeline
Sprint DCS IT
Fly Dubai (Jumbo Force)
03.2022 - Current
Customer service supervisor
Bhadra Ground Handling Company
07.2015 - 11.2020
Senior customer service agent
AIR INDIA SATS
04.2013 - 07.2015
Travel consultant
Universal Tours and Travels
11.2011 - 02.2013
Travel consultant
Sun International Tours and Travels
04.2010 - 06.2011
Bachelor of Commerce - Commerce
Kerala University
04.2004 - 05.2007
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