Prakash Choudhary

• Merchant onboarding on Payment Gateways MIGS, MPGS, Cybersource and Simplify Payment Gateway.
• Manage and troubleshoot escalated technical and operational issues.
• Ensure prompt and comprehensive resolution of client queries.
• Managed production support and effectively handled incidents, ensuring minimal disruption to merchant operations and customer experience.
• Educate and train the clients on best practices for all supported services.
• Create and maintain updated product documentation.
• Support tech solutioning for business growth.
• Act as domain expert and business Analyst.
• Working with multiple schemes to understand periodic compliance requirements and implement the same.
• Performing User Acceptance Testing on UAT and production environment. Status Tracking and reporting.
• Establish project management Approach, plan, and other deliverable and risk management.
• Maintaining SLA's with timely response.

PROJECTS:

 JCB 2.0

 Scheme Mandates

 Domestic Scheme Routing

 Onus Offus on postilion

 Skiply

 Simplify

 EMV 3DS 2.0

 Visa Installments

• Co-ordination in case of downtime, maintenance and system upgrade
• Requirement gathering and project planning
• Product analysis and implementation
• Mapping Card (Debit & Credit)&Net Banking for all merchants
• Managing Payment in scheduled and unscheduled downtimes
• Fetching data from database (SQL Server)
• Support for bank Integrations (MIGS, IPG, UPI,Wallet, Net Banking)
• To check the end-end connectivity on Staging / Production server
• Onboarding merchants/Banks in production
• Leading the Analyst Team, Reporting and sending reports to Management.

Major Projects:

• Credit Card Payments for RBL Bank
• Dream11 App integration with CCAvenue PG
• Quartz Tool

• Co-ordination with internal teams for resolution of merchant and customer issues
• Conducting sessions to educate merchants about the product
• Providing support for e-com shopping carts like wordpress, Magento, Shopify, etc and Integration support to local and international clients
• Troubleshooting issues via Email, Chat, Telecom and Remote sessions
• Merchant Integration Support.