Prakash Perumal

• Coordinated IT operations activities to deliver smooth flow of daily business needs.
• Guided organizational technology strategy and roadmaps.
• Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
• Oversaw IT department operations and training.
• Wrote policy, procedure and manuals governing internal IT use.
• Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
• Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
• Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
• Oversaw daily performance of computer systems and immediately responded to issues to keep network up and running.
• Understood key product management roadmap objectives and requirements to develop product technology strategy.
• Updated customers and senior leaders on progress and roadblocks.

• Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending.
• Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.
• Interfaced with high-level client personnel, collecting performance feedback and integrating positive and negative evaluations into future IT policies.
• Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
• Developed multi-site IT execution strategies, aligning work orders at [Number] locations to effectively align available resources with historical service data.
• Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
• Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
• Led team for software engineering services and supported key clients in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA).
• Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.

• Maintained personnel records and updated internal databases to support document management.
• Computerized office activities, maintained customer communications and tracked records through delivery.
• Collected, validated and distributed information to employees.
• Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.

Deploying of new site office networks

Optimization and monitoring of server performance.

Management of thin client (Tarantella)

Daily backup scheduling using NAS & external Cartridges.

Periodical user data backup using Sonic Wall CDP.

Mail server maintaining communicate pro & Lotus.

Managing users & group policies and assets management.

Ø Provide technical support to the staff of over 150 users.

Ø LAN\WAN network support of TCP/IP based devices.

Ø Maintenance of MS Exchange 2003/2000 server (Mail Server) for 150 users for Internet and intranet mailing.

Ø Installation, configuration and administration of Windows 2003/2000 Server and with Active Directory Services and managing Domain users and accounts.

Ø Fine-tuning, Troubleshooting, Administration and Maintenance Of servers and desktops on windows2003 Server on Local Area Networks.

Ø Responsible for 350 users, 3 farms and 300 Citrix Server’s applications on Xenapp 4.0.

Ø Maintenance and troubleshooting of Citrix Server XenApp 4.0 Windows 2003/ 2000 servers.

Client Servicing: Supporting and sustaining the after sales support infrastructure to achieve maximum customer delight

Laptop calls are given first priority. Educating customers how to maintain laptops and what procedure should be followed

• Resolved problems, improved operations and provided exceptional service.