OMPRAKASH YADAV

• Supervised daily operations of the food and beverage department to ensure high standards of service and guest satisfaction.
• Trained, coached, and managed a team of servers, bartenders, and support staff to maintain quality service and teamwork.
• Oversaw inventory control, stock ordering, and cost management to optimize efficiency and minimize waste.
• Maintained cleanliness, hygiene, and safety standards in compliance with local health regulations.
• Coordinated with kitchen and service staff to ensure timely food preparation and seamless service delivery.
• Handled customer complaints professionally and resolved issues to enhance guest satisfaction and loyalty.
• Assisted in menu planning, event setups, and special functions, collaborating with chefs and event coordinators.
• Monitored employee performance, conducted appraisals, and provided feedback to improve service quality.
• Managed daily cash handling, shift reports, and ensured accurate billing procedures.

Key Skills:

• Team Leadership & Staff Supervision
• Customer Service Excellence
• Inventory & Stock Management
• Food Safety & Sanitation Compliance
• Training & Staff Development
• Menu Knowledge & Upselling Techniques
• Event & Banquet Coordination
• Budgeting & Cost Control
• Time Management & Organization
• Point of Sale (POS) Systems
• Quality Control & Service Standards
• Multi-tasking in High-Pressure Environments
• Health and Safety Regulations Knowledge

• Supervised and coordinated the activities of the service team to ensure smooth and efficient restaurant and banquet operations.
• Delivered high-quality guest service by managing table assignments, taking orders, and ensuring timely food and beverage delivery.
• Trained and mentored new service staff on service protocols, menu knowledge, and customer interaction techniques.
• Ensured compliance with hygiene, safety, and sanitation standards in all service areas.
• Collaborated with kitchen and bar staff to coordinate food preparation and beverage service for optimal guest satisfaction.
• Resolved guest complaints promptly and professionally to maintain service standards and customer loyalty.
• Monitored dining areas for cleanliness, ambiance, and readiness before, during, and after service hours.
• Supported management in staff scheduling, stock requisitions, and inventory control.

• Provided excellent customer service by welcoming guests, taking accurate orders, and ensuring prompt food and beverage delivery.
• Maintained cleanliness and organization of dining areas, service stations, and equipment in compliance with hygiene standards.
• Assisted in setting up tables, arranging dining areas, and preparing for service or special events.
• Communicated effectively with kitchen and bar staff to coordinate timely service and special guest requests.
• Ensured guest satisfaction by addressing inquiries, handling complaints, and providing efficient solutions.
• Followed all safety and sanitation guidelines as per company and health department regulations.
• Promoted menu items and made suggestions based on guest preferences to enhance their dining experience.
• Processed payments accurately using POS systems and handled cash and card transactions responsibly.

• Engaged in industry-specific workshops and presentations to enhance project-related expertise.
• Partnered with senior leadership on innovative initiatives, bolstering professional confidence.
• Performed systematic operational analyses to pinpoint and address areas for enhancement.
• Attended project workshops
• Teamed with execs on initiatives

• Customer Service: Assist in providing exceptional service to guests in our restaurant, bar, and banquet areas, ensuring a memorable dining experience.
• Food and Beverage Preparation: Support the culinary team with food preparation, including plating, garnishing, and ensuring quality standards are met.
• Service Operations: Learn and assist with various service tasks, including setting up dining areas, taking orders, serving food and beverages, and managing guest requests.
• Inventory Management: Assist with the monitoring and maintenance of inventory levels, including ordering supplies and managing stock.