Pramod Chaudary
Bakery Manager
Dubai
Summary
Experienced and results-oriented in Food & Beverage with over 18 years of progressive experience in managing cafés, specialty coffee outlets, and bakery operations across leading hospitality brands in the UAE. Proven expertise in barista training, beverage menu innovation, and full-scale outlet management. Known for driving sales growth, ensuring exceptional customer service, and maintaining strict compliance with health and safety standards. Strong track record in leading high-performing teams, optimizing cost and inventory control, and executing strategic promotions that boost profitability. Passionate about delivering consistent quality, enhancing guest experience, and mentoring staff for operational excellence.
Overview
18
18
years of professional experience
2
2
Languages
Work History
Bakery Manager
Mister Baker, Protos Group
03.2021 - Current
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Maintained and controlled inventory of baked goods.
- Monitored inventory levels and identified opportunities for cost savings.
- Managed all baking operations professionally and handled all problems confidently.
- Maintained cleanliness and hygiene in bakery premises.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Reduced employee turnover by implementing comprehensive training program and fostering supportive work culture.
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Implemented effective cost control measures to reduce overheads and maintain profitability during challenging economic times.
- Enhanced bakery's online presence, leading to increase in online orders and wider brand recognition.
- Collaborated with local businesses for cross-promotion, expanding customer base and community engagement.
Outlet Manager
Cafe Nero, Madarek LLC, Al Tayer Group
02.2020 - 11.2020
- To achieve budgeted targets
- To ensure timely & smooth operation sat all times
- To continually innovate revenue-generating ideas and implement them
- Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
- Managed financial transactions accurately, reconciling daily sales reports and maintaining organized financial records.
Outlet Manager and Barista Trainer
French Bakery Coffee Shop LLC
05.2015 - 05.2019
- Ensure health and safety regulations are strictly observed
- And Ensures that all staff attends Barista training
- Has created and developed and implemented barista training manual
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
- Contributing knowledge to create promotions drinks, seasonal and current trading drinks
- Ensuring highest standards of food and beverage service
- Keeping control of food and labor costs
- Ensuring store has 100% supply of items for customer whilst delivering budgeted margins/profit
- Ensuring Health & Safety and also hygiene procedures & standards are maintained
- Having in-depth knowledge of all menus and beverage
- Dealing with and resolving customer complaints
- Maximizing all business opportunities to drive sales
- Making staff appraisal quarterly, half yearly or yearly or if necessary PDP
- Organizing daily and weekly Rota's for Restaurant's staff
- Identified and recommended staff for key positions and departments
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness
- Supervised and effectively trained 100 plus employees to decrease process lags and boost productivity.
Outlet Asst. Manager
COSTA COFFEE Emirates Leisure Retail
04.2007 - 04.2015
- Build and maintain customer relationships in order to build strong loyalty
- Address customers' queries about quality of food and beverage, prices, availability and services
- Suggest customers on food and new beverage ranges best suited to their needs
- Generate sales, while achieving line and sales targets, by delivering best coffee experience to every guest, all time
- Exceeded goals through effective task prioritization and great work ethic
- Successfully maintained clean, valid driver's license and access to reliable transportation
- Worked with customers to understand needs and provide excellent service
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Developed and implemented performance improvement
Education
Bachelor of Arts - History
William Carey University
India 04.2001 -
Associate of Arts - Fine Art
CBSE
India01.2000
High School Diploma -
BSEB
India 04.2001 -
Skills
Barista training expertise
Reward & Recognitions
1. Manger of the year { Mister Baker } 2023
2. Participate in Barista championship { French Bakery Coffee Shop LLC] 2019
3. Loyal Service Award { Costa Coffee } 2012
4. Star Of the Month { Costa Coffee } 2021
Timeline
Bakery Manager
Mister Baker, Protos Group
03.2021 - Current
Outlet Manager
Cafe Nero, Madarek LLC, Al Tayer Group
02.2020 - 11.2020
Outlet Manager and Barista Trainer
French Bakery Coffee Shop LLC
05.2015 - 05.2019
Outlet Asst. Manager
COSTA COFFEE Emirates Leisure Retail
04.2007 - 04.2015
Bachelor of Arts - History
William Carey University
04.2001 -
High School Diploma -
BSEB
04.2001 -
Associate of Arts - Fine Art
CBSE
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