Summary
Overview
Work History
Education
Skills
Hobbies
Training
Languages
Timeline
Generic

Pramod Karki

Dubai

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

13
13
years of professional experience

Work History

Security Officer

Spark Security Services
10.2023 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Reported suspicious activities and persons to law enforcement.

Bell Attendant

Hyatt Regency Riyadh Olaya (5* Hotel)
04.2018 - 10.2019
  • Collaborated with front desk staff to ensure seamless communication regarding guest needs and preferences.
  • Improved overall guest satisfaction by providing personalized recommendations for local attractions, dining options, and events.
  • Supported event set-up and tear-down efforts as needed, contributing to successful functions held at the hotel.
  • Provided exceptional customer service, addressing guest inquiries, concerns, and requests professionally.
  • Maintained a welcoming atmosphere in the hotel lobby, offering assistance and information to guests.
  • Greeted arriving guests and assisted with luggage, sports equipment, and pets.

Room Attendant

Hyatt Regency Riyadh (5* Hotel)
10.2016 - 03.2018
  • Enhanced guest satisfaction by providing thorough and timely room cleaning services.
  • Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
  • Collaborated with front desk staff to address guest concerns, ensuring swift resolutions and overall satisfaction.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.

Teacher

Shree Kiranchowk Secondary School
04.2012 - 04.2014
  • Collaborated with fellow math teachers on curriculum development, resulting in a more cohesive and comprehensive program.
  • Prepared and implemented lesson plans covering required course topics.
  • Provided meaningful math instruction to improve math skills of children.

Education

High School Diploma -

Shree Satyawati Higher Secondary School
Dhading, Nepal
09.2011

Skills

  • Reliability and punctuality
  • Complaint handling
  • Grooming and personal hygiene
  • Emergency procedure
  • First Aid
  • Cash handling and accountancy
  • Fast learner and detail-oriented
  • Customer service
  • Emergency response coordination
  • Time management
  • Problem-solving
  • Microsoft office

Hobbies

1. Learning new language

2. Travelling

3. Exercise

4. Volunteering

5. Playing Sports

Training

Microsoft office (word, excel)

Front office receptionist training

Languages

English
Advanced (C1)
Hindi
Advanced (C1)
Nepali
Bilingual or Proficient (C2)

Timeline

Security Officer

Spark Security Services
10.2023 - Current

Bell Attendant

Hyatt Regency Riyadh Olaya (5* Hotel)
04.2018 - 10.2019

Room Attendant

Hyatt Regency Riyadh (5* Hotel)
10.2016 - 03.2018

Teacher

Shree Kiranchowk Secondary School
04.2012 - 04.2014

High School Diploma -

Shree Satyawati Higher Secondary School

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Pramod Karki