Summary
Overview
Work history
Education
Skills
Websites
Languages
Affiliations
Certification and Project
References
Timeline
Generic
Pranai Roopak

Pranai Roopak

Dubai,UAE

Summary

Results-driven professional with expertise in sales cycle management and customer service excellence. Proven track record in project management and full cycle recruitment, fostering strong relationships and networks. Proficient in negotiation and closing strategies, consistently achieving business objectives through effective relationship building. Dedicated to utilizing these skills to enhance organizational success and cultivate enduring partnerships.

Overview

7
7
years of professional experience
2033
2033
years of post-secondary education

Work history

Senior talent hire with Customer Services

Topsys IT
Hyderabad , India
06.2022 - 02.2025
  • Collaborated with development and infrastructure teams to resolve recurring issues efficiently.
  • Delivered personalized service to clients and talent, maximizing repeat business opportunities.
  • Completed tasks within tight deadlines, including part-time and full-time contract placements.
  • Demonstrated proficiency in CRM and ATS platforms, including Workday, Job Diva, and Zoho Recruit.
  • Managed selection process encompassing resume screening, interviews, and background checks.
  • Negotiated salaries with candidates and clients while ensuring compliance with payroll standards.
  • Generated client service reports and candidate scorecards to facilitate performance reviews.
  • Provided exceptional customer service, adeptly handling challenging situations during flexible hours.

Talent hire and Customer service specialist

Zolon Tech inc.
Hyderabad, India
01.2020 - 03.2022
  • Understanding Federal client requirements in detail
  • Scheduled interviews to shortlisted candidates
  • Generated new business customer leads through cold calling and networking.
  • Follow up with the clients and procure candidates till the date of joining.
  • Used company CRM system for efficient data tracking and record-keeping, and efficient knowledge in ATS like Job Diva, Workday and Cipal.
  • Managed difficult situations for improved customer relations.
  • Addressed after-sales issues, promoting repeat business.
  • Delivered exceptional service to customers via phone, email and chats maintaining a maximum customer satisfaction rate.
  • Delivered excellent service to enhance client retention rate.

Sales Co-ordinator

ZoomCar
Bangalore , India
08.2018 - 12.2025
  • Coordinated with marketing team, ensuring successful product launches.
  • Handled inbound queries by phone, email and in person.
  • Co-ordinating through calls, transports of vehicles between different sites/branches
  • Testing driving and suggesting the zoom vehicle conditions either to block its usage or suggesting service maintenance.
  • updating and sharing service history of vehicles to the company and its sites/branches.
  • Managed the preparation of sales reports to ensure up-to-date information availability.


Education

High School Diploma - Computer Science

St.Vincent Pallotie College
Bangalore/ India

Bachelor of Business Administration - Human Resource with Customer Service Support

St.Claret Degree College
Bangalore/India
04.2001 - 06.2018

Skills

  • Sales cycle expertise
  • Customer service excellence
  • Project management
  • Full-cycle recruitment
  • Relationship building
  • Negotiation and closing
  • Customer Service

Languages

English
Fluent
Hindi
Intermediate
Telugu
Fluent
Kannada
Fluent
Tamil
Intermediate

Affiliations

  • Watching Movies
  • Cooking
  • Photography

Certification and Project

Customer Service preferences towards KFC.

References

References available upon request.

Timeline

Senior talent hire with Customer Services

Topsys IT
06.2022 - 02.2025

Talent hire and Customer service specialist

Zolon Tech inc.
01.2020 - 03.2022

Sales Co-ordinator

ZoomCar
08.2018 - 12.2025

Bachelor of Business Administration - Human Resource with Customer Service Support

St.Claret Degree College
04.2001 - 06.2018

High School Diploma - Computer Science

St.Vincent Pallotie College

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Pranai Roopak