Pranjal Joshi
Sharjah,UAE
Summary
Dedicated professional with extensive expertise in customer service, complaint resolution, and hospitality management. Proven ability to handle emergency response situations and promote additional facilities effectively. Skilled in telephone etiquette, computer literacy, conflict mediation, and multitasking competence. Committed to enhancing guest experiences and resolving conflicts efficiently while pursuing opportunities for career advancement in the travel & hospitality industry.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work History
Concierge
Transguard Group
Sharjah
09.2023 - Current
- Currently working in Transguard group as Concierge at Arada towers, Sharjah
- Offered detailed information about hotel's facilities and services, guiding guests effectively.
- Enhanced guest satisfaction by providing excellent customer service.
- Managed front desk operations effectively during peak hours.
- Maintained professional demeanour whilst dealing with difficult situations.
Operation executive
WebBeds
Gurugram, India
01.2023 - 08.2023
- Worked as Operation Executive in WebBeds, developed skills like Operations management, data analysis, problem solving, organizational skills, attention to detail, and communication
- Established operational strategies to meet organizational goals.
- Directed day-to-day operations to optimise workflow efficiency and achieve KPI targets.
- Analyzed market trends to identify potential areas for business expansion.
- Enhanced company reputation by delivering high-quality service consistently.
Operation executive
Summit Adventures
Dharamshala, India
10.2018 - 03.2020
- Worked as Operation's Executive in Inbound Tourism at Summit Adventures for 1.5 years, developed skills like tour planning and coordination, customer service, vendor and supplier management, itinerary development, budget management, problem-solving, and team management.
- Established performance metrics, driving accountability and productivity amongst staff members.
- Optimised resources usage to minimise waste and costs.
- Negotiated contracts with suppliers to secure cost-effective deals.
- Enhanced customer satisfaction with improved service delivery.
Operations executive
Cox and Kings
Gurugram
01.2018 - 07.2018
- Completed 6 months of training in Cox and Kings Outbound MICE department in operations, developed skills like attention to detail and ability to work in a fast-paced environment, Sales support for outbound tourism, Excellent communication skills for both internal and external stakeholders
- Mitigated risks with thorough planning and forecasting.
- Facilitated seamless communication between departments.
- Organised workflow schedules, ensuring timely completion of tasks.
Trainee
Lemon Tree Hotel Chandigarh
Chandigarh
12.2013 - 04.2014
- Completed 5-month of training in Lemon Tree Hotel Chandigarh in various departments from where developed skills like customer service, reservations, front office, housekeeping, food and beverage.
- Developed proficiency in various software applications with rigorous training sessions.
- Ensured timely project completion for customer satisfaction.
- Handled incoming calls and emails, ensuring prompt response.
Education
Master's - Tourism Administration
H.P University
Shimla 07.2016 - 06.2018
Bachelor - Hotel Management
H.P University
Shimla 07.2012 - 06.2015
10+2 -
Himachal Pradesh Board of School Education
Dharamshala 04.2010 - 03.2011
10th -
Himachal Pradesh Board of School Education
04.2008 - 03.2009
Skills
- Customer service excellence
- Complaint resolution
- Hospitality management
- Telephone etiquette
- Computer literacy
- Emergency response training
- Hotel facilities promotion
- Conflict mediation
- Multitasking competence
Custom
- Catering Committee Head, World Tourism Day, 09/27/17, Led a team of catering volunteers, managed catering budget, and ensured high-quality catering services.
- Tour Leader, Field Trip to Dubai, 01/01/17, Successfully led a group of 1600 passengers, coordinated with travel agency, transportation companies, and local guides.
Languages
Hindi
Native
English
Fluent
Affiliations
- Listening Music, Playing cricket, Travelling.
Timeline
Concierge
Transguard Group
09.2023 - Current
Operation executive
WebBeds
01.2023 - 08.2023
Operation executive
Summit Adventures
10.2018 - 03.2020
Operations executive
Cox and Kings
01.2018 - 07.2018
Master's - Tourism Administration
H.P University
07.2016 - 06.2018
Trainee
Lemon Tree Hotel Chandigarh
12.2013 - 04.2014
Bachelor - Hotel Management
H.P University
07.2012 - 06.2015
10+2 -
Himachal Pradesh Board of School Education
04.2010 - 03.2011
10th -
Himachal Pradesh Board of School Education
04.2008 - 03.2009
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