Prasanjeet Das

• Helped passengers with new bookings, amending their booking as per their request and answering any general query related to their travel.
• Informed passengers about Emirates membership benefits and guided them through the process of creating an account for them and helped in registering their family members and friends to the Emirates family as well.
• Offered passengers our other valuable services like Dubai stopovers, hotel bookings, booking meals, seats, Marhaba service and promotional offers to upgrade to have the best experience.
• Guided our passengers about refunds and cancellation process.

• Helped passengers in making Railway ticket bookings and reservations for Hotels, railway lounges and retirement rooms.
• Booked meals for passengers as per request.
• Explained the types of Quotas in Indian Railway as per their availability.
• Informed our passengers about refunds and other policies as per the guidelines.
• Increased Business by building strong customer relationships and providing excellent service.

SERVIFY

• Handled Service Contracts for OnePlus, Sony, HP and TCL devices within the US/Canada and also provided US clients with Norton Screen protection services for their devices.
• Applied highly effective selling skills while properly engaging and presenting solutions to customers.
• Assisted in training new hires, ensuring they were equipped with the necessary skills for success in their role.

JET AIRWAYS

• Handled the missing baggage department for Jet Airways for both domestic and international processes.
• Resolved associate, tool, and service delivery issues revealed by statistical reports.
• Investigated and resolved customer inquiries and complaints quickly.
• Educated customers about billing, compensation processing and support policies and procedures.