PRASANJEET Das
WORKING IN A BAR .
ABUDHABI,ABUDHABI
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Bar Captain
Radisson Blu Hotel
Yas Island Abu Dhabi, Abu dhabi
12.2021 - 02.2024
- Greeted customers in bar area of busy, fast-paced restaurant with energy and enthusiasm.
- Took drink and food orders, detailed new menu items and specials and recommended add-ons.
- Checked-in on customers within Number minutes of seating and periodically throughout service.
- Assisted other bar staff with seating and taking orders when backed-up or unavailable.
- Handled complaints and questions relating to drinks or food promptly.
- Checked identification of customers ordering cocktails to confirm patrons met age requirements to order alcoholic beverages.
- Performed opening and closing duties within bar area according to schedule.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Checked identification for minimum age for sale of alcoholic beverages.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Maintained accuracy and efficiency when processing sales transactions.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
- Communicated with guests to record orders and assess needs.
- Received over Number beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders.
- Assisted with bartending duties during high-volume shifts.
- Maintained clean and organized bar area.
- Anticipated guest needs and provided proactive service.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Poured and prepared mixed drinks for over Number customers daily.
Bar Server
DOUBLE TREE BY HILTON
Ras Al Khaimah
06.2017 - 07.2019
- Checked ID cards and verified bar guests were of legal age.
- Restocked ice, condiments, and snacks.
- Bussed bottles and glassware to maintain clean bar area.
- Delivered food to customers at bar and tables.
- Learned how to make wide variety of mixed drinks.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Acknowledged guests even when busy and anticipated and responded to guest needs.
- Prepped menu items to serve guests quickly resulting in high levels of customer satisfaction and excellent feedback scores.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Notified management of guest complaints for quick, effective resolution.
- Cleaned and stocked kitchen and bar inventory and placed orders for additional products and supplies.
- Maintained neat, clean and professional appearance to meet business dress code policy.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Maintained sufficient inventory to meet business operation needs.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Replaced empty kegs and soda syrups.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Assisted in setting up and breaking down bar area for special events.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Greeted customers and provided friendly, knowledgeable service.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Operated POS system to collect payments from customers.
Fine Dining Server
Radisson
03.2015 - 07.2017
- Rolled silverware, set up tables and polished glassware and silverware.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Took and submitted orders that accommodated customer preferences and dietary requirements.
- Managed sections for smooth flow of guests and orders.
- Suggested wine pairings to go with specific menu items.
- Ran food from chefs to guest tables with dishes that required special serving techniques.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Inspected dishes and utensils for cleanliness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Increased sales significantly by upselling higher-end products to customers.
- Checked guests' identification before serving alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
Bachelor In Hospitality And Hotel Administration - B.sc in Hospitality
INSTITUTE OF HOTEL MANAGEMENT KOLKATA (IHM KOLKATA
Kolkata 05.2012 - 03.2015
Skills
Item promotion
Timeline
Bar Captain
Radisson Blu Hotel
12.2021 - 02.2024
Bar Server
DOUBLE TREE BY HILTON
06.2017 - 07.2019
Fine Dining Server
Radisson
03.2015 - 07.2017
Bachelor In Hospitality And Hotel Administration - B.sc in Hospitality
INSTITUTE OF HOTEL MANAGEMENT KOLKATA (IHM KOLKATA
05.2012 - 03.2015
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