PRASANJEET Das
WORKING IN A BAR .
ABUDHABI,ABUDHABI
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Bar Captain
Radisson Blu Hotel
Yas Island Abu Dhabi, Abu dhabi
12.2021 - 02.2024
- Greeted customers in bar area of busy, fast-paced restaurant with energy and enthusiasm.
- Took drink and food orders, detailed new menu items and specials and recommended add-ons.
- Checked-in on customers within Number minutes of seating and periodically throughout service.
- Assisted other bar staff with seating and taking orders when backed-up or unavailable.
- Handled complaints and questions relating to drinks or food promptly.
- Checked identification of customers ordering cocktails to confirm patrons met age requirements to order alcoholic beverages.
- Performed opening and closing duties within bar area according to schedule.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Checked identification for minimum age for sale of alcoholic beverages.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Maintained accuracy and efficiency when processing sales transactions.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
- Communicated with guests to record orders and assess needs.
- Received over Number beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders.
- Assisted with bartending duties during high-volume shifts.
- Maintained clean and organized bar area.
- Anticipated guest needs and provided proactive service.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Poured and prepared mixed drinks for over Number customers daily.
Bar Server
DOUBLE TREE BY HILTON
Ras Al Khaimah
06.2017 - 07.2019
- Checked ID cards and verified bar guests were of legal age.
- Restocked ice, condiments, and snacks.
- Bussed bottles and glassware to maintain clean bar area.
- Delivered food to customers at bar and tables.
- Learned how to make wide variety of mixed drinks.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Acknowledged guests even when busy and anticipated and responded to guest needs.
- Prepped menu items to serve guests quickly resulting in high levels of customer satisfaction and excellent feedback scores.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Notified management of guest complaints for quick, effective resolution.
- Cleaned and stocked kitchen and bar inventory and placed orders for additional products and supplies.
- Maintained neat, clean and professional appearance to meet business dress code policy.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Maintained sufficient inventory to meet business operation needs.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Replaced empty kegs and soda syrups.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Assisted in setting up and breaking down bar area for special events.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Greeted customers and provided friendly, knowledgeable service.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Operated POS system to collect payments from customers.
Fine Dining Server
Radisson
03.2015 - 07.2017
- Rolled silverware, set up tables and polished glassware and silverware.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Took and submitted orders that accommodated customer preferences and dietary requirements.
- Managed sections for smooth flow of guests and orders.
- Suggested wine pairings to go with specific menu items.
- Ran food from chefs to guest tables with dishes that required special serving techniques.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Inspected dishes and utensils for cleanliness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Increased sales significantly by upselling higher-end products to customers.
- Checked guests' identification before serving alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
Bachelor In Hospitality And Hotel Administration - B.sc in Hospitality
INSTITUTE OF HOTEL MANAGEMENT KOLKATA (IHM KOLKATA
Kolkata 05.2012 - 03.2015
Skills
Item promotion
Beverage preparation
Sales expertise
High-volume dining
Food sales and promotion
Wine service
Cash handling
Point of sale operation
Food and beverage pairings
Guest relations management
Daily specials memorization
Timeline
Bar Captain
Radisson Blu Hotel
12.2021 - 02.2024
Bar Server
DOUBLE TREE BY HILTON
06.2017 - 07.2019
Fine Dining Server
Radisson
03.2015 - 07.2017
Bachelor In Hospitality And Hotel Administration - B.sc in Hospitality
INSTITUTE OF HOTEL MANAGEMENT KOLKATA (IHM KOLKATA
05.2012 - 03.2015