Prasanta Debnath
Dubai
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Senior Customer Service Representative
RENAISSANCE INFORMATION TECHNOLOGY NETWORK SERVICE
Dubai
05.2023 - Current
- Conducted customer service training for new hires.
- Developed and implemented customer service policies and procedures.
- Provided technical support to customers via phone, email, and chat.
- Resolved escalated customer complaints in a timely manner.
- Monitored customer feedback surveys to identify areas of improvement.
Customer service executive
Mervice infotech
Bengaluru
01.2022 - 01.2024
- Followed up customer queries to check provided solutions met expectations.
- Resolved complaints with proactive problem-solving and analysis.
- Responded to customer queries and provided excellent customer service.
- Built positive customer rapport through friendly, professional communication.
- Improved customer satisfaction ratings through responsive query resolution.
- Provided professional and helpful support to new and existing clients.
- Documented customer contacts in [Software] for use in further interactions or actions.
- Operated switchboard systems successfully to manage high call volumes.
- Managed banking and accounts with expert finance knowledge.
Education
Diploma - MECHNICAL ENGINEERING
TTAADC POLYTECHNICS INSTITUTE
AGARTALA Bachelor of Technology - Computer Science and Engineering
Shri Venkateshwara University
GAJRULA UTTAR PRADESHBagan Bari High School
TripuraSkills
- Database Research
- Escalation management
- Documentation Review
- Conflict Management
- Membership renewals
- Representative training
- Call Control
- Account Management
- Order Fulfillment
- Service Recommendations
- Call auditing
- Payment Processing
- Live chat support
- Customer Support
- Email management
Affiliations
- TRAVELLING
- OUT DOOR GAME
Timeline
Senior Customer Service Representative
RENAISSANCE INFORMATION TECHNOLOGY NETWORK SERVICE
05.2023 - Current
Customer service executive
Mervice infotech
01.2022 - 01.2024
Diploma - MECHNICAL ENGINEERING
TTAADC POLYTECHNICS INSTITUTE
Bachelor of Technology - Computer Science and Engineering
Shri Venkateshwara University
Bagan Bari High School
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