Technical presentations and Tech-talk
Prasanth Gopalakrishnan
Dubai
Summary
Customer-oriented General Manager with 20+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
27
27
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
General Manager
Elcome international LLC
Dubai
01.2019 - Current
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and maintained relationships with customers and suppliers through account development.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed and implemented strategies to increase sales and profitability.
- Analyzed market trends and competitor activities to create competitive advantages.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
Deputy General Manager
Elcome International LLC
Dubai
01.2014 - 01.2019
- Reviewed performance results to target and take corrective measures with authorization and escalation.
- Fostered and promoted cooperative and harmonious working climate conducive to maximum employee morale, productivity and effectiveness.
- Maintained qualified staff and communicated areas of accountability and expected performance.
- Projected favorable image of company to promote objectives and enhance public recognition.
- Participated in planning process to achieve corporate objectives in sales.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Analyzed market trends and competitor activities to create competitive advantages.
Sr Manager Automation and Safety
Elcome International LLC
DUBAI
01.2012 - 01.2014
- Evaluated hiring, firing, and promotions requests.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
- Produced staffing matrix to provide adequate coverage of department.
- Examined quarterly financials to determine business operating capacity.
- Provided strong leadership to enhance team productivity and morale.
Manager Automation
Elcome International LLC
Dubai
01.2009 - 01.2012
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Deputy Manager Automation
Elcome International LLC
DUBAI
01.2007 - 01.2009
- Evaluated suppliers to maintain cost controls and improve sales.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Assisted senior manager with payroll, scheduling and cash deposits and receipts.
- Researched emerging products and used researched information to update store's inventory.
- Eliminated functional bottlenecks by streamlining communication channels between management and employees.
- Supported general manager in loss prevention efforts.
- Maintained, documented and presented progress reports to leaders.
- Created reports and analyzed and interpreted data.
- Assumed senior management workloads in absence of general manager to maintain operations continuity.
Automation Service Coordinator
01.2005 - 01.2007
- Coordinated and monitored service activities to confirm work met all requirements.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established and maintained service schedules for several projects to help plan organize workload.
- Assessed customer needs and developed solutions to meet needs.
- Communicated with clients and service providers to provide updates on work progress.
- Prepared reports on service performance metrics and key indicators for management review.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Developed and implemented quality control and assurance procedures for service projects to deliver high standards of work on client projects.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Conducted regular reviews of operations and identified areas for improvement.
Automation Service Engineer
Elcome International Llc
Dubai
01.2003 - 12.2007
Service Engineer
Akshay controls and systems pvt ltd
Mumbai
01.1997 - 01.2003
Education
General Management Programme - Sales Strategy And Leadership
Indian School of Business(ISB)
Hyderabad, India 03.2020 - 04.2021
MBA - Marketing & Finance
Mahatma Gandhi University
Dubai 04.2010 - 03.2012
Bachelor of Engineering - Engineering – Electronics & Communication
The Indian Engineering College
India 04.1993 - 03.1997
Skills
Sales expertise
Business Development
Effective leader
Operations management
Territory development and management
Sales planning
Marketing strategy
Data analysis
Strategic planning
Account management
New Business Development
Relationship building
Analytical problem solver
Solution selling
Accomplishments
- Wartsila Lyngsoe, Denmark
- Sperry Marine, UK
- Yokogawa, Japan
- Praxis Automation ,Netherland
- Marine Technologies LLC ,Norway
- Panasia, Korea
- TRACE Global Anti – Bribery Compliance certification
- ENRAF Honeywell Tank measurement System Products
- Dynamic Positioning & Reference Systems
- Marine Automation and Electrical Retrofit Solutions
- LV marine Switchboards and Electrical systems
Affiliations
Member Institute of Marine Engineering, Science & Technology
Interests
Timeline
General Management Programme - Sales Strategy And Leadership
Indian School of Business(ISB)
03.2020 - 04.2021
General Manager
Elcome international LLC
01.2019 - Current
Deputy General Manager
Elcome International LLC
01.2014 - 01.2019
Sr Manager Automation and Safety
Elcome International LLC
01.2012 - 01.2014
MBA - Marketing & Finance
Mahatma Gandhi University
04.2010 - 03.2012
Manager Automation
Elcome International LLC
01.2009 - 01.2012
Deputy Manager Automation
Elcome International LLC
01.2007 - 01.2009
Automation Service Coordinator
01.2005 - 01.2007
Automation Service Engineer
Elcome International Llc
01.2003 - 12.2007
Service Engineer
Akshay controls and systems pvt ltd
01.1997 - 01.2003
Bachelor of Engineering - Engineering – Electronics & Communication
The Indian Engineering College
04.1993 - 03.1997