Technical presentations and Tech-talk
Prasanth Gopalakrishnan
Dubai
Summary
Customer-oriented General Manager with 20+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
27
27
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
General Manager
Elcome international LLC
Dubai
01.2019 - Current
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and maintained relationships with customers and suppliers through account development.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed and implemented strategies to increase sales and profitability.
- Analyzed market trends and competitor activities to create competitive advantages.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
Deputy General Manager
Elcome International LLC
Dubai
01.2014 - 01.2019
- Reviewed performance results to target and take corrective measures with authorization and escalation.
- Fostered and promoted cooperative and harmonious working climate conducive to maximum employee morale, productivity and effectiveness.
- Maintained qualified staff and communicated areas of accountability and expected performance.
- Projected favorable image of company to promote objectives and enhance public recognition.
- Participated in planning process to achieve corporate objectives in sales.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Analyzed market trends and competitor activities to create competitive advantages.
Sr Manager Automation and Safety
Elcome International LLC
DUBAI
01.2012 - 01.2014
- Evaluated hiring, firing, and promotions requests.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
- Produced staffing matrix to provide adequate coverage of department.
- Examined quarterly financials to determine business operating capacity.
- Provided strong leadership to enhance team productivity and morale.
Manager Automation
Elcome International LLC
Dubai
01.2009 - 01.2012
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Deputy Manager Automation
Elcome International LLC
DUBAI
01.2007 - 01.2009
- Evaluated suppliers to maintain cost controls and improve sales.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Assisted senior manager with payroll, scheduling and cash deposits and receipts.
- Researched emerging products and used researched information to update store's inventory.
- Eliminated functional bottlenecks by streamlining communication channels between management and employees.
- Supported general manager in loss prevention efforts.
- Maintained, documented and presented progress reports to leaders.
- Created reports and analyzed and interpreted data.
- Assumed senior management workloads in absence of general manager to maintain operations continuity.
Automation Service Coordinator
01.2005 - 01.2007
- Coordinated and monitored service activities to confirm work met all requirements.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established and maintained service schedules for several projects to help plan organize workload.
- Assessed customer needs and developed solutions to meet needs.
- Communicated with clients and service providers to provide updates on work progress.
- Prepared reports on service performance metrics and key indicators for management review.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Developed and implemented quality control and assurance procedures for service projects to deliver high standards of work on client projects.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Conducted regular reviews of operations and identified areas for improvement.
Automation Service Engineer
Elcome International Llc
Dubai
01.2003 - 12.2007
Service Engineer
Akshay controls and systems pvt ltd
Mumbai
01.1997 - 01.2003
Education
General Management Programme - Sales Strategy And Leadership
Indian School of Business(ISB)
Hyderabad, India 03.2020 - 04.2021
MBA - Marketing & Finance
Mahatma Gandhi University
Dubai 04.2010 - 03.2012
Bachelor of Engineering - Engineering – Electronics & Communication
The Indian Engineering College
India 04.1993 - 03.1997
Skills
Sales expertise
Accomplishments
- Wartsila Lyngsoe, Denmark
- Sperry Marine, UK
- Yokogawa, Japan
- Praxis Automation ,Netherland
- Marine Technologies LLC ,Norway
- Panasia, Korea
- TRACE Global Anti – Bribery Compliance certification
- ENRAF Honeywell Tank measurement System Products
- Dynamic Positioning & Reference Systems
- Marine Automation and Electrical Retrofit Solutions
- LV marine Switchboards and Electrical systems
Affiliations
Member Institute of Marine Engineering, Science & Technology
Interests
Timeline
General Management Programme - Sales Strategy And Leadership
Indian School of Business(ISB)
03.2020 - 04.2021
General Manager
Elcome international LLC
01.2019 - Current
Deputy General Manager
Elcome International LLC
01.2014 - 01.2019
Sr Manager Automation and Safety
Elcome International LLC
01.2012 - 01.2014
MBA - Marketing & Finance
Mahatma Gandhi University
04.2010 - 03.2012
Manager Automation
Elcome International LLC
01.2009 - 01.2012
Deputy Manager Automation
Elcome International LLC
01.2007 - 01.2009
Automation Service Coordinator
01.2005 - 01.2007
Automation Service Engineer
Elcome International Llc
01.2003 - 12.2007
Service Engineer
Akshay controls and systems pvt ltd
01.1997 - 01.2003
Bachelor of Engineering - Engineering – Electronics & Communication
The Indian Engineering College
04.1993 - 03.1997
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