Prasanth Prasannan
Senior Vice President, Technology
Dubai
Summary
Progressive Senior Vice President with excellent skills in technology and payments combined with more than 18 years of experience. Effective presenter to diverse audiences of customers and potential investors. Strong commitment to leveraging corporate culture to impact community and environment.
Overview
29
29
years of professional experience
4
4
years of post-secondary education
Work History
SVP, Technology
Emirates NBD
Dubai
01.2021 - 10.2022
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
- Led restructuring and turnaround through development of new leadership team.
- Optimized operational cost $7m, strategic partnership with vendors, service providers to maintain consistent growth in revenue, contribution margin, operating profit and EBITDA.
- Restructured department to reduce overhead and improve overall efficiency.
- Led agile teams to deliver products quickly and to respond to user requirements.
- Configured and implemented IT initiatives to produce measurable business value.
Group Head of IT Operations
Network International
Dubai
01.2020 - 12.2021
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Collaborated with team members to achieve target results.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved problems, improved operations and provided exceptional service.
- Increased customer satisfaction by resolving issues.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked flexible hours across night, weekend and holiday shifts.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
VP Head of Switch Systems
Network International
Dubai
01.2018 - 12.2019
- Spearheaded switch transformation programme, delivered ontime within budget
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Worked with customers to understand needs and provide excellent service.
VP, Head of IT - Infrastructure & Applications
Network International
Dubai
01.2013 - 12.2018
- Identified opportunities to improve business process flows and productivity.
- Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Established performance goals for department and outlined processes for achievement.
- Evaluated product development strategies and prepared alternative approaches to goal achievement.
- Identified issues with production, workforce and material sourcing and implemented successful solutions.
- Used market insights to capitalize on key business opportunities for new advantageous partnerships.
AVP, IT Infrastructure
Network International
Dubai
05.2008 - 12.2013
- Promoted and led performance enhancement culture by actively coaching and mentoring direct reports.
- Communicated business concepts and expected functional behavior to developers and other stakeholders..
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- led disentangle from ENBD and migrated critical payment services to Tier-3 datacenters in Dubai and Abudhabi
Infrastructure Project Manager
Barclays Bank
Dubai
01.2006 - 12.2008
- Analyzed project and financial data to assess trends and make proactive adjustments.
- Oversaw bidding and proposal processes, negotiated contracts and established roadmaps with individual vendors.
- Spearheaded project planning and management efforts to improve infrastructure for banking systems.
- Controlled costs throughout projects to keep operations in line with budget plans.
- Worked in team-driven environments and communicated effectively with stakeholders.
- Stayed up to date on latest advances and infrastructure options for banking industry.
- Partnered with project team members to identify and quickly address problems.
- Maintained project schedules by managing timelines and making proactive adjustments.
Network Engineer and System Admin
Barclays Bank
Dubai
01.2004 - 12.2006
- Provided network support services for devices such as hubs, bridges, routers and other hardware.
- Initiated and managed network test facilities to verify network hardness and resilience.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Assisted with implementation and support of network monitoring tools.
- Troubleshot complex multi-vendor network service provider issues.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Provided detailed network diagrams and procedural guidelines.
- Configured and troubleshot VoIP and multi-media distributed systems and platforms.
- Integrated data, voice and video networks for use in multi-site installations.
- Recommended options for disaster recovery and remote access security.
- Liaised with stakeholders to keep project goals and deadlines on target.
- Applied tier-isolation best practices to support multi-tier architectures.
- Established robust infrastructure and data capacity for new applications.
Network Associate
Ilogics Embedded MSC
Kuala lumpur
03.2003 - 12.2004
- Provided on-call support for network engineering duties.
- Supported network and system administration by performing server maintenance.
- Implemented and tracked new network designs and modifications.
- Contributed to communication and documentation improvement.
- Supported infrastructure readiness for existing programs.
- Delivered exiting infrastructure replacements for lifecycle program.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Monitored network hardware operations to evaluate proper configuration.
Network and Systems Engineer
Csquare Systems
Hyderbad
01.2000 - 12.2003
- Provided network support services for devices such as hubs, bridges, routers and other hardware.
- Initiated and managed network test facilities to verify network hardness and resilience.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Assisted with implementation and support of network monitoring tools.
- Troubleshot complex multi-vendor network service provider issues.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
Education
Masters in Computer Science - Computer Science
Madurai Kamaraj University
India 01.2000 - 12.2003
Skills
Technology skills
Accomplishments
- Collaborated with team of 100+ for delivering switch transformation programme.
- Supervised team of 150 staff members across different geographies.
- Built cloud strategy and leading cloud initiatives for group
- Delivered disentanglement programme
Timeline
SVP, Technology
Emirates NBD
01.2021 - 10.2022
Group Head of IT Operations
Network International
01.2020 - 12.2021
VP Head of Switch Systems
Network International
01.2018 - 12.2019
VP, Head of IT - Infrastructure & Applications
Network International
01.2013 - 12.2018
AVP, IT Infrastructure
Network International
05.2008 - 12.2013
Infrastructure Project Manager
Barclays Bank
01.2006 - 12.2008
Network Engineer and System Admin
Barclays Bank
01.2004 - 12.2006
Network Associate
Ilogics Embedded MSC
03.2003 - 12.2004
Network and Systems Engineer
Csquare Systems
01.2000 - 12.2003
Masters in Computer Science - Computer Science
Madurai Kamaraj University
01.2000 - 12.2003
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