Praseeja Peter

• Provide accurate and timely informations to customers

• Provide excellent customer service and support to our clients.

• Supervised a team of five.

• Knowledge in RERA formalities.

• Plans & schedule meetings, respond to customer queries and provide correct informations via phone, mail and chat

• Coordinate activities with executives for timely completion.

• Organizes and accurately maintain filing system of official informations.

• Coached and mentored junior team members regularly assessing skill gaps and implementing corrective action.

• Expert in handling payment follow up to ensure good fund flow on time.

• Used excellent problem solving and issue resolution strategies to rectify issues quickly and effectively.

•Managed team by offering support and constructive feedback to improve skills and maximize potential.

•Very efficient to prepare agreements and all other documents relating to handing over and Registration formalities.

• Provide accurate and timely informations to customers

• Provide excellent customer service and support to our clients.

• Respond to customer queries and provide correct informations via phone, mail and chat.

• Used outstanding communication and relationship building abilities to engage new customers , growing existing portfolios.

• Able to schedule site visits with clients as per their convenience

• Coordinate activities with executives for timely completion.

• Organizes and accurately maintain filing system of official informations.

• Ability to handle payment follow up and ensure fund flow.

• Coordinating handing over bill preparations and handing over formalities.

• Successfully built trusting relationships with customers followed by company procedures and customer service guidelines.

· Provide excellent customer service by explaining our products and services to clients

· Resolve customer complaints and issues on timely and professional manner

· Maintain accurate records of customer interactions and feedback

· Handle internal and external sale activities.

· Reviews, analyses and reports on periodic expenditures

· Maintained positive, professional working environment to optimise customer satisfaction.

• Supported continuous improvement initiatives, collecting customer feedback to inform future business processes.