Prasenjit Sarkar
Fujairah,UAE
Summary
Accomplished professional with extensive expertise in budget analysis, fixed asset accounting, and financial forecasting. Demonstrates strong interpersonal communication and public speaking skills, essential for effective audit procedures and financial reporting. Proficient in resource allocation, inventory management, and cost accounting, with a proven track record in month end closing and sales forecasting. Adept at using accounting software to enhance income reporting and audit report writing. Career goal includes leveraging product knowledge to drive financial efficiency and accuracy within a dynamic organisation.
Offering strong background in financial processes and accuracy, combined with solid analytical and organisational skills. Knowledgeable about financial reconciliations, data entry, and customer service from previous roles. Ready to use and develop attention to detail, time management, and problem-solving skills in Income Auditing.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
Work History
Front office supervisor
Royal M Hotel by Gewan
Al Fujairah City, UAE
10.2023 - Current
- Conducted individual appraisals, set KPI targets, and devised professional development plans to improve staff performance.
- Handled complaints, resulting in resolved issues and satisfied guests.
- Coordinated work of 8 clerical team members to consistently meet office needs.
- Trained new employees to ensure adherence to hotel standards and practices.
- Maintained professional work environment with effective supervision of front office team.
- Introduced incentive programme to achieve customer service best practice, boosting guest satisfaction levels by 100%.
- Coordinated room assignments for optimal utilisation of resources.
- Improved efficiency by implementing new administrative procedures.
- Responded to guest questions and enquiries, using hotel and local area knowledge to provide helpful recommendations.
- Liaised with other departments ensuring consistent delivery of services across all units.
- Resolved team conflicts and assisted with identified problems to maintain sense of teamwork.
- Provided excellent customer service for improved guest satisfaction.
- Supported team members in handling complex guest enquiries and concerns, employing Guest handling and Guest communication to achieve positive outcome.
- Facilitated revenue forecasting by accurately anticipating guest movement, occupancy levels and inventory availability, using Opera PMS.
- Guaranteed guest comfort, ensuring cleanliness and neatness of front desk, restaurant and rooms.
- Managed bookings and reservations to eliminate overbooking incidents.
- Developed weekly rosters, leading to balanced workload among staff members.
- Updated office management on team's activities and progress at weekly meetings.
- Created and submitted progress reports to upper management.
- Delivered new hire training and mentored established staff on processes and procedures.
- Ensured smooth and efficient running of shift, delivering daily shift briefings to advise team of special events or VIP guests.
- Conducted regular performance assessments for continual improvement of personnel skills.
- Maintained cleanliness standards at the front desk, promoting professional image of the establishment.
- Scheduled staff and delegated assignments to adequately cover operational and project requirements.
- Encouraged mutual trust, respect and cooperation among team members.
- Addressed guest queries promptly, enhancing overall guest experience.
- Ensured smooth operations by coordinating front desk staff and activities.
- Communicated policy changes and business priorities to streamline office team tasks.
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
- Facilitated efficient running of housekeeping operations by producing accurate room status reports in Oracle.
- Oversaw 12 front desk agents in providing smooth and efficient service in compliance with hotel brand standards.
- Monitored daily hotel operations, ensuring top quality service provision.
- Managed guest accounts with zero error, reviewing cashiers reports and verifying balances, banks and deposits.
Front office duty manager
Welcome Hotel by ITC
Ahmedabad, India
01.2023 - 10.2023
- Instructed employees in company policies and procedures, maximising compliance and consistency.
- Scheduled staff and delegated assignments to adequately cover operational and project requirements.
- Resolved customer complaints promptly, improving overall service quality.
- Liaised with different departments effectively, ensuring seamless hotel operations.
- Boosted team morale and engagement by introducing reward programmes, reducing staff turnover by 100%.
- Partnered collaboratively with other departments to determine optimum schedules for special projects.
- Balanced cash drawers at the end of each shift ensuring accountability.
- Maintained optimal occupancies, growing property revenue by on average 10% per Month.
- Facilitated revenue forecasting by accurately anticipating guest movement, occupancy levels and inventory availability, using Opera PMS.
- Developed duty rosters for staff to ensure adequate coverage during peak times.
- Updated office management on team's activities and progress at weekly meetings.
- Assessed employee performance on Monthly basis and implemented corrective actions.
- Enhanced guest satisfaction by managing front office operations efficiently.
- Maintained up-to-date knowledge of local events and attractions to assist guests accordingly.
- Trained 15 receptionists on credit policy and accounting procedures, reducing account discrepancies by 100%.
- Boosted customer satisfaction ratings from 82% to 87% by constantly evaluating, addressing and ensuring effective communication of guest feedback across all departments.
- Improved efficiency by streamlining front office processes using latest software tools.
- Ensured smooth and efficient running of shift, delivering daily shift briefings to advise team of special events or VIP guests.
- Ensured smooth check-in and check-out for guest convenience.
- Compiled reports on front office activities for senior management review.
- Assisted guests with luggage storage requirements when necessary.
- Designed strategic schedules, rotas and workloads to promote productivity.
- Managed room bookings and cancellations to ensure maximum occupancy.
- Coordinated with housekeeping for timely room availability, resulting in improved guest experience.
- Managed emergency situations calmly, guaranteeing guest safety and wellbeing.
Front desk shift Leader
Living Adventure Managed by Accor
Doha, Qatar
03.2022 - 01.2023
- Delivered services to customer locations within target timeframes.
- Designed digital and print materials to engage audiences.
- Applied positive customer service approach to increase satisfaction levels.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Successfully delivered on tasks within tight deadlines.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Assisted with set up of ID card and access permissions following site security practices.
- Offered knowledgeable, friendly support to in-office guests.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Delivered front of house duties with warm and professional manner.
- Issued visitor and contractor passes and recorded visits on security system.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Admitted guests into buildings to control site access.
- Managed phone calls, resulting in effective communication flow within the company.
- Handled office petty cash and maintained flawless records.
Front office supervisor
Fortune Park by ITC
Ahmedabad, India
10.2021 - 03.2022
- Liaised with other departments ensuring consistent delivery of services across all units.
- Coordinated work of 15 clerical team members to consistently meet office needs.
- Oversaw recruitment for clerical staff, accounting and operations teams.
- Reviewed shift logs regularly, identifying potential areas of improvement.
- Coordinated room assignments for optimal utilisation of resources.
- Guaranteed guest comfort, ensuring cleanliness and neatness of front desk, restaurant and rooms.
- Handled complaints, resulting in resolved issues and satisfied guests.
- Directed team in producing diverse work with word processing and desktop publishing applications.
- Set office policies and procedures to keep team members coordinated.
- Ensured smooth and efficient running of shift, delivering daily shift briefings to advise team of special events or VIP guests.
- Trained new employees to ensure adherence to hotel standards and practices.
- Monitored daily hotel operations, ensuring top quality service provision.
- Conducted regular performance assessments for continual improvement of personnel skills.
- Delivered new hire training and mentored established staff on processes and procedures.
- Responded to guest questions and enquiries, using hotel and local area knowledge to provide helpful recommendations.
Front desk agent
Anaya Beacon by Group of Concept Hospitality
Jamnagar, India
09.2020 - 10.2021
- Wrote professional letters, memos and emails for internal and external business communication.
- Coordinated room bookings, maximising occupancy rates.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
- Set up office spaces, equipment and support services for client and team meetings.
- Improved customer satisfaction by managing complaints effectively.
- Offered knowledgeable, friendly support to in-office guests.
- Delivered excellent customer service by understanding and catering to guests' needs promptly.
- Handled office petty cash and maintained flawless records.
- Maintained a clean reception area to create a welcoming environment.
- Advised guests of current offers and promotions to upsell services.
- Multitasked efficiently during peak hours without compromising on service quality.
- Provided hotel information for guest convenience.
- Maintained excellent product and service knowledge to offer helpful customer guidance.
- Processed reservation requests from various channels accurately to avoid double bookings.
- Managed incoming calls, ensuring professional service.
- Informed guests of hotel security features and offered details regarding safety processes and procedures.
- Assisted guests with luggage for enhanced comfort and ease.
Education
Diploma - Hotel Management
J B Hospitality & Management
Kolkata, India 04.2018 - 05.2019
Bachelor's degree - Bachelor of Arts
Sammilany Mahavidyalaya
Kolkata,India 03.2008 - 05.2014
High School Diploma - Social Science
David Sassoon High School
Canning, India 02.2006 - 05.2008
Skills
- Budget analysis
- Strong interpersonal communication
- Fixed asset accounting
- Resource allocation
- Inventory management
- Product knowledge
- Month end closing
- Audit procedures
- Financial reporting
- Financial Forecasting
- Public speaking
- Cost Accounting
- Audit report writing
- Sales forecasting
- Income reporting
- Accounting software expertise
Languages
English
Fluent
Hindi
Native
Arabic
Beginner
Affiliations
- Friendly and easy going with people,keen observer,quick learner and good listener.
Timeline
Front office supervisor
Royal M Hotel by Gewan
10.2023 - Current
Front office duty manager
Welcome Hotel by ITC
01.2023 - 10.2023
Front desk shift Leader
Living Adventure Managed by Accor
03.2022 - 01.2023
Front office supervisor
Fortune Park by ITC
10.2021 - 03.2022
Front desk agent
Anaya Beacon by Group of Concept Hospitality
09.2020 - 10.2021
Diploma - Hotel Management
J B Hospitality & Management
04.2018 - 05.2019
Bachelor's degree - Bachelor of Arts
Sammilany Mahavidyalaya
03.2008 - 05.2014
High School Diploma - Social Science
David Sassoon High School
02.2006 - 05.2008
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