PRASHANT BORATE
Ras Al Khaimah
Summary
Experienced in food and beverage operations with focus on team leadership and customer satisfaction. Drives improved service standards through training and mentoring staff, enhancing guest experiences and operational efficiency. Creates cohesive teams that excel in high-pressure environments, ensuring consistent delivery of quality service.
Overview
7
7
years of professional experience
Work History
FOOD & BEVERAGE SUPERVISOR
The Ritz Carlton Hotel Company, L. L. C
03.2024 - Current
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Supported new hires through onboarding process for speedy and successful training.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Oversaw daily operations, ensuring compliance with health and safety regulations, and maintaining clean and welcoming environment.
FOOD & BEVERAGE CAPTAIN
Sharjah National Hotels
12.2021 - 02.2024
- Addressed guest concerns promptly and professionally, ensuring high levels of customer retention and loyalty.
- Managed daily operations, including scheduling, budgeting, and employee evaluations for continuous improvement.
- Enhanced team productivity by providing consistent training and development opportunities.
Head Waiter
Oakwood Pune
12.2018 - 11.2021
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
INTERN
Oakwood
03.2018 - 08.2018
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Education
Hospitality Management -
Mumbai college of hotel management
Satara, India03.2018
Skills
- Confidence
- Positive attitude
- Calm under pressure
- Problem-solving
- Communication skills
- Team building
- Strategic planning
- Leadership
- Inventory management
- Quality Assurance
Personal Information
Timeline
FOOD & BEVERAGE SUPERVISOR
The Ritz Carlton Hotel Company, L. L. C
03.2024 - Current
FOOD & BEVERAGE CAPTAIN
Sharjah National Hotels
12.2021 - 02.2024
Head Waiter
Oakwood Pune
12.2018 - 11.2021
INTERN
Oakwood
03.2018 - 08.2018
Hospitality Management -
Mumbai college of hotel management
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