Prashanth Kumar
Dubai
Summary
Friendly Room Service Server with commitment to creating repeat customers through excellent service. Experienced managing service teams of up to 20 Enthusiastic.
Room Service Order Taker with proven skills in handling fast-paced work. Competent in serving customers in rooms with fast deliveries and pick-ups. Offers in-depth menu knowledge to drive sales and help customers select food and beverage items.
Professional, discrete and hardworking Room Service Server offering skills in efficient deliveries, smooth pick-ups and supply restocking. Keeping customers satisfied and sales high with exceptional service.
Overview
12
12
years of professional experience
Work History
Order Taker
Dusit Thani
2019.01 - 2022.10
- Entered orders into computer system quickly and in proper sequence.
- Offered immediate, friendly and knowledgeable assistance to every guest.
- Described menu items in detail and educated customers about meal options.
- Kept up-to-date on knowledge of menu items, kitchen practices and other areas of interest to accurately answer customer questions and fulfill orders.
- Politely and persuasively suggested upgrades and related menu items such as drinks and desserts to achieve upselling objectives.
- Accurately performed cash register operations to process and receive payments and issue change.
- Maintained stock levels of drink supplies, condiments and napkins at self-service stations during non-peak hours to reduce work interruptions.
- Checked outgoing orders for accuracy before delivery.
- Upsold customers various beverages and desserts while regularly meeting and exceeding sales objectives.
- Quickly and carefully checked prepared items against customer orders for accuracy prior to delivery.
- Took down call-in food and beverage orders from guests, quickly and accurately relaying orders to service attendants.
Waiter
Dusit Thani
2014.05 - 2018.05
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Kept work environments, equipment and trays clean and sanitized for guests.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Verified accuracy and quality of orders before delivery.
- Restocked supplies to keep team efficient and ready for guests' orders.
- Maintained clean and safe work environment.
Waiter
Qasr Al Sarab Desert Resort By Anantara
2011.03 - 2013.08
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
Education
Bachelor of Hospitality Science - Hotel Management
Udupi Institute of Hotel And Tourism Science
Udupi, Karnataka- India04.2006
Skills
- Customer Order Management
- Tray Assembly and Delivery
- Operational Efficiency
- Customer Preferences
- Hospitality Management
- Sanitation Guidelines
- Banquet Coordination
- Kitchen Staff Coordination
- Procedure Monitoring
- Process Payments
Languages
engli
Upper intermediate (B2)
Hindi
Advanced (C1)
Timeline
Order Taker
Dusit Thani
2019.01 - 2022.10
Waiter
Dusit Thani
2014.05 - 2018.05
Waiter
Qasr Al Sarab Desert Resort By Anantara
2011.03 - 2013.08
Bachelor of Hospitality Science - Hotel Management
Udupi Institute of Hotel And Tourism Science
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