Prashanth M. Abraham
Sharjah,UAE
Summary
To be associated with a progressive value based organization and work with zeal for the growth of the organization and to excel in the field of my operations.
Results-driven Technical Consultant with knack for problem-solving and delivering client satisfaction. Spearheaded multiple high-stakes projects, streamlining processes and enhancing system performance. Known for translating complex technical requirements into actionable solutions, ensuring seamless integration and improved operational efficiency.
Overview
19
19
years of professional experience
6
6
years of post-secondary education
Work history
Technical consultant
TOPPAN SECURITY
Sharjah, UAE
09.2023 - 01.2026
- Analyzed client business processes to propose optimal solutions for unique requirements.
- Collaborated with stakeholders to transform client requirements into turnkey solutions.
- Developed technical requirement documentation for new projects.
- Troubleshot incidents reported by end-users to schedule process changes and identify permanent solutions.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Designed, configured, and maintained EMV card profiles for debit, credit, and prepaid cards in compliance with EMV specifications.
- Defined and validated EMV application profiles including AID, application version, priority indicator, and application selection parameters along with Card Profile.
- Created and optimized CVM Lists for ATM, POS, and contactless transactions (Online PIN, Offline PIN, Signature, No CVM) based on business and scheme rules.
- Managed offline and online authentication settings including SDA, DDA, and CDA, ensuring compatibility with terminal capabilities.
- Supported contactless EMV profiles including CVM limit, transaction limit, and floor limit configuration.
- Assisted in scheme-specific profile setup for Visa, Mastercard, UnionPay, and UPI, ensuring alignment with network mandates.
- Performed card profile validation and regression testing during card product launches and profile changes.
- Analyzed EMV transaction logs to fine-tune card profile behavior and resolve decline scenarios.
- Provided technical guidance to personalization teams on data preparation and card profile mapping.
- Supported certification and approval processes by preparing EMV profile documentation and test evidence.
- Improved client satisfaction with timely resolution of their technical concerns.
- Managed change requests proactively, minimising disruption in services.
- Resolved challenging tech issues under tight deadlines, maintaining quality service standards.
Key Manager/Data Center In-Charge
TOPPAN SECURITY
Sharjah, UAE
12.2006 - 08.2023
- Core Team Member in SAS Audit and Certification.
- Core Team Member in VISA Audit and Certification.
- Core Team Member in MC Audit and Certification.
- Core Team Member in PCI Audit and Certification.
- Key Manager – Key Management System in EMV and GSM
- UBIQ KMS and FC KMS
- Key Activities [Generation, Loading and Deletion]
- KMS Documentation.
- Developed professional relationships to improve retention of key customers.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Trained team members in successful strategies to meet operational targets.
- Data Center Management
- Data Security
- Data Generation
- Data center facility setup
- Data Backup/Recovery
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Communicated regularly with customers concerning data exchange and technology integration.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client’s vision.
- Played key role in on-going Datacenter network design, reevaluation, and optimization to keep pace with company growth.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Delivered services to customers within specific timeframes.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed and maintained courteous and effective working relationships.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Gained extensive knowledge in data entry, analysis and reporting.
- Technical support.
- Software development
- Machine configuration based on the data files.
- DLL/Profiles management
- Monitored systems in operation and quickly troubleshot errors.
- Promoted efficiency in department with prompt resolution of system issues.
- Assisted with updating technical support best practices for use by team.
- Data Validation
- Data quality check
- Data functionality check
- Data investigation to prevent errors and malfunctions.
- Worked on several concurrent tasks and prioritized workload with minimal direction.
- Completed independent data review of forms and batch records.
- Incorporated best practices from industry into environment to prevent reoccurring events.
- Identified and applied customer-specific rules and processes.
- Initiated, performed, documented and approved data validations and technology or test method transfers.
- Monitored and reported on test results and performance data to identify areas of opportunity for improvement.
- Met tight deadlines to satisfy client demands and project timelines.
- Documentation
- Documentation for VISA auditing
- Documentation for MC auditing
- Documentation for SAS auditing
- Documentation for PCI auditing
- Collaborated with quality assurance team to comply with regulatory requirements.
- Identified audit parameters to comply with quality standards.
- Technical customer service
- Data encryption/decryption software check
- Software installation
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Monitored system performance to identify potential issues.
- Tested new software and hardware prior to deployment.
- Configured and tested new software and hardware.
- Generated reports to track performance and analyze trends.
- Data operations and management
- EMV cards data operations
- GSM cards data operations
- Commercial cards data operations
- Operated variety of machines to accurately handle information.
- Compiled, verified accuracy, and sorted information to prepare source data for computer entry.
- Inserted account data by inputting text-based and numerical information from source documents within time limits.
- Compared data with source documents or re-entered data in verification format to detect errors.
- Contacted preparers of source documents to resolve questions, inconsistencies, or missing data.
- Reviewed data for deficiencies or errors to correct incompatibilities and check output.
- Recommended changes in programs, routines, and quality control standards to improve efficiency.
Technical Consultant
TATA INDICOM
, India
08.2006 - 11.2006
- Transfer technical and non-technical information to Customers.
- Check customer satisfaction with products.
- Convince the customer if any problem occurs.
Education
Higher Secondary -
C.M.S Matric Higher Secondary School
Coimbatore, TN, India 06.2004 - 03.2006
Bachelor of Engineering - Computer Science
K.S.R College of Technology
Erode, TN, India 06.2002 - 05.2006
Skills
- Leadership
- Technical Data Handling
- Work under pressure
- Teamwork
- Key management
- Levelheaded, dynamic, and flexible
- Time Management
- Organizational skills
- Decision Making
- Attention to detail and thoroughness
- Tech support experience
Languages
English
Malayalam
Tamil
Hindi
Project
Secured Communication of BMP using digital Watermarking, Secured Communication, 2006-08-01, 2006-11-30 Image Processing, Secured Communication City Information System, Secured Communication
Affiliations
- Reading Books
- Travelling
DECLARATION
I hereby declare that the information furnished by me in the above document is true and accurate to the best of my knowledge.
Timeline
Technical consultant
TOPPAN SECURITY
09.2023 - 01.2026
Key Manager/Data Center In-Charge
TOPPAN SECURITY
12.2006 - 08.2023
Technical Consultant
TATA INDICOM
08.2006 - 11.2006
Higher Secondary -
C.M.S Matric Higher Secondary School
06.2004 - 03.2006
Bachelor of Engineering - Computer Science
K.S.R College of Technology
06.2002 - 05.2006