Prashanthi Kongara
Dubai,DUBAI
Summary
To be part of the Hospitality Housekeeping Department having more than 12 years of experience, Where I can contribute to its success in an attentive, friendly, efficient, and courteous manner, and provide all guests with high -quality service while efficiently managing expenses and maximizing service levels.
Detailed Knowledge of business terminologies and standard practices. Committed and passionate with a focus on professionalism. A resourceful and result oriented professional with skills in housekeeping.
Overview
14
14
years of professional experience
Work History
Housekeeping Assistant Manager
Millennium hotel & resorts
01.2021 - Current
- Company Overview: Dubai, United Arab Emirates
- Performs VIP inspections and arrivals for the current day and future
- Worked effectively with the engineering department on guest room maintenance needs
- Understood loss prevention policies and procedures while effectively and efficiently working with all loss prevention team members
- Assisted in supervising an effective inspection program for all guestrooms and public space
- Managed the generally clean and preventative maintenance team to ensure all rooms were serviced on a quarterly, bi-annual and annual schedule
- Managed all orders, invoices and financial responsibility of the housekeeping department
- Supervise 3 public area attendants and 2 supervisors to ensure the public areas are to standards
- Supervised staffing levels to ensure that guest service, operational needs, and financial objectives are met
- Monitor staff hours on day-to-day basis
- Managing day-to-day staffing requirements, plan and assign
- Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance
- Control Chemical usage in hotel
- Maintain proper inventory levels, managing cost per room for supplies and labor (example: bed & bath linen reuse and laundry operation)
- Ensure staff are fully trained in all mandatory Brand and Health & safety trainings and has the tools and equipment to carry out job duties
- Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives (example: container recycling and cleaning agents)
- Maintain procedures for security of lost and found items
- Involve team in preferred Hotel Charity
- Educate team in Hotel’s Green Engage programmer to reduce Hotel’s Carbon footprint
- Handle complaints and special requests to achieve complete guest satisfaction
- Dubai, United Arab Emirates
Housekeeping Senior Supervisor
Oceanic Khorfakkan Resort &Spa (Sharjah National Hotel)
01.2019 - 01.2021
- Company Overview: Sharjah, UAE
- Assign and update room updates in Opera system
- Touch up units when necessary, and report any maintenance issues of guest rooms
- Oversee the work of casual staff, ensuring that property remains clean and that all maintenance concerns are taken care of in a timely manner
- Sharjah, UAE
Housekeeping Supervisor
Oceanic Khorfakkan Resort &Spa (Sharjah National Hotel)
01.2018 - 01.2019
- Company Overview: Sharjah, UAE
- Maintain and monitor lost and Found procedure and policies according to the standards
- Respond and follow through on guest’s requests, concerns, and problems to ensure the guest’s satisfaction
- Coordinate with the in-house laundry to ensure that room linens, terry guest laundry, and staff uniforms are processed and returned in timely manner
- Use PMS system for reporting and verifying rooms status; compare PM know cross HK report with the PM’s visual one room status report and resolve any discrepancies
- Monitor work orders submitted to engineering and follow up ensure timely completion
- Sharjah, UAE
Housekeeping Senior Supervisor
Ella Hotels Resorts & spa
01.2016 - 01.2018
- Company Overview: Hyderabad, India
- Responsible for overall housekeeping operations & Laundry operations
- Planning shift manning
- Inspect Work performed to ensure that it meets specifications and established standards
- Inventory stock to ensure that supplies and equipment are available in adequate amounts
- Prepare reports on activity, personnel, and information such as occupancy and departmental amounts
- Overall looking public area banquets, Backoffice
- Hyderabad, India
Housekeeping Supervisor
Ella Hotels Resorts & spa
01.2015 - 01.2016
- Company Overview: Hyderabad, India
- Assigning and updating rooms from PMS
- Room inspecting on daily basis
- Maintaining corridors
- Hyderabad, India
Housekeeping Supervisor
Leonia Holistic Destination Resorts
01.2013 - 01.2014
Desk Coordinator
Green Park Hotel
01.2011 - 01.2012
- Company Overview: Hyderabad, India
- Hyderabad, India
Education
Degree -
Kakatiya University
India01.2016
(BHM) -
IISTA International College of Hotel Management
India01.2013
(Diploma) -
IISTA International College of Hotel Management
India01.2011
+2 Passed - Board of Intermediate Education
SR Girls Junior College
India01.2009
Skills
- Training of Room attendant
- Order taker
- Public area attendant
- Problem resolution
- File management
- Leadership
- Quality Management
- Inventory Management
- Outsourced company handling -pest control
- Engineering team
- External glass cleaning
References
- Bharath Cell: 0525343355 E: h1010.hk@millenniumhotels.com
- Arun Nair Cell: 0565992735 E: exec.hk@albaharresort.com
Disclaimer
I hereby declare that the above-mentioned information is true to the best of my knowledge.
Personal Information
- Passport Number: S5084788
- Passport Date Of Issue: 09/14/18
- Passport Place Of Issue: Hyderabad
- Passport Expiry Date: 09/13/28
- Date of Birth: 12/20/90
- Gender: Female
- Nationality: Indian
- Marital Status: married
Timeline
Housekeeping Assistant Manager
Millennium hotel & resorts
01.2021 - Current
Housekeeping Senior Supervisor
Oceanic Khorfakkan Resort &Spa (Sharjah National Hotel)
01.2019 - 01.2021
Housekeeping Supervisor
Oceanic Khorfakkan Resort &Spa (Sharjah National Hotel)
01.2018 - 01.2019
Housekeeping Senior Supervisor
Ella Hotels Resorts & spa
01.2016 - 01.2018
Housekeeping Supervisor
Ella Hotels Resorts & spa
01.2015 - 01.2016
Housekeeping Supervisor
Leonia Holistic Destination Resorts
01.2013 - 01.2014
Desk Coordinator
Green Park Hotel
01.2011 - 01.2012
Degree -
Kakatiya University
(BHM) -
IISTA International College of Hotel Management
(Diploma) -
IISTA International College of Hotel Management
+2 Passed - Board of Intermediate Education
SR Girls Junior College
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