Prasoon Prakash
Thaliparamba,Kannur
Overview
9
9
years of professional experience
Work History
Senior waiter
Mantha Pool Lido
Malta
08.2024 - 10.2024
- Prioritize tasks to ensure efficient service
- Manage multiple tables and customer needs simultaneously
- Address customer complaints or issues professionally and seek assistance from management if necessary
- Check with customers during the meal to ensure satisfaction
Senior waiter
Siddharta Lounge By Buddha Bar
Abu Dhabi
07.2023 - 08.2024
- Exceptional interpersonal and communication skills
- Ability to provide friendly, attentive, and personalized service to guests
- Understanding and anticipating customer needs
- Proficiency in using Point of Sale (POS) systems for order entry and payment processing
- Handling cash transactions accurately
- Ability to suggest and promote additional items, such as appetizers, desserts, or special offerings
- Enhancing the overall dining experience through suggestive selling
- Maintaining high standards of cleanliness in dining areas and workstations
- Adhering to health and safety regulations
- Prioritize tasks to ensure efficient service
- Manage multiple tables and customer needs simultaneously
- Address customer complaints or issues professionally and seek assistance from management if necessary
- Check with customers during the meal to ensure satisfaction
- Address any concerns or issues promptly
Cafe Incharge
The Café at mini (EVM Autokraft)
Ernakulum
01.2020 - 07.2023
- In charge of the café, practicing a very high standard of serving premium customers with proper service etiquettes
- Working with premium products I have gained a massive amount of product knowledge along with inventory management, cash handling, billing and a high standard of hygiene maintenance
Guest Service Associate
Kochi Marriot Hotel
Kochi
03.2016 - 04.2019
- Specialized in specialty restaurant, multi-cuisine restaurant
- Provided high standards of Customer Services in Coffee Shop, Specialty Restaurant (KERALA Cuisine), Ensuring quality and service norms to achieve customer satisfaction
Timeline
Senior waiter
Mantha Pool Lido
08.2024 - 10.2024
Senior waiter
Siddharta Lounge By Buddha Bar
07.2023 - 08.2024
Cafe Incharge
The Café at mini (EVM Autokraft)
01.2020 - 07.2023
Guest Service Associate
Kochi Marriot Hotel
03.2016 - 04.2019
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