Adacos
Prateek Chhetri
food and beverage specialist
ajman
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
food and beverage specialist
Ajman saray, marriotts luxury collection resort
ajman, UAE
06.2022 - Current
- Prepared hot coffee and tea according to customer requests.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted guests and inquired into beverage choices.
- Restocked, organized and ordered products for beverage cart to maintain optimum inventory.
- Operated POS system to facilitate cash and credit transactions and refunds.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
- Maintained cart cleanliness and sanitation by washing glasses and bar equipment and wiping down menus to remove fingerprints and smears.
- Increased customer satisfaction rate [Number]% by demonstrating excellent customer service etiquette.
- Coordinated with catering staff to deliver food services for special events and functions.
- Developed unique events and special promotions to drive sales.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Purchased food and cultivated strong vendor relationships.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maximized quality assurance by completing frequent line checks.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Oversaw food preparation and monitored safety protocols.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Bartender
THE RETREAT PALM, M-GALLERY BY SOFITEL
PALM JUMEIRAH, DUBAI, UAE
01.2021 - 05.2022
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- maintain stocks, ordering & inventory.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Education
bachelors in hospitality management - hotel management
DON BOSCO COLLEGE OF MANAGEMENT
BANGALORE 01.2017 - 06.2020
Skills
Food and beverage preparation
Accomplishments
- Achieved results through effectively helping with tasks.
- Documented and resolved issues which led to results.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Software
Micros
Microsoft 365
Opera
IDS
Timeline
food and beverage specialist
Ajman saray, marriotts luxury collection resort
06.2022 - Current
Bartender
THE RETREAT PALM, M-GALLERY BY SOFITEL
01.2021 - 05.2022
bachelors in hospitality management - hotel management
DON BOSCO COLLEGE OF MANAGEMENT
01.2017 - 06.2020
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