Prakash Singh Sengar
Oasis Village, Dubai,Emirates
Summary
Strategic Assistant Housekeeping Manager with knack for streamlining operations and enhancing guest satisfaction. Improved cleaning protocols, resulting in higher guest ratings and team productivity. Known for fostering positive team environment and ensuring high standards in cleanliness and service.
Overview
13
13
years of professional experience
Work History
Housekeeping Team Leader
Jumeirah Al Naseem
06.2022 - 10.2025
- Implemented consistently high standards of cleanliness to facilitate excellent customer satisfaction.
- Prepared rotas to create stable team coverage and meet hotel guest needs.
- Coached housekeeping staff to effectively plan and deliver on targets.
- Completed shift reports to deliver smooth handovers and efficient Back of House operations.
- Managed team schedule to deliver cleaning consistent with check-in and departure times.
- Communicated repair needs to maintenance staff for prompt remedial action.
Housekeeping Supervisor
The Oberoi
Dubai
09.2018 - 06.2022
- Updated training programmes to enhance employee performance.
- Managed cleaning product stock in line with COSHH regulations.
- Cleaned and disinfected rooms and communal areas to deliver first-class facilities.
- Drove improvements to workflow and room turnover times through hands-on, proactive management style.
- Upheld COVID-19 cleaning and infection control standards.
- Reduced financial discrepancies through accurate management of payroll and bookkeeping processes.
- Completed shift reports to deliver smooth handovers and efficient Back of House operations.
Housekeeping Supervisor
JW Marriott
Chandigarh
08.2017 - 03.2018
- Prepared rotas to create stable team coverage and meet hotel guest needs.
- Implemented consistently high standards of cleanliness to facilitate excellent customer satisfaction.
- Updated training programmes to enhance employee performance.
- Cleaned and disinfected rooms and communal areas to deliver first-class facilities.
- Onboarded new personnel to maximise quality of service and performance.
- Reduced financial discrepancies through accurate management of payroll and bookkeeping processes.
- Completed shift reports to deliver smooth handovers and efficient Back of House operations.
Housekeeping Supervisor
The Leela Convention Hotel
Delhi
05.2016 - 08.2017
- Implemented consistently high standards of cleanliness to facilitate excellent customer satisfaction.
- Prepared rotas to create stable team coverage and meet hotel guest needs.
- Actioned customer feedback to improve satisfaction ratings.
- Updated training programmes to enhance employee performance.
- Managed cleaning product stock in line with COSHH regulations.
- Disposed of rubbish and recycling according to waste management procedures.
- Tracked team expenses and resources to achieve responsible budget management.
- Launched employee incentive programme, increasing company loyalty and reducing staff turnover by 50%.
Housekeeping Assistant
The Oberoi, Prakash Singh Sengar
Shimla
05.2014 - 03.2016
- Highly communicative professional with more than 8 years of expertise working with high-end hotels
- Team player with ability to provide exceptional guest service
- Has experience in hotel management positions at luxury resorts and best of business hotels delivering high levels of customer satisfaction
- Developed departmental systems and procedures to better align workflow processes
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources
- Supervised daily operations, including employee performance, preventive maintenance and safety
- Coordinated daily workflow through task prioritisation and concise scheduling
- Delegated tasks to carefully selected employees in alignment with resource management goals
- Monitored priorities and liaised between maintenance team and management, strategically delegating tasks to promote timely completion, Drove operational improvements which resulted in savings
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
- Demonstrated commitment to professional practice and service quality.
Housekeeping Attendant
Lemon Tree Hotels
06.2013 - 05.2014
- Recognized by the General Manager for outstanding performance throughout
- Developed team communications and information for improvement of work procedures
- Been part in hiring and training new employees, demonstrating best methods for serving clients and guests
- Housekeeping Associate
- Used chemicals by following safety protocols and procedures to avoid burns and injuries
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets and
- Lemon Tree Hotels, Holiday Inn and Resorts, Jaipur
Intern
Holiday Inn Hotel
Jaipur, India
06.2012 - 11.2012
- Upholstered furniture
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies
- Engaged with guests on room requirements and amenities to promote overall satisfaction
- Responded to requests from patrons for linens and toiletries
- Cleaned and stocked minibars with necessary beverages and supplies
- Engaged with guests on room requirements and amenities to promote overall satisfaction
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing
- Supplied clean linens and picked up and delivered soiled linens from residential areas to laundry
- Industrial Exposure Trainee
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate
- Planned coverage needs and organized services to support incoming special events
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Participated in team-building activities to enhance working relationships.
Assistant Housekeeping Manager
JW Marriott Marquis
Dubai, UAE
11.2024 - Current
- Delegated tasks effectively based on individual skills, enhancing overall performance.
- Assisted Housekeeping Manager during peak seasons, ensuring smooth workflow under pressure.
- Collaborated with maintenance department for immediate repair or maintenance works needed in rooms or common areas.
- Implemented cost-effective measures in housekeeping operations without compromising on quality of service offered to guests.
- Improved guest satisfaction by ensuring high standards of cleanliness and hygiene.
- Implemented consistently high standards of cleanliness to facilitate excellent customer satisfaction.
Education
Bachelor of Science - Hospitality
Institute of Hotel Management
Bhopal05.2013
Skills
- Sanitation management
- Housekeeping staff training
- Room inspections
- Inspiring leadership style
- Hospitality expertise
- Attention to detail
- Inter-department collaboration
- Engaging leadership style
- Waste management
Accomplishments
- Winner of 'CEO's Award' by The Oberoi Group of Hotels and Resorts for the 3rd quarter of 2021
- Awarded 'Pride of the Oberoi' for the 4th quarter of 2021
- Appreciated for support at The Trident Bandra Kurla, Mumbai in 2015
- Collaborated with team in the formulation, training and application of Hygiene Standards and Safety Measures for Guest and Team in Hotels to cope up the impact of COVID-19
- Winner of 'Employee of the Quarter' at The Leela Ambience, New Delhi
- History of guest recognition and service excellence
- Numerous recognition by Unit and Departmental heads.
Timeline
Assistant Housekeeping Manager
JW Marriott Marquis
11.2024 - Current
Housekeeping Team Leader
Jumeirah Al Naseem
06.2022 - 10.2025
Housekeeping Supervisor
The Oberoi
09.2018 - 06.2022
Housekeeping Supervisor
JW Marriott
08.2017 - 03.2018
Housekeeping Supervisor
The Leela Convention Hotel
05.2016 - 08.2017
Housekeeping Assistant
The Oberoi, Prakash Singh Sengar
05.2014 - 03.2016
Housekeeping Attendant
Lemon Tree Hotels
06.2013 - 05.2014
Intern
Holiday Inn Hotel
06.2012 - 11.2012
Bachelor of Science - Hospitality
Institute of Hotel Management
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