Prateek Mishra
Dubai
Summary
Having more than 3 Years of IT experience, who aims to obtain a challenging position and make efficient use of the available time in a high-quality engineering environment where my technical skills will add value to the organizational operations.
Overview
3
3
years of professional experience
Work History
Onsite Desktop Support Engineer
Bahwan Cybertek LLC /DHA
08.2022 - Current
- Discovered innovative solutions to common and exceptional problems identified on help tickets assigned by team supervisor and/or departmental manager.
- Learned Expertise in windows OS/Linux ,printer AD,printer .
- Utilizing technical training to resolve concerns related to software functionality.
- Communicated with company reps and vendors to identify computer products that would support and enhance departmental and company operations.
- Working in team-oriented environment.
- Implementing documentation protocols into departmental operations.
- Provided on-phone and online support for users of extended campus communication network to facilitate effective operation of IT resources.
- Delivered troubleshooting solutions to departments and console operators experiencing difficulties with software, hardware, and network connectivity.
- Implemented improved assessment and analytical techniques for further achievement of identified departmental goals.
- Analysis/review Request and determine if escalation is needed to other concern, IT department.
- Determine severity and prioritization classification for Request.
- Manage Requests end-to-end, from Request registered Drove enhanced performance figures for IT team and department to meet stated management expectations and relevant standards.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Experience in Ivanti(ticketing tool) and Landesk,RDC tool.
- Working on SLA, set different performance goals based on ticket priority levels.
- Worked closely with IT team members and supervisors to improve troubleshooting skills and situation analysis.
- Assisted customers with more difficult technical issues requiring greater level of personalized care and in greater length.
- Provided Onsite desktop support, including live troubleshooting of software/computer peripherals.
- Expertise in purely onsite desktop Support.
- Prevented all SLA breaches.
- Number of Tickets Resolved, Breached Tickets should be taken care in time.
Technical Support Engineer
HCL Technologies, Keysight Technologies Pvt Ltd
04.2020 - 08.2022
- Installing, administration, maintaining various software & hardware equipment
- Monitor the performance of the computer systems & addressed issues.
- Involvement in collecting logs, reporting test results, write bug reports and log analysis of test logs.
- Serve as second/third level support for laptops, mobile devices, printers and telephones.
- Undergone Keysight wireless basics training including technologies like GSM, LTE.
- Pursued hardware and software related training pertaining to Keysight Technologies and their utilization.
- Experience in handling and providing solution for HDI's raised by customer on Jira.
- Experience in Installation/up-gradation of SIA, CLT, CLAT, CS, SAS software modules.
- Experience in maintain and updating documents as per Test cases report.
- Provide day to day help desk support for all employees in the contact center.
- Reported extra services provided beyond SLA.
- Experience with Microsoft/Linux technology and standards office applications.
- Wide experience in application configuration support.
- Expertise in bug reporting & tracking process, bug reporting and tracking using bug tracking tools like JIRA, Bit bucket, Source tree.
- Monitor and remove virus, spy ware and other no authorized software.
- Identifying nature and cause of the problem and determine the most appropriate solution and responding within agreed time limits to call-outs.
- Supported team members in execution of test scripts as per controlled procedures.
- Experience in Executing of automation as well as manual TC on SAS.
- Ensuring that facilities meet organization standards and experience in prioritizing task as per requirement.
- Experience with Windows and Linux Operating system.
- Monitored functioning of equipment to ensure system operates in conformance with specifications.
- Improved system performance by identifying problems and recommended the changes.
- Avoided legal challenges by monitoring compliance with service agreements.
- Expertise in identifying and solving software related issues in Windows/Linux.
- Experience in Installation, or coordinate installation of, new or modified hardware, software, or programming modules of telecommunications systems.
Quality Control Engineer
Exclusife Technosoft Pvt Ltd, IndoSpirit Pvt Ltd
05.2019 - 09.2019
- Linux/Unix, Windows administration, patch deployment and system configuration.
- Assumes proactive role in technical support call avoidance by identifying known problems and documenting resolutions.
- Performs installations, repairs, upgrades, backups and other maintenance tasks.
- Participated in test strategy, test estimation and planning discussion to learn and apply business requirements.
- Executed manual test scripts for requirement validation, integration, regression and usability testing.
- Troubleshoot and resolve PC & Laptop issues relating to hardware, software, security or network.
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
Vacation Training Program
Tata Steel Pvt Ltd
05.2017 - 08.2017
- Learn to develop test ideas and test data.
- Learned, design and implemented test scenarios and test cases.
- Software defect discovery, tracking, reporting and documenting Learned basics of SDLC, STLC and tools used.
- Contributing ideas and practical solution to support process improvement efforts .
- Specialized in technical testing efforts including integration testing, system troubleshooting, regression testing.
- Created and implemented plans and test scripts.
Education
Trained in CCNA - Computer Networking And Telecommunications
Network Bulls
Gurugram, India04.2019
B.Tech - CSE-Specialization in Cloud Computing
MIT, University of Meghalaya
Shillong, Meghalaya06.2018
HSC - PCM
Army Public School
Lucknow,India05.2014
SSC -
Army Public School
Lucknow ,India05.2012
Skills
- Debugging
- Cloud Computing (SaaS,PaaS,IaaS)
- Power Point/Outlook
- Planning & Documentation
- Jira/Ticketing software (Ivanti, Bugzilla)
- Sanity Testing/Regression Testing/Functional testing
- IT support/Help-desk support
- VMWare
- Windows OS/Linux OS
- Onsite desktop support
- Agile Methodology
- Test Cases- Quality Assurance
- Software/Hardware Troubleshooting
- Critical thinking
- Office365
- SAS Sequencer Management
- Networking
- Active Directory
- Software/Hardware/Operating system upgradation
- Cloud technical support
- Desktop Virtualization/Desktop Troubleshooting
- Onsite Inspection Skills
- Desktop Technical Support/Remote Desktop Support
Hobbies
- Learning new technologies.
- Travelling.
- Cooking and Serving.
- Listening Songs & Sketching.
Additional Information
Extramural Engagements :
- Volunteer at Shillong Round Table Conference held in 2015.
- University Basketball Championship Winner 2016.
- Disciplinary in charge in college events.
- Student coordinator in University Annual sports meet 2017.
- University Cricket Championship Winner 2017.
Personal Dossier :
- Date of birth: 01 December 1996.
- Address: Hor al anz ,Diera Dubai ,UAE.
- Gender: Male.
- Mobile Number: +971528220261
- Marital Status: Unmarried.
- Passport Number: P1528789.
- Emirates ID- Yes.
Declaration :
I do hereby declare that the above statements are correct and true to the best of my knowledge.
Date: 30 – JAN – 2023
Name: Prateek Mishra
Languages
English
Bilingual or Proficient (C2)
Timeline
Onsite Desktop Support Engineer
Bahwan Cybertek LLC /DHA
08.2022 - Current
Technical Support Engineer
HCL Technologies, Keysight Technologies Pvt Ltd
04.2020 - 08.2022
Quality Control Engineer
Exclusife Technosoft Pvt Ltd, IndoSpirit Pvt Ltd
05.2019 - 09.2019
Vacation Training Program
Tata Steel Pvt Ltd
05.2017 - 08.2017
Trained in CCNA - Computer Networking And Telecommunications
Network Bulls
B.Tech - CSE-Specialization in Cloud Computing
MIT, University of Meghalaya
HSC - PCM
Army Public School
SSC -
Army Public School
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