Summary
Overview
Work History
Education
Skills
Certification
Languages
Traveling | Playing Cricket | Playing Video Games
Timeline
Generic
Prathamesh Gupte

Prathamesh Gupte

Sharjah

Summary

Dynamic professional with a proven track record at Wilhelmsen Port Services LLC, excelling in customer service and complaint resolution. Adept at problem-solving and relationship building, I enhanced operational efficiency and client satisfaction through effective communication and meticulous documentation. Skilled in financial reporting and Microsoft Office, I consistently delivered timely solutions.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Husbandry Global Agent

Wilhelmsen Port Services LLC
03.2023 - Current
  • Support the commercial team in managing existing contracts for assigned SASA customers
  • Ensure that updated contracts and rates are available in the system together with instructions for operational and administration resources.
  • Register and follow up customer complaints in improvement potential (IP) system.
  • Facilitated effective communication between clients and internal teams to ensure clear understanding of needs.
  • Managed client inquiries , regular followup , providing timely solutions and enhancing overall satisfaction.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Collaborate with Commercial Team and/or DA Centre to settle outstanding balances on customer account.
  • Follow up with customers regarding payments on a regular basis. Seek advice from Port Services Credit on best approach
  • Prepare and participate together with Commercial Team in business reviews with most profitable customers.
  • Providing any necessary reports to the Principal as agreed.
  • Sending PDAs, RDAs, FDAs, SDAs to the Principal
  • Coordinate checking and finalization of disbursement accounts (DAs) within agreed KPIs (either internal KPIs or those agreed with the Principal).


Accountant

Wilhelmsen Port Services LLC
06.2019 - 03.2023
  • Arranging float fund for branches
  • Disbursement of Petty cash vouchers from DIC,FUJ Supply Chain based on checking and submission from GA team
  • Weekly verification of the Imprest cash reconciliations received by email from branch office
  • Managed accounts payable and receivable processes, ensuring timely and accurate financial transactions.
  • Collaborated with auditors during annual audits, facilitating smooth review processes and compliance adherence.
  • Prepared monthly financial statements and reports, enhancing clarity for management decision-making.
  • Conducted monthly reconciliations of bank statements, identifying discrepancies and implementing corrective actions.
  • Improved financial reporting accuracy through meticulous data analysis and reconciliation efforts.
  • Utilized accounting software (e.g., IFS) to streamline data entry and reporting accuracy.
  • Assist in Monthly & Yearly closing books of Accounts.
  • Following up of Invoices from Supplier
  • Local Transfer to Interco / FTR transfers from No20 / Inter Bank Transfers
  • Provided journal entries and performed accounting on accrual basis.

Accounting Assistant

Wilhelmsen Maritime Services Pvt Ltd
02.2017 - 06.2019
  • Managed accounts payable processes, ensuring timely and accurate payment of invoices.
  • Co-originating and handling branch accounting for Goa, Mangalore & Delhi branches
  • Assisted in tax preparation, ensuring accurate and compliant submissions.
  • Recorded deposits, reconciled monthly bank accounts
  • Making foreign remittances for purchase of products and corporate services.
  • Ensure fully support and report according to the process towards accidents/incidents investigation and reporting, customer complaints handling, improvement potentials registering; and audit findings follow up.
  • Reconciled bank statements and general ledger accounts, enhancing accuracy of financial records.
  • Implemented improvements to filing system, increasing efficiency in document retrieval and storage.
  • Supported annual audit preparation by organizing documentation and facilitating auditor inquiries.
  • Coordinated communication between departments to resolve discrepancies in financial reports efficiently.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.

Education

MBA - Finance

Mumbai University
Mumbai
06-2017

Skills

  • Problem-solving skills
  • Organizational skills
  • Clear communication
  • Positive attitude
  • Customer service and care
  • Problem-solving
  • Goal-oriented mindset
  • Relationship building
  • Customer complaint resolution
  • Documenting information
  • Flexible schedule
  • Microsoft office
  • Adaptability and flexibility

Certification

  • LMA Ship and Port Agency course, Lloyd’s Maritime Academy - 18th July - 18thOctober 2023
  • Cyber policy / Cyber security - WPS Courses

Languages

English
Advanced (C1)
Hindi
Upper intermediate (B2)
Marathi
Bilingual or Proficient (C2)

Traveling | Playing Cricket | Playing Video Games

  • Traveling – Passionate about exploring new cultures and destinations, which enhances adaptability, open-mindedness, and cultural awareness.
  • Cricket – Actively play as part of local teams; the sport sharpens my teamwork, discipline, and strategic thinking.
  • Video Gaming – Engage in both cooperative and competitive games that improve focus, problem-solving, and reflexes.

Timeline

Husbandry Global Agent

Wilhelmsen Port Services LLC
03.2023 - Current

Accountant

Wilhelmsen Port Services LLC
06.2019 - 03.2023

Accounting Assistant

Wilhelmsen Maritime Services Pvt Ltd
02.2017 - 06.2019

MBA - Finance

Mumbai University

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Prathamesh Gupte