EXCEL
PRATHEESH NAIR
RESTAURANT & IRD SUPERVISOR
DUBAI
Summary
Dedicated F&B Supervisor with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
4
4
Certifications
4
4
Languages
Work History
F&B RESTAURANT & IRD SUPERVISOR (PRE-OPENING )
RADISSON GROUP OF HOTELS
DUBAI
03.2018 - Current
- Set and oversaw weekly and special event menu plans.
- Created new recipes, outlined steps and training staff on correct preparation.
- Controlled food costs and managed inventory.
- Exceeded goals through effective task prioritization and great work ethic.
- Worked flexible hours across night, weekend and holiday shifts.
- Received and processed stock into inventory management system.
- Drove operational improvements which resulted in savings and improved profit margins.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
F&B TEAM LEADER
HILTON WORLDWIDE
SHARJAH
11.2015 - 12.2017
- Set tables for basic and specialized services based on reservations.
- Greeted guests, answered questions about menu selections and offered drink pairings.
- Acted as manager on duty to field complaints and assure completion of day-to-day tasks.
- Delivered outstanding dining experiences for patrons.
- Took basic reservations and communicated with waitstaff and kitchen about special accommodations.
- Maintained cleanliness of overall dining room.
- Checked guests' identification before serving alcoholic beverages.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Collected orders and relayed them to bartenders quickly and accurately.
Guest Service Associate (PRE-OPENING)
HILTON WORLDWIDE
KERALA
12.2013 - 10.2015
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Inspected dishes and utensils for cleanliness.
- Used cash registers and credit card machines to cash out customers.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Informed customers about daily and seasonal specials.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Checked identification for minimum age for sale of alcoholic beverages.
- Collected dirty flatware and glassware to deliver to sanitizing station.
- Maintained accuracy and efficiency when processing sales transactions.
- Assisted with bartending duties during high-volume shifts.
WAITER
RESIDENCY TOWER
KERALA
01.2013 - 11.2013
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Assistant Bar Waiter
FRAGRANT NATURE RESORT
KERALA
12.2011 - 01.2013
- Checked identification for minimum age for sale of alcoholic beverages.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Assisted with bartending duties during high-volume shifts.
- Collected dirty flatware and glassware to deliver to sanitizing station.
- Maintained clean and organized bar area.
- Processed orders and sent to kitchen employees for preparation.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
Internship Student
AITKENSPENCE HOTELS
PONDICHERRY
11.2011 - 01.2012
- Produced high-quality communications for internal and external use.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Provided clerical support, addressing routine and special requirements.
- Answered and transferred incoming telephone calls, taking messages for various staff members.
Education
Bachelor of Science - Hotel, Motel, And Restaurant Management
HANIFA COLLEGE OF HOSPITALITY
KANYAKUMARI 06.2010 - 02.2012
No Degree - H.S.C SCHOOL
Y.H.S.S SCHOOL
INDIA 04.2001 -
Skills
Budgeting and finance
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of twenty staff members.
- Resolved product issue through consumer testing.
Software
Certification
DEPARTMENTAL TRAINER (RADISSON BLU HOTELS )
Timeline
DEPARTMENTAL TRAINER (RADISSON BLU HOTELS )
03-2020
F&B RESTAURANT & IRD SUPERVISOR (PRE-OPENING )
RADISSON GROUP OF HOTELS
03.2018 - Current
ELEVATE TRAINING SKILLS FOR SUPERVISORS & MANAGERS, (HILTON WORLDWIDE)
08-2017
F&B TEAM LEADER
HILTON WORLDWIDE
11.2015 - 12.2017
BEST TEAM WORKER (HILTON WORLDWIDE)
11-2015
CATCH ME THE BEST IN HILTON BRAND (HILTON WORLDWIDE)
06-2015
Guest Service Associate (PRE-OPENING)
HILTON WORLDWIDE
12.2013 - 10.2015
WAITER
RESIDENCY TOWER
01.2013 - 11.2013
Assistant Bar Waiter
FRAGRANT NATURE RESORT
12.2011 - 01.2013
Internship Student
AITKENSPENCE HOTELS
11.2011 - 01.2012
Bachelor of Science - Hotel, Motel, And Restaurant Management
HANIFA COLLEGE OF HOSPITALITY
06.2010 - 02.2012
No Degree - H.S.C SCHOOL
Y.H.S.S SCHOOL
04.2001 -
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