Prathibha KP
Dubai,United Arab Emirates
Summary
Dynamic professional with extensive expertise in complaints handling, customer satisfaction improvement, and upselling strategies. Demonstrates proficiency in multi-channel support and problem-solving, complemented by strong skills in team collaboration and time management. Adept at sourcing strategy formulation and procurement systems, with a deep understanding of inventory control and global sourcing. Utilises advanced Microsoft Excel for statistical reporting and logistics coordination, ensuring efficient shipment tracking and demand forecasting. Committed to enhancing supply chain collaboration through effective communication and adaptability under pressure.
Overview
11
11
years of professional experience
Work history
Supply chain coordinator
SANIPEX FZE
2025.07 - Current
- Managed supplier relationships to ensure consistent quality and delivery timescales.
- Ensured timely delivery of goods by efficiently coordinating with logistics teams.
- Streamlined procurement processes, enhancing operational efficiency.
- Negotiated contracts with vendors, carriers and distributors, reducing costs to support financial objectives.
- Reduced delivery lead times with improved procurement processes.
- Coordinated efficient material handling procedures, reducing time spent on loading and unloading tasks.
- Facilitated effective communication between suppliers for smooth supply chain management.
- Collaborated closely with finance department for accurate budgeting and cost analysis.
- Drafted supply chain and inventory reports, utilising ERP data to illustrate trends.
- Collaborated with sales team to forecast product demand accurately.
- Trained new staff members in company-specific supply chain procedures and standards.
- Managed complex import and export documentation to guarantee regulatory compliance.
- Liaised with customers and other departments to plan timely transportation of goods.
- Coordinated dispatching of transport vehicles distributing goods across [Location].
Customer Service & Sales Specialist
PURA CATERING SERVICES LLC
Dubai, United Arab Emirates
2022.03 - 2025.06
- Achieved or exceeded monthly and annual sales targets for 2 consecutive years, contributing significantly to company revenue growth.
- Consistently exceeded monthly and quarterly sales quotas by up to 20%, demonstrating strong closing and negotiation skills.
- Repeatedly recognized as a top performer for surpassing sales goals, earning 'Employee of the Month' on multiple occasions.
- Built and maintained strong relationships with over 120 key clients, resulting in high retention and repeat business.
- Developed customer relationships, enhancing retention by 30%.
- Achieved a 95% customer satisfaction rating through effective support.
- Managed high-volume customer inquiries effectively, maintaining composure under pressure.
- Resolved issues efficiently, reducing wait time by 20% on average.
- Trained and mentored new staff, increasing team productivity by 15%.
- Collaborated with sales team to enhance product offerings, contributing to 25% revenue growth.
- Streamlined processes led to a 40% reduction in response time.
- Utilized CRM tools to analyze trends, enhancing service quality.
- Provided comprehensive product knowledge, leading to informed customers.
- Consistently exceeded performance metrics, earning recognition awards.
TGT (Science) and Associate coordinator-Montessori & Primary section
MH ENGLISH SCHOOL (CBSE)
Edappal, Kerala
2018.06 - 2021.11
- Developed customised instructional resources to meet diverse student needs, enhancing engagement and learning outcomes.
- Expertly identify, select, and modify instructional resources to tailor education to diverse student needs.
- Conducted regular assessments, driving targeted improvements in pupil performance.
- Conduct regular assessments of pupil performance, providing detailed reports on subject strengths and areas for development.
- Improved student outcomes through data-driven reporting and targeted resource modifications.
TGT (Science & English)
SALAHUDHINAYOO BI ENGLISH SCHOOL (CBSE)
Padinjarangadi, Kerala
2017.06 - 2018.06
- Implemented targeted strategies that led to measurable improvements in student performance over time. in student performance through targeted strategies.
- Tailored instructional resources to accommodate diverse student needs, increasing engagement and improving learning outcomes.
- Conducted ongoing assessments of pupil performance, delivering detailed reports on strengths and areas for improvement.
TGT (English)
NSS ENGLISH MEDIUM SCHOOL MEZHATHUR (CBSE)
Thrithala, Palakkad
2015.06 - 2017.04
- Identified, selected, and modified instructional resources to meet diverse student needs, enhancing engagement and learning outcomes.
- Conducted regular assessments of pupil performance, delivering detailed reports highlighting strengths and areas for development to inform targeted support.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
Education
MSc - Botany
BHARATHIYAR UNIVERSITY – DISTANCE EDUCATION
B Ed - undefined
SRI VIVEKANANDA NATURAL SCIENCE AKKIKAVU
CalicutBSC - undefined
RVS COLLEGE OF ARTS MICRO-BIOLOGY & SCIENCE
XII - undefined
BHARATIYAVIDHYA BHAVAN
Skills
- Procurement knowledge
- Sourcing strategies
- Supplier Relationship Management
- Cost Analysis
- Negotiation Skills
- Risk Management
- Logistics coordination
- Shipment tracking
- Global sourcing
- Inventory control
- Forecasting demand
- ERP systems knowledge
- Proficient communication
- Advanced Excel skills
- Statistical reporting
- Multi-channel support
- Team Collaboration
- Problem Solving
- Time Management
- Adaptability under pressure
- Stakeholder Engagement
- Proficient communication
- Forecasting demand
- Supply chain teamwork
- Proficient communication
LANGUAGES
ENGLISH
Advanced (C1)
MALAYALAM
Proficient (C2)
HINDI
Upper intermediate
Tamil
Advanced
Affiliations
- Music
- Dance
- Travel
HOBBIES
READING, DANCE
PERSONAL DETAILS
- Date of birth 07 Dec 1991
- Nationality Indian
- Visa status UAE -EMPLOYMENT
- Marital status Married
PASSPORT DETAILS
- R8027094
- COCHIN -INDIA
Timeline
Supply chain coordinator
SANIPEX FZE
2025.07 - Current
Customer Service & Sales Specialist
PURA CATERING SERVICES LLC
2022.03 - 2025.06
TGT (Science) and Associate coordinator-Montessori & Primary section
MH ENGLISH SCHOOL (CBSE)
2018.06 - 2021.11
TGT (Science & English)
SALAHUDHINAYOO BI ENGLISH SCHOOL (CBSE)
2017.06 - 2018.06
TGT (English)
NSS ENGLISH MEDIUM SCHOOL MEZHATHUR (CBSE)
2015.06 - 2017.04
XII - undefined
BHARATIYAVIDHYA BHAVAN
BSC - undefined
RVS COLLEGE OF ARTS MICRO-BIOLOGY & SCIENCE
B Ed - undefined
SRI VIVEKANANDA NATURAL SCIENCE AKKIKAVU
MSc - Botany
BHARATHIYAR UNIVERSITY – DISTANCE EDUCATION