Prathima Rachapally
Abu Dhabi,India
Summary
Dynamic professional with a strong background in customer advocacy and high-value project management. Demonstrates an energetic work ethic and exceptional computer literacy, excelling in remote teamwork and multi-tasking environments. Proven team leadership capability, consistently delivering results through effective collaboration and strategic planning. Committed to leveraging skills to drive organizational success and achieve career growth within a forward-thinking company.
Overview
9
9
years of professional experience
Work History
Admin Role
Avicenna Medical Center
Dubai
04.2023 - 09.2024
- Collaborated with multidisciplinary teams to provide excellent care continuity.
- Worked long hours for timely completion of tasks.
- Established a sound understanding of each client's unique situation through initial consultations.
- Keeping a track of the Visa Status of the Employees.
- Working with the Visa Renewal Process for the Staff.
Senior Customer Executive
Copart India Pvt Ltd
01.2021 - 02.2023
- Handling Inbound and Outbound international calls
- Handling Invoices and looking into titles
- Managed inquiries, calls and complains upto 50 customers per day
- Trained 15+ customer service executives
- Experience with MS office, social media and internet research
Senior Customer Executive
Sykes India Pvt Ltd
08.2017 - 10.2020
- Handling Inbound International calls and assisting customers
- Giving accurate Information on customer details
- Assited customers through phone, email and live chat
- Excellent communication and interpersonal skills
Customer Service Executive
Genpact India Pvt Ltd
10.2015 - 05.2017
- Handling inbound international calls
- Managed accounts receivable calls
- Accurately processed customer invoices
- Flexibility to time and work, committed Customer service oriented
Education
MBA - Human Resources Management
NMREC
Skills
- Customer advocacy
- Energetic work ethic
- High-value project management
- Computer literacy
- Remote teamwork
- Multi-tasking
- Team leadership capability
Languages
English
Fluent
Hindi
Fluent
Telugu
Native
Personal Information
- Passport Number: C5186522
- Visa Status: Visit Visa
- Visa Expiration: 17th March 2025
- Father's Name: R Venkat Ramana
- Marital status: Single
- D.O.B: 02-02-1991
Timeline
Admin Role
Avicenna Medical Center
04.2023 - 09.2024
Senior Customer Executive
Copart India Pvt Ltd
01.2021 - 02.2023
Senior Customer Executive
Sykes India Pvt Ltd
08.2017 - 10.2020
Customer Service Executive
Genpact India Pvt Ltd
10.2015 - 05.2017
MBA - Human Resources Management
NMREC
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