Cooking
Hi, I’m
PRATIBHA KUSHWAHA
Cabin Crew
Dubai
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
To be in a creative and interactive job, in a spirited environment and to make a difference where growth would be mutual for both the organisation and myself. About ten years of experience in Customer service and hospitality. Quality exposure in handling the guest & Enquires related to the company business.
Handling and assisting customers patiently, to give a better result to the company and make it the best by little support.
Energetic and multilingual cabin crew member with dynamic interpersonal skills. Poised and efficient and dedicated to team-driven environment. Over 10 years working as part of cabin crew for national airline.
Accomplished professional trained in safety procedures for aviation industry. Effectively handles all types of situations and remains calm under pressure. Experienced Cabin Crew member with background providing outstanding customer service to travelers.
Reliable cabin crew professional with wealth of expertise in airline industry. Offering superb work ethic and motivated, service-driven personality. Looking for exciting role as crew member with US-based airline carrier.
Customer-minded professional committed to safety and service. Knowledgeable and polished with excellent communication and writing skills.
Hardworking and passionate job seeker with strong organizational skills eager to secure a position. Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
years of professional experience
5
years of post-secondary education
1
Certification
2
Languages
Work History
Smartfx Trading LLC DUBAI
Marketing analyst
08.2020 - 03.2022
Job overview
- Responsible for system logins
- Keeping a track of customer’s accounts
- Ensuring their accounts balance maintain even when there’s a market movement
- Keep a check on the market movement and update customers
- According to customers need depositing , withdrawing or giving credits amount
- Responsible for collection of the credit amounts given to the clients
- Preparing weekly, monthly and quarterly sheets of the clients balance sheet
- In direct contact with the clients 24
- 7 to handle their accounts.
- Reviewed marketing department's monthly analysis of customer acquisition data and campaign performance and made recommendations for improvement.
- Initiated market research studies and analyzed findings.
- Executed plans and initiatives to increase efficiency.
- Conducted trend forecasting and analysis.
- Created business plans and project management plans to define milestones and guide account managers.
- Developed and retained strong rapport with multiple high-value clients.
- Increased brand awareness through targeted initiatives.
- Analyzed third-party data and investigated new growth opportunities.
- Monitored user behavior and lead generation.
- Forecasted marketing trends based on previous data to adjust campaigns and maximize sales.
- Informed supervisors and company leaders on markets and regional sales needs to best meet customer needs and maximize revenue.
- Tracked key metrics and developed spreadsheets and data models.
- Created customized marketing materials to increase product awareness.
EMIRATES AirlinesDubai
Cabin Crew
07.2016 - 08.2020
Job overview
- Ll August 2020, (DUBAI)
- Qualified safety training from Emirates training school
- Responsible for the safety and comfort of passengers
- Doing rou/ne safety checks before take-off
- Welcoming passengers as they board the plane and helping them find their seats
- ALending pre-flight briefings
- Demonstra/ng to the safety procedures to follow in an emergency situa/on
- Contribu/ng to a customer’s in-flight experience
- Coordina/on with other team members
- Maintaining and submiPng flight reports to the supervisors
- Prior to take off making sure all passengers have their seat belts on
- Demonstra/ng to the safety procedures to follow in an emergency situa/on
- Contribu/ng to a customer’s in-flight experience
- Worked
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Checked personnel for proper uniforms and safety equipment.
- Stocked cabin with safety guides, airsick bags and cleaning products after every flight.
- Enforced lost and found procedures for any items inadvertently left behind by travelers.
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Answered passenger questions and provided solutions to issues arising during flights.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Resolved passenger conflicts and medical emergencies during flights.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Relayed updates and information to passengers after confirming key details with pilot.
- Ensured safety and comfort of customers onboard aircraft.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
Vistara AirlinesDelhi
Cabin Crew Member
09.2014 - 06.2016
Job overview
- Qualified safety training from Singapore airlines academy
- Responsible for the safety and comfort of passengers
- Doing rou/ne safety checks before take-off
- Welcoming passengers as they board the plane and helping them find their seats
- ALending pre-flight briefings
- Helping passengers load and also unload luggage from the overhead lockers
- Dealing with high-net worth individuals in a professional and mature manor
- Making sure that the Aeroplan is clean and /dy before passengers come on board
- Prior to take off making sure all passengers have their seat belts on
- Demonstra/ng to the safety procedures to follow in an emergency situa/on
- Contribu/ng to a customer’s in-flight experience
- Coordina/on with other team members
- Maintaining and submiPng flight reports to the supervisors
- Worked as
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Stocked cabin with safety guides, airsick bags and cleaning products after every flight.
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Relayed updates and information to passengers after confirming key details with pilot.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Ensured safety and comfort of customers onboard aircraft.
Indigo Airlines Delhi
Cabin Crew Member
06.2014 - 08.2014
Job overview
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Enforced lost and found procedures for any items inadvertently left behind by travelers.
- Checked personnel for proper uniforms and safety equipment.
- Answered passenger questions and provided solutions to issues arising during flights.
- Stocked cabin with safety guides, airsick bags and cleaning products after every flight.
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Ensured safety and comfort of customers onboard aircraft.
Marhaba ServicesDelhi
Customer Service Agent
05.2013 - 04.2014
Job overview
- Gust 2014
- Making sure that the Aeroplan is clean and /dy before passengers come on board
- Prior to take off making sure all passengers have their seat belts on
- Demonstra/ng to the safety procedures to follow in an emergency situa/on
- Contribu/ng to a customer’s in-flight experience
- Coordina/on with other team members
- Maintaining and submiPng flight reports to the supervisors
- ALending pre-flight briefings
- Worked as
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Communicated with clients regarding account services, statements, and balances.
- Addressed customer account discrepancies and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
- Provided primary customer support to internal and external customers.
- Adapted to new applications and maintained knowledge of current technologies.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Cambata Aviation Pvt. Ltd. CathayDelhi
Customer Service agent
05.2012 - 05.2013
Job overview
- Working as a team providing support to airline/airport customers before flight, during flight and aTer a flight
- Before Flight - Taking out the data of the passengers, preparing their files of special re- quest
- And preferences
- At the counters Check-in process of passengers keeping all the guidelines in mind
- At the boarding gate checking the boarding passes and luggage restric/ons of passen- gers under company’s guideline
- In the arrival hall, aLending the flight, handing over all the documents and taking care of special passengers in need
- ATer Flight - collec/on of all the important documents related with the departure of the flight, discussion about the flight and finally prepara/on of files in puPng all the docu- ments in the file along with sending the reports.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Provided primary customer support to internal and external customers.
- Facilitated communications through management of inbound and outbound customer calls.
- Responded to customer calls and emails to answer questions about products and services.
- Educated customers on company systems, form completion and access to services.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Adapted to new applications and maintained knowledge of current technologies.
- Conferred with management and vendors to discuss defective and unacceptable services and determine corrective action.
- Addressed customer account discrepancies and concerns.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Recommended products to customers and suggested other options if preferred product was unavailable.
Aegis Lucknow
Call Centre Agent
11.2009 - 07.2010
Job overview
- Collaborated with team members to achieve target results.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Increased customer satisfaction by resolving issues.
- Developed and maintained courteous and effective working relationships.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Identified issues, analyzed information and provided solutions to problems.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Maintained energy and enthusiasm in fast-paced environment.
- Prepared variety of different written communications, reports and documents.
- Worked flexible hours across night, weekend and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Education
Deen Dayal Upadhyay University Gorakhpur India Uttar Pradesh
Bachelor Of Education (B.Ed) from Science Teacher Education
08.2010 - 10.2011
Frankfin Institute of Airhostess TrainingIndia
Diploma from Aviation, Hospitality And Travel Management
08.2008 - 10.2009
Deen Dayal Upadhyay University Gorakhpur India
Bachelor Of Science (B.Sc) from Biology
07.2005 - 07.2008
Skills
Punctual , confident and result driven
Accomplishments
- Recognized as Employee of the Month for handling intense situations with poise and compassion.
Certification
Teaching English as a Foreign language (TEFL)
Interests
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Marketing analyst
Smartfx Trading LLC
08.2020 - 03.2022
Teaching English as a Foreign language (TEFL)
07-2020
Cabin Crew
EMIRATES Airlines
07.2016 - 08.2020
Cabin Crew Member
Vistara Airlines
09.2014 - 06.2016
Cabin Crew Member
Indigo Airlines
06.2014 - 08.2014
Customer Service Agent
Marhaba Services
05.2013 - 04.2014
Customer Service agent
Cambata Aviation Pvt. Ltd. Cathay
05.2012 - 05.2013
Deen Dayal Upadhyay University Gorakhpur
Bachelor Of Education (B.Ed) from Science Teacher Education
08.2010 - 10.2011
Call Centre Agent
Aegis
11.2009 - 07.2010
Frankfin Institute of Airhostess Training
Diploma from Aviation, Hospitality And Travel Management
08.2008 - 10.2009
Deen Dayal Upadhyay University Gorakhpur
Bachelor Of Science (B.Sc) from Biology
07.2005 - 07.2008
Similar Profiles
Chetan SharmaChetan Sharma
FINANCE MANAGER at PARK N SHOP LLC / CHETNA TRADING LLCFINANCE MANAGER at PARK N SHOP LLC / CHETNA TRADING LLC
Veena Janies DsouzaVeena Janies Dsouza
Administrative officer and Assistant HR at Integrated Freight and Logistics LLC & Modern General Trading LLCAdministrative officer and Assistant HR at Integrated Freight and Logistics LLC & Modern General Trading LLC
Sudeesh V KSudeesh V K
Automotive Technician at AI NABOODAH GROUP LLC (Swaidan Trading LLC)Automotive Technician at AI NABOODAH GROUP LLC (Swaidan Trading LLC)