PRATIK K HINGU

Zscaler – Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA), ZDX - Implementation specialist and Professional Services Support.

Zscaler Projects -

International Projects – Mashreq Bank (Dubai)

National Projects - Aditya Birla Group, BMCSPL(Birla Management Corporation Services Private Limited), ICICI AMC, Yes Bank, Marico Pvt Ltd, (India)

• Designed and implemented network security architectures aligning security standards, includes URL filtering/Cloud app control, firewall controls, In-line web DLP, and application access controls
• Optimized Zscaler performance to enhance user experience and maximize network efficiency, resulting in improvement in web traffic throughput
• Collaborated with Zscaler representatives and technical support teams on issue resolution, feature enhancements, and product roadmap discussions
• Obtained Zscaler Certified Administrator (ZCCA) and Zscaler Certified Engineer (ZCE) certifications to deepen expertise in Zscaler technologies
• Managed escalated L3 calls and provide solution over critical issues
• Strategic planning to achieve ZTNA
• Led a team responsible for the implementation, configuration, and maintenance of Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) solution
• Users Migration from other Proxy/VPN solutions to Zscaler ZIA/ZPA
• Collaborated closely with IT, security, and business stakeholders to understand requirements, address concerns, and drive alignment with organizational objectives
• Mentored and coached team members, fostering their professional growth and ensuring high levels of engagement and performance
• Zscaler – Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA), ZDX

• Company Overview: Implementation & Monitoring
• Deployment of MX, Gateway & SOM (SecureSphere Operation Manager)
• Agent installation
• Integration with External Systems
• Configure Agent on Management Server for Enabling Monitoring on DB Servers
• Registering Management server to SOM server
• Managing Management servers from SOM server
• Creating Security Policies & Audit Policies as per clients environment
• Managing/Pushing Security policies & Audit Policies From SOM server
• Monitor Real-time Alerts
• Managing Alert report, audit report, DB user profile report etc
• Troubleshooting MX server, GW server & Agent (if needed)
• Raise the service request with OEM and take the follow-up for resolution
• Updating ADC
• Implementation & Monitoring

• Company Overview: Implementation
• Deployment of MX, Gateway & SOM (SecureSphere Operation Manager)
• Integration with External Systems
• Registering Gateways to Management Server
• Registering Management server to SOM server
• Managing Management servers from SOM server
• Managing/Pushing Security policies From SOM server
• Troubleshooting MX server, GW server (if needed)
• Raise the service request with OEM and take the follow-up for resolution
• Updating ADC
• Implementation

• Basic configuration and cabling of ISG Devices.
• Importing Licenses to ISG appliances
• Loading application image in ISG appliance.
• Creating Proxy and other application's on ISG appliance as per requirement.
• Initial configuration of Proxy.
• License uploading on Proxy.
• Basic network configuration like interface configuration, DNS, SIEM configuration etc.
• ICAP and AD integration of Proxy.
• Integration of Proxy with Reporter.
• Integration of Proxy with other Monitoring tools.
• creating new rule's as per client requirement or importing policy from existing Proxy device and fine tuning of policies.
• Closing of open VAPT points of Proxy as per security guidelines provided by the SOC/Infosec team under Symantec TAC team observation.

• Company Overview: Proxy Support L2/L3 engineer
• Creating Rules on Proxy device as per client requirement
• Blocking malicious URL's on proxy device
• Troubleshoot L2/L3 issue
• Daily backup
• Managing all proxy SG devices from Management center
• Pushing policies from management center
• Monitoring Proxy
• Raising the service request with OEM and take the follow up for resolution
• Scheduling reports according to client requirement
• Fetching required Logs from reporter
• Proxy Support L2/L3 engineer

• Creating Rules on WSS as per client requirement.
• Blocking malicious URL's.
• Troubleshoot issue.
• Raising the service request with OEM and take the follow-up for resolution.
• Scheduling reports according to client requirement