PRATIKSHA SHARMA RAI
DUBAI
Summary
Detail-oriented professional specialising in luxury customer service and VIP services, with a strong background in boutique operations and event coordination. Delivered comprehensive administrative support and managed inventory processes to optimise operations. Skilled in Microsoft Office, demonstrating exceptional attention to detail, time management, and collaboration to enhance client experiences.
Overview
3
3
Languages
6
6
years of professional experience
Work history
Boutique Operations & Hospitality Assistant
PIAGET SALON, DUBAI MALL FASHION AVENUE
DUBAI
2024.01 - 2026.08
- Welcomed VIP clients, delivering personalised luxury customer service.
- Prepared and maintained VIP lounge and meeting areas, creating a refined atmosphere for clients.
- Coordinate hospitality services during private appointments and events.
- Assisted sales team in providing tailored client service, enhancing overall customer satisfaction.
- Manage office supplies and boutique hospitality inventory.
- Maintain boutique presentation and back-office organization.
- Support boutique operations and administrative activities.
- Maintain office records, files, and internal documentation with accuracy and confidentiality.
- Ensure confidentiality and professionalism when interacting with high-profile clients.
OFFICE ASSISTANT
SILIGURI MATIGARA CITY CENTER MALL UTTARAYAN
SILIGURI
2021.01 - 2023.01
- Managed front desk operations, creating a welcoming environment for visitors, tenants, and guests.
- Supported mall management team with administrative tasks, streamlining office operations for improved workflow.
- Coordinated meetings and prepared comprehensive reports to facilitate decision-making.
- Processed invoices and billing documentation.
- Oversaw petty cash management and tracked office supply inventory.
- Maintained tenant and leased documentation.
- Assisted with promotional events.
Education
Graduation -
Indira Gandhi National Institute
New Delhi, IndiaWBCHSE -
Nepali Kalyan Higher Secondary School
IndiaWBSE - undefined
Nepali High school
NaxalbariSkills
- Luxury Customer Service
- VIP services
- Boutique Operations
- Event coordination
- Administrative Support
- Inventory Coordination
- Microsoft Office
- Attention to Detail
- Time Management
- Team Collaboration
- Communication
Languages
English
Hindi
Nepali
Personal Details:
- Nationality: Indian
- Date of birth: 1993-11-04
- Visa Status: Employment Visa
Timeline
Boutique Operations & Hospitality Assistant
PIAGET SALON, DUBAI MALL FASHION AVENUE
2024.01 - 2026.08
OFFICE ASSISTANT
SILIGURI MATIGARA CITY CENTER MALL UTTARAYAN
2021.01 - 2023.01
WBSE - undefined
Nepali High school
Graduation -
Indira Gandhi National Institute
WBCHSE -
Nepali Kalyan Higher Secondary School