PRATIMA RAVIKUMAR
Dubai,United Arab Emirates
Summary
Resourceful program manager with strong technical and analytical skills in SQL, Python, and data analytics. Skilled in project planning, milestone management, and cross-team collaboration, while effectively assessing risks and opportunities. Experienced in budget allocation and stakeholder engagement, including international suppliers and customers. Bilingual in English and Japanese.
Overview
10
10
years of professional experience
1
1
Certification
1
1
Language
Work history
Tech Program Manager / Operations Integration SME
Amazon
United Arab Emirates
08.2016 - 09.2026
- Owned operational planning for 2026–2027 regional quick-commerce, designing initiatives to increase under-the-roof productivity by 4% (tasks/hour) and on-road productivity by 11.2% (deliveries/hour) — projecting $219M in cost savings across Dubai, KSA, and Egypt.
- Led the technical migration from ATREx legacy systems to ShipTech automation, directing 30 software engineers across 12 technical teams; improved on-time delivery by 300 bps and unlocked $22M in annual savings.
- Launched in-house AI solution for cross-utilising drivers across dark stores, decreasing reliance on external global tech teams and enhancing driver utilisation by 10.8%.
- Diagnosed and resolved a delivery-estimation defect that counted all rostered riders rather than active riders; partnered with technology, product, and operations to lift delivery-promise accuracy by 220 bps.
Tech SME / Program Manager, Last Mile
Amazon
01.2022 - 03.2025
- Designed and deployed last-mile feature that for Japan logistics increased shipments per hour by 3.9%, translating to $9M in savings.
- Delivered driver-safety technology features for Japan last-mile operations, reducing on-road driver incidents by 2.8% and enhancing route efficiency by 4.1%.
- Built payload-accuracy feature to compare planned versus actual vehicle load for delivery service partners across Amazon Europe, increasing vehicle utilisation by 6% and minimising over-utilization by 0.9% on bulk deliveries.
- Optimised heavy and bulky logistics across the MENA region by introducing automated routing, boosting route density by 4.9% unlocking $5.2M in savings.
Learning & Development Operations Manager
Amazon
06.2019 - 12.2021
- Designed and launched automated onboarding program for Dubai operations, enabling faster ramp-up and reducing manual effort, resulting in $3.2M cost savings.
- Directed teams to meet business goals within deadlines and budgets.
- Created a collaborative work environment for positive team dynamics.
- Established quality control protocols for product evaluation.
- Led operations learning across 3 country launches for 3PL fulfillment centres, scaling training frame works to support 100K daily shipment volumes.
Manager, Operations – Buyer & Abuse Risk Investigations
Amazon India
08.2016 - 06.2019
- Led multilingual team of 32 investigators, processing ~18,000 account investigations weekly across Japan, Germany, Spain, and Italy.
- Developed machine-learning model linking customer accounts via device fingerprints and account attributes, enhancing account-validation accuracy and enforcement actions by 7.2%.
- Led agile delivery of across 15 language associates and global teams cutting the backlog of customer accounts by 40%
Education
Bachelor of Commerce (Honours) -
CMJ University
India Advanced Diploma - Japanese Language
Central Languages University
HyderabadSkills
- Technical ownership
- Strategic program management
- Project management professional certification
- Operational automation
- Product development experience
- Stakeholder engagement
- Languages: English (professional), Japanese (near-native)
Websites
Personal Information
Title: Senior Technical Program Manager | Complex Cross-Functional Delivery
Certification
Six Sigma, Data Analytics, AI Agentic Engineering.
SKILLS
Languages: English (professional), Japanese (near-native)
Timeline
Tech SME / Program Manager, Last Mile
Amazon
01.2022 - 03.2025
Learning & Development Operations Manager
Amazon
06.2019 - 12.2021
Tech Program Manager / Operations Integration SME
Amazon
08.2016 - 09.2026
Manager, Operations – Buyer & Abuse Risk Investigations
Amazon India
08.2016 - 06.2019
Advanced Diploma - Japanese Language
Central Languages University
Bachelor of Commerce (Honours) -
CMJ University