Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Physicalattributes
Presentemployment
Timeline
Generic
Pratima Shukla

Pratima Shukla

Head Hostess
Dubai

Summary

Dedicated and experienced professional with a passion for delivering exceptional guest experiences, safety, security, and customer service within the Food and Beverage industry. Seeking a rewarding position with a prestigious Airline where I can utilize my skills and expertise to contribute to the airline's renowned reputation for excellence.

Overview

5
5
years of professional experience
4
4
Certifications
3
3
Languages

Work History

Head Hostess

Passion F&B Group
05.2023 - Current


  • Ensured the highest standards of guest satisfaction through personalized interactions, anticipating needs, and resolving issues promptly
  • Implemented and maintained stringent safety and hygiene standards in accordance with hotel policies and regulations
  • Conducted regular training sessions for new staff members, emphasizing the importance of guest experience, safety, and security protocols
  • Oversaw daily operations of the Food and Beverage department, ensuring smooth workflow and exceptional service delivery
  • Implemented innovative strategies to enhance guest experience, including menu upgrades, special promotions, and themed events
  • Monitored inventory levels, conducted regular stock audits, and coordinated with suppliers to ensure availability of high-quality ingredients
  • Implemented and enforced safety and security protocols to safeguard guests, staff, and property
  • Handled customer inquiries, feedback, and complaints with professionalism and efficiency, striving to exceed guest expectations at all times.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Oversaw the dining room layout and table settings, ensuring compliance with restaurant standards and aesthetics.
  • Served as a liaison between guests and management in addressing concerns or special requests in realtime.

Trainer & Restaurant Supervisor

Esquire Hospitality
12.2022 - 05.2023
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Analyzed team performance and identified opportunities for additional training.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Monitored participant workflow and behaviors throughout training process.

HOSTESS /Customer Service Team Leader

HYATT REGENCY
06.2022 - 12.2022
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

RESTAURANT SUPERVISOR

PACK N CHEW RESTAURANT
10.2020 - 06.2022
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Monitored health and safety standards to maintain a clean, safe working environment.

HOSTESS

HYATT REGENCY
07.2019 - 05.2020
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

INTERNSHIP

HYATT REGENCY
01.2019 - 05.2019
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Analyzed problems and worked with teams to develop solutions.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.

Education

High School Diploma -

S.B.S High School
Kolkata , India
04.2001 -

Associate of Science -

Adarsh Madhyamik School
Kolkata , India
04.2001 -

Bachelor’s Degree in Hotel Management & Catering Technology -

BBD University
Lucknow , India
11.2021

Skills

Strong communication and interpersonal skills, with the ability to interact effectively with guests and colleagues from diverse backgrounds

Certification

Food Safety Certification

Accomplishments

  • Served guest in a positive way, received guest service award at Hyatt.
  • Increased sales of the outlet by upselling
  • Received Appreciation Letter During internship for contributing to good guest service

Physicalattributes

160 cms, 55 kgs

Presentemployment

Passion F&B Group, Dubai

Timeline

Head Hostess

Passion F&B Group
05.2023 - Current

Trainer & Restaurant Supervisor

Esquire Hospitality
12.2022 - 05.2023

HOSTESS /Customer Service Team Leader

HYATT REGENCY
06.2022 - 12.2022

RESTAURANT SUPERVISOR

PACK N CHEW RESTAURANT
10.2020 - 06.2022

HOSTESS

HYATT REGENCY
07.2019 - 05.2020

INTERNSHIP

HYATT REGENCY
01.2019 - 05.2019

High School Diploma -

S.B.S High School
04.2001 -

Associate of Science -

Adarsh Madhyamik School
04.2001 -

Bachelor’s Degree in Hotel Management & Catering Technology -

BBD University

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Pratima ShuklaHead Hostess